PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. According to the company, it is partnering with Punchh because mobile engagement is becoming crucial for companies to enhance the customer experience via personalized features.

System 100

System Customer Experience Marketing Automation Software 100

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. What about larger, more expensive, purchases?

San Francisco 275

San Francisco Cards Online Payments 275

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm. Those modern companies, he said, want to build on top of modern platforms.

Cards 125

Cards System United States Payments 125

PYMNTS

JANUARY 22, 2020

QSR customers expect quality food and their preferred payment methods, and they want those things immediately. Restaurant operators are doing their best to satisfy those demands, spending billions on sophisticated, innovative solutions that improve experiences for customers who are dining in or ordering delivery or pickup.

Technology 146

Technology Operations System Cards 146

PYMNTS

SEPTEMBER 22, 2020

It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. Some dishonest customers request refunds even though they have received and consumed their meals or realized that family members have purposefully or accidentally used their cards to make food purchases.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Digitization creates a lot more space for companies and banks to be more strategic and less focused on the operations, because the payment just ‘happens,’ ” noted Sassone.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back. McLaughlin said.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

JANUARY 20, 2020

What reports indicate so far is that the eCommerce giant is developing technology that will allow consumers to link their card data/Amazon Pay mobile wallet to their palm print alongside payment terminals that will be able to scan that palm print and allow them to make purchases without ever having to pull out a card or phone.

Payments 277

Payments Data Cards New York 277

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

Company 137

Company Payments Atlanta Massachusetts 137

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. Say you want to promote healthy choices amongst your patients or members.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 20, 2021

Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. There is no need to fumble with cash or hand a payment card to the driver — it happens automatically.

Payments 175

Payments Examples Software Management 175

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. As Bachalli discussed, payments will be at the center of much of these market shifts that drive modernization and tighter customer relationships.

Online 275

Online Marketing Payments Operations 275

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

NOVEMBER 25, 2019

In a new PYMNTS interview, Andrew Robbins, co-founder and president at Paytronix Systems Inc., Near-field communication (NFC) has emerged as an especially intriguing way for QSRs and other businesses to tie ordering and loyalty experiences to today’s mobile users’ needs. You can get rid of the loyalty card.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

MAY 16, 2019

A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime underground than cards pilfered from hacked brick-and-mortar stores. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

PYMNTS

JULY 11, 2019

New technological strategies, including exploring the potential of mobile point-of-sale (mPOS) systems to provide speedier in-house experiences, can help eateries better attract and retain customers who have grown used to the convenience of other food services. . Speedy Service .

Tools 116

Tools System Software Cards 116

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s what they’ve always done, and it works with their accounting system.”. Why Friction Persists. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

MARCH 2, 2020

There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. An ever-larger number of players in the consumer ecosystem are recognizing the need to custom-fit payment modalities to services.

Innovation 165

Innovation Customer Experience Fintech Payments 165

FICO

JUNE 5, 2019

Credit Card Growth - Response Rates Up, Costs Down. China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

AUGUST 19, 2020

This can come in several forms, but what’s important, said Fordyce, is to optimize the costs and fees associated with cards, checks, ACH and other rails for all parties involved — not just the payer. “Customer service is probably going to be one of the biggest differentiators,” he said.

Fintech 319

Fintech Resources Payments Industry 319

Perficient

JULY 27, 2020

People – Do you have the dedicated employees to staff a B2C operation? Technology – Is your ERP, OMS, and Warehouse Management system set up to handle these types of orders compared to the bulk orders that you might be shipping today? Are you currently able to accept credit cards?

Analytics 332

Analytics Technology Strategy Taxes 332

Perficient

FEBRUARY 12, 2021

Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1. In a remote workforce, using video conference and company messaging systems to help bridge any communication gaps. It doesn’t have to be fancy, just thoughtful and personal.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

SEPTEMBER 21, 2016

In a press release , the company said the enhancements further enable organizations to create mobile apps that streamline information-intensive customer interactions and extend self-service capabilities to provide a better customer experience. Mobile is the preferred and primary channel of engagement for today’s customers.

Mobile 100

Mobile Customer Experience Cards Analytics 100

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Andrew Cuomo launched the second phase of a digital initiative in which the state partnered with commission-free online ordering system Ritual to offer its platform, Ritual One, for free through April.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

JUNE 20, 2018

The rise of mom-and-pop entrepreneurs, the coffee truck operators, craft makers and others has opened the door for the smaller POS operators to capture new business. That’s how Andrew Byrne, chief operating officer at London-based payment services firm myPOS , told it during a recent interview with PYMNTS.

Payments 135

Payments Cards System Operations 135

PYMNTS

NOVEMBER 26, 2018

7-Eleven, the convenience store operator, announced on Monday (Nov. 26) that participating stores in Canada will now accept Chinese mobile payment systems Alipay and WeChat Pay. ” With the world getting increasingly digital , 7-Eleven has been making a push to roll out services that will enhance the experience for customers.

Mobile 139

Mobile Customer Experience Course Payments 139

PYMNTS

FEBRUARY 27, 2018

To help shoppers use gift cards, coupons and loyalty rewards when paying with their mobile phones, Ingenico Group has made Google Pay Smart Tap available on its point of sale (POS) systems in the U.K. For example, Axium, Ingenico’s open Android POS, is built on its Telium Tetra operating system to converge business and payment.

Google 109

Google Mobile Customer Experience Groups 109