PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Our research shows that 85.3 Payments Innovation Leads the Way .

Study 205

Study Cards Payments Innovation 205

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. percent drop in inventory display.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. Using CashStar Business, Nordstrom is now offering Gift Cards for Business, a program that helps its business partners order Nordstrom gift cards and manage accounts. In an announcement Tuesday (Nov.

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

DECEMBER 30, 2020

Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. This could also result in some buyers making claims that items are not as described to credit card companies, which could force a late return.

Policies 250

Policies Customer Experience New York Cards 250

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. After one of these attacks, businesses are left with lost product and costly chargebacks when the consumer realizes [her] card was stolen.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

OCTOBER 18, 2016

, “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Such reasoning can stand in the way of moving to a really gratifying digital experience. Then, There’s 82.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. Merchants must be on the lookout for a variety of criminal activities, and credit card fraud is an increasingly important one.

Report 174

Report Fraud Tools Security 174

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

NOVEMBER 12, 2020

FDIC) study found that the number of unbanked U.S. This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”. Because for those with a smartphone but not a bank account or charge card, life is extra tough right now.

Mobile 202

Mobile Study Tools FDIC 202

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. Getting Ready – And Getting Onto Platforms. There’s a ton of upside and opportunity there,” he said.

Payments 256

Payments Cards Online Apple 256

PYMNTS

MARCH 26, 2019

If the consumer has a credit card saved with Amazon or Google, the company can charge the card with permission, so the consumer doesn’t have to go through the extra step of entering payment information during the ordering process. The employee or wait staff wouldn’t know the difference between a voice or an online order.

Technology 121

Technology Maine Study Google 121

PYMNTS

AUGUST 1, 2020

Branding expert Martin Lindstrom, who wrote “ Brand Sense: How to Build Powerful Brands Through Touch, Taste, Smell, Sight and Sound ” 15 years ago, found in a study that brand impact is increased by 30 percent when more than one sense is engaged. It pops to 70 percent when three or more senses are involved. Mastercard also has its own sound.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. Cards can be critical to serving the U.K. and Scandinavia.

Payments 131

Payments Cards Resources Online 131

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

PYMNTS

SEPTEMBER 15, 2020

Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud. Governments and organizations around the world are also seeking biometrics identity verification technology to authenticate credentials online. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JUNE 19, 2018

As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Sixty-one percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was debit cards.

Survey 115

Survey Cards Study Innovation 115

FICO

JUNE 5, 2019

Credit Card Growth - Response Rates Up, Costs Down. China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Accenture

MAY 22, 2019

In fact, a recent Accenture study examined digital-focused banks versus the rest. For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs. Customer experience mastery is core to their business models. No cash, check or credit card required.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JULY 11, 2019

A recent study found that the average American ate out 185 times in 2018 — dropping from 216 times in 2000. Restaurants looking to compete against meal kit subscriptions and online grocers are increasing their patronage by accelerating and improving their services.

Tools 116

Tools System Software Cards 116

PYMNTS

JULY 18, 2017

In findings released today, in tandem with a presentation to the CXSF 2017 customer experience conference, SurveyMonkey noted the social media-savvy generation has almost little interest — with less than 5 percent claiming to be users — in monitoring their finances through Facebook Messenger or Snapcash. .”

Millennials 144

Millennials social media Survey Online 144

PYMNTS

JUNE 12, 2019

LISNR Case Study. Or, as Ostoich put it during the PYMNTS interview, “LISNR enables merchants to mimic an NFC-like experience with a potentially more favorable fee structure, as LISNR continues to be positioned as a card present alternative.” Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 13, 2019

According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. credit card losses will exceed $12 billion. The rise of online banking has provided a host of opportunities for fraudsters. Fraud doesn’t impact all industries equally.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. She was able to simply go home. “It It felt luxurious,” she said.

Retail 133

Retail Software Mobile Payments 133

NCR

SEPTEMBER 7, 2016

New studies have highlighted the challenges that financial institutions (FIs) continue to face when combating fraudulent behavior. Statistics from Synergistics showed 53 per cent of internet households that responded to an online poll reported they had previously suffered identity theft or fraud. .” iStockphoto/StockFinland.

Fraud 40

Fraud Cards Study Software 40

PYMNTS

NOVEMBER 28, 2016

But today, banks are struggling to make these complex decisions because, in many branches, customers are nowhere in sight. When thinking about an Amazon experience, where searching for a product brings up a list of all the other products a customer might be interested in, Abbott said a similar offering can be offered by banks.

Mobile 100

Mobile Study Payments America 100