PYMNTS

DECEMBER 11, 2020

The Customer Experience. Today, many accountants continue to rely on outdated processes to create lackluster invoices for their customers. Plus, he noted, the manual nature of generating invoices means bills are often sent weeks or even months to a customer after services are actually delivered, causing payment delays.

Customer Experience 223

Customer Experience Payments Industry Trends 223

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

MAY 16, 2019

A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime underground than cards pilfered from hacked brick-and-mortar stores. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

FEBRUARY 12, 2021

Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

DECEMBER 30, 2020

Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector. But looking ahead, it is no longer enough for B2B sellers to merely offer card or ACH payment acceptance at the digital point of sale.

Online 302

Online Meeting Payments Fintech 302

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app.

Payments 150

Payments Lending Examples Innovation 150

FICO

JULY 6, 2023

There is also growing impact to traditional card portfolios, not just demand deposit accounts (DDA) and real-time payments channels. It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management.

Fraud 52

Fraud Management Customer Experience San Diego 52

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. Card networks attract merchants with promises of faster, more accurate debit routing, and merchants pay handsomely to transact across these networks. Debit has never been more popular with U.S.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

JUNE 10, 2019

From the issuance of digital cards to consumers controlling those cards (with on-demand access to funds, dictating who can spend what, where, when and how), the roadmap is there, but the execution is a challenge — unless the right tools are in the developer’s toolkit.

Cards 175

Cards Payments Marketing Customer Experience 175

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The result is more successful transactions across multiple markets and better customer experiences.”. Analysis, Compliance, Speed. Getting a Piece of $19 Trillion.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

JANUARY 12, 2017

Discover Financial Services and PayPal inked a deal in which PayPal will be more available to Discover card members, acquirers and merchants. PayPal customers can pay with their Discover cards on all of the contactless enabled merchants that take Discover as a payment method.

Cards 100

Cards Customer Experience Payments Online 100

PYMNTS

JUNE 20, 2018

The rise of mom-and-pop entrepreneurs, the coffee truck operators, craft makers and others has opened the door for the smaller POS operators to capture new business. That’s how Andrew Byrne, chief operating officer at London-based payment services firm myPOS , told it during a recent interview with PYMNTS.

Payments 135

Payments Cards System Operations 135

South State Correspondent

AUGUST 10, 2023

A customer gets on their mobile phone to send a payment, and the dirty secret is we “memo post” that debit, changing the customer’s balance and making them think the money is no longer in the account. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds.

System 195

System Examples Operations Data 195

PYMNTS

NOVEMBER 2, 2020

Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce. Those processors will in turn work with issuing banks to offer near-instant issuance of cards.”. Superconnected Homes as Digital-First Command Center.

Study 205

Study Cards Payments Innovation 205

PYMNTS

MARCH 15, 2019

Providers are now working to make customer experiences more contextual, finding users wherever they spend their time — through car dashboards, on mobile apps or via other devices. In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world.

Retail 146

Retail Payments Cards United States 146

PYMNTS

JUNE 8, 2016

On Tuesday, June 28th at 1:00 PM (EST) join Karen Webster, CEO of MPD and CA Technologies presenters Carol Alexander, Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, and Hannah Preston, Solution Strategist, Payment Security Division, as they discuss regulatory disruption. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

OCTOBER 6, 2020

A fact of our new reality that has snapped sharply into focus over the last half year as restaurants of all sizes and descriptions have had to rapidly reset their operations for a world where restaurants were first closed down entirely and, even when they reopened, customers have remained reticent about dining out.

Fraud 195

Fraud Data Mobile Cards 195

Gonzobanker

FEBRUARY 1, 2023

Former OCC head Gene Ludwig said this movement clearly puts bankers back in the driver’s seat, and many legal experts present predicted that regulation would move toward “activities” rather than a particular financial charter. But it’s clear the “ChatGPT moment” has bankers feeling the heat that things may need to change very quickly.

Arizona 147

Arizona Kansas City Industry Phoenix 147

PYMNTS

MAY 20, 2020

Unfortunately, this current environment presents some of those opportunities.”. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MAY 21, 2020

When you get into payment methods,” said Benson, “everyone thinks about credit cards plus Apple Pay and Google Pay” – but merchants can also benefit from an awareness of what “evergreen” payment methods consumers want to have kept on file. Getting Ready – And Getting Onto Platforms. said Benson. So that whole flow has changed.”.

Payments 256

Payments Cards Online Apple 256

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

APRIL 12, 2019

He told Karen Webster about why the payment card network is working with contactless payment company Mobeewave in Australia to bring more merchants — smaller ones — into the digital payments ecosystem, a move that can also pay dividends for cardholders. You need to look at this very differently,” Budzevski told Webster.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

JUNE 19, 2018

Introduced in 2014, alongside a handful of other experimental services, UberEATS operates worldwide in 29 countries. The new program provides static rewards (“Earn a free dessert at 50 points” and “Get a free burger at 100”) for more dynamic and real-time rewards experiences that may or may not revolve around food. Debit Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MARCH 26, 2019

The high usage of voice – which is one of the fastest-growing adopted consumer technologies – “presented a tremendous opportunity” for ordering at restaurants due to “the speed and convenience voice allows to the consumer,” Sandler told PYMNTS in an interview.

Technology 121

Technology Maine Study Google 121

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JANUARY 9, 2019

He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”. Consider the fact, as First Billing noted on its site, that more than 50 percent of calls to its customers are to inquire about bills.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

DECEMBER 21, 2016

Earlier this month, the company unveiled its plan to use AI and the cloud to deliver on “the future of personalization” during a presentation at Starbucks Investor Day in Manhattan, GeekWire reported. “I The company’s plan is to use a cloud-based “digital flywheel” to deliver personalized customer experiences across the globe.

Seattle 100

Seattle Retail Video Customer Experience 100

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. Cards can be critical to serving the U.K. and Scandinavia.

Payments 131

Payments Cards Resources Online 131

Abrigo

FEBRUARY 27, 2020

The list goes on, and we haven’t even gotten into creating closing documents or credit presentations. Efficiency in these essential lending and credit operations ensures a good customer experience, instills discipline for underwriting quality control, and helps meet institutional financial goals, according to O’Connell and others.

Lending 243

Lending Survey Data System 243

PYMNTS

JUNE 12, 2019

Or, as Ostoich put it during the PYMNTS interview, “LISNR enables merchants to mimic an NFC-like experience with a potentially more favorable fee structure, as LISNR continues to be positioned as a card present alternative.” This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

APRIL 12, 2016

After all, the technology has advanced to the point where these “remote retail” locations allow retailers to present their goods to consumers — where those consumers are — without having a fixed storefront or even a physical employee present to deliver that good (or service in some cases.).

Retail 100

Retail Technology Chicago Samsung 100

Gonzobanker

NOVEMBER 5, 2018

The average financial institution opens a fair number of new checking accounts and debit cards, supposedly easy tools for payments. But what kind of effort goes into helping customers get on board with these payment tools? Bank/Credit Union Onboarding: A customer/member hands the service rep some cash to open an account.

Payments 103

Payments Cards Apple Tools 103

PYMNTS

DECEMBER 24, 2020

And we can offer it up to you — a veritable seven-course meal of predictions on the future of food from the people who have spent the last year building its present. The fraudsters will use those same features and capabilities that [QSRs] are trying to provide to their customers to commit fraud.”. Expect The Uncertain.

Study 206

Study Industry United States Innovation 206

FICO

APRIL 16, 2019

Of specific concern are transactions completed when neither the card nor the cardholder is physically present (card-not-present or CNP fraud), as well as cards taken out by criminals under false identities (application fraud). Stopping Fraud - Card Block Strategies. Stopping Fraud - Identity Theft.

Fraud 40

Fraud Survey Regional Cards 40