PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows. The clicks versus bricks debate is over.

Study 122

Study Online Retail Branding 122

The Paypers

MAY 16, 2019

(The Paypers) According to a new study by Adyen , flawed customer experiences cost UK retailers up to GBP 102 billion in lost sales each year.

Customer Experience 28

Customer Experience Study Retail 28

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. According to the J.D. Power 2019 U.S.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

OCTOBER 20, 2020

In fact, 61% of businesses see an increase in customer loyalty , as well as gain other benefits such as increased revenue and profit margin, and higher inventory turnover levels due to complete supply chain transparency. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JANUARY 19, 2017

And in the retail world, apparently, that holds as well. Apparently, while it may seem like a no-brainer, consumers are both happy and loyal when brands deliver on what they feel they were promised from a retailer. Retailers need to deliver what they promised consumers. Bottom line?

Retail 100

Retail Customer Experience Study Branding 100

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online social media 103

PYMNTS

JANUARY 10, 2017

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. According to the study, 60 percent of the 301 physical retailers surveyed said they already has used display screens in-store and another 15 percent expressed plans to do so.

Retail 100

Retail Customer Experience Samsung Study 100

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Some may argue that retailers should be extra careful when it comes to chatbot development, but others are moving forward at full force. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

ABA Community Banking

DECEMBER 17, 2018

by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking. Banks can grow their share of deposits by as much as 16.5%

Customer Experience 40

Customer Experience Study Community Bank Resources 40

Bank Innovation

OCTOBER 14, 2019

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty.

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

The Paypers

DECEMBER 6, 2017

(The Paypers) Lego, Disney, Athleta, Lululemon and Nordstrom are among the best customer experience providers against a backdrop of retailers who fail to focus on customers` needs.

Customer Experience 28

Customer Experience Retail Study US 28

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study also identified U.S. LexisNexis Risk Solutions on Wednesday (Oct.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

JULY 3, 2019

That stands as one of the small, but potentially appealing uses of omnichannel technology and processes outside of retail — a growing trend as the digital economy continues to encompass even more products and services, and as consumers come to expect seamless experiences everywhere and depend more heavily on their mobile devices.

Retail 133

Retail Software Mobile Payments 133

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

OCTOBER 23, 2019

eCommerce has made it possible for retailers of any size to reach consumers in any country,” said Eduardo Vilar, founder and CEO of Returnly. and Canadian online retailers ahead of the holiday season,” he added. Retailers also get the advantage of lower expenses due to fewer support calls and manual form processing.

Online 100

Online Retail Customer Experience Maine 100

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience?

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

AUGUST 16, 2016

The business of retail apps is booming. percent, according to a new study. And 303 of the world’s top 500 retailers now have an app. In 2015 alone, 50 those retailers generated $29.46 But what separates a good retail app from a bad one? And why are some retailers making more money off mobile apps than others?

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent when compared with 2019.

Cards 149

Cards Study Customer Experience Tools 149

NCR

MAY 3, 2018

However, recent research has indicated that rapid growth in the digital space could be coming at the expense of customer satisfaction. Power, said: “There is no doubt that digital banking channels give banks an enormous opportunity to reduce costs, but the risk is that those cost savings come with lower levels of customer engagement.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. The search page would be populated with retailers. The retail list is specific to that type of apparel.

Retail 208

Retail User Experience Study UX 208

PYMNTS

APRIL 28, 2017

With industry research suggesting businesses are losing $62 billion per year through poor customer service, this information can help companies figure out where they are falling short. And approximately 80 percent of IT respondents indicated their budgets have grown over the past five years due to pressure to improve the customer experience.

Study 148

Study Meeting Company Survey 148

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). Consumers have high expectations, and they only want more.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

OCTOBER 27, 2016

Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post.

Retail 100

Retail Google User Experience Mobile 100