Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. There have been many come-and-go digital banks.

Idaho 181

Idaho Community Industry Strategy 181

PYMNTS

OCTOBER 8, 2019

Digitization, he said, helps level the playing field for CUs competing with bigger players. Traditionally, he said, CUs have been well known when it comes to auto lending, and they have been making inroads into mortgage lending. Now the relationship has moved beyond writing checks to credit and debit cards.

United States 102

United States Millennials Course Lending 102

PYMNTS

JANUARY 17, 2018

And if the customer wants to review his balance, he may not be looking for the sum total — he may want to know how much is in each account and whether he’ll be able to cover upcoming utility payments, credit card bills or even personal expenses for special occasions like anniversaries and birthdays.

Digital Banking 108

Digital Banking Conference Video Management 108

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. We salute a legend of lending and credit union leadership.

Fintech 147

Fintech Strategy Leadership Lending 147

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Virtual card issuance. Business lending and corporate cards. Fraud prevention tools. Supporting merchant partner growth. Source: Stripe.

Online 98

Online Company Retail Payments 98

Gonzobanker

FEBRUARY 1, 2023

Digital Transformation – More Digital Than Transformative As bankers shared notes on recent technology investments, it is clear that there has been more digitization of how bankers already do business rather than a rethink of how to create a customer experience and operate the business with new tools and capabilities.

Arizona 147

Arizona Kansas City Industry Phoenix 147

CB Insights

JUNE 3, 2020

Banking & Lending. These include Toast ( which cut 50% of its staff in early April ), TouchBistro ( which furloughed 20% of its workforce in April ), and Square ( card present volume down 60% in final 2 weeks of Q1’20 ). Banking and Lending. Wealth & Capital Markets. Real Estate.

Lending 75

Lending Capital Online Marketing 75

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers.

Cards 76

Cards Mobile Strategy Branding 76

The Financial Brand

JANUARY 10, 2022

Co-branded GM card, with unique e-commerce potential, is latest foray into banking. The post What’s Next for Goldman’s Marcus Banking Strategy? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Meanwhile, the industry awaits launch of Marcus checking.

Strategy 26

Strategy Banking Trends Analysis Branding 26

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release. FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The bank’s strategy is laser-focused. So many miles to go, retail bankers! Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 8, 2020

Practice the art of surgical lending. While all banks will be inundated with PPP forgiveness tracking and getting their hands around which loans go bad, keeping some balance sheet momentum will be important. For instance, Wells and Chase just shut down all home equity lending. Build transparency around I.T. spending.

Lending 114

Lending Analytics Analysis Capital 114

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. The standard defines the protocol for creating electronic messages and covers a variety of transaction types, including payments, securities, trade services, cards, and foreign exchange.

System 195

System Data Examples Payments 195

William Mills

SEPTEMBER 9, 2016

Small banks just want a list of those that maybe leaving, which IBM can provide with an export. Larger banks want an API and dig-down. You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. Goes to Sen.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

A TON of really old technology is being used in mortgage lending. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Customer Action Center that eliminates screen hopping and allows associate to be more effective for customers. 20% of customer interactions are assisted. With CRMnext, replacing a lost card or request a new pin is a one button process. Great for the associate and the customer. Easy mobile to gift card app.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

AUGUST 1, 2016

Dynamics offers issuers and their cardholders interactive payment cards and an authorization-based, real-time loyalty processing system. ebankIT’s platform offers financial institution clients an omnichannel experience.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). Starling leans towards small business banking and larger average accounts, which we think creates more complex math once at scale. lending is hard during a global pandemic!

Comparison 52

Comparison Fintech Lending Analysis 52

CB Insights

MAY 15, 2019

It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Notable projects: Card Free Access is a program developed out of the lab that allows Wells Fargo Banking customers to access ATMs through a variety of methods without their cards.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Best Free Market Research a Retail Banker Will Ever Get.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Best Free Market Research a Retail Banker Will Ever Get.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Advisor Software is a Cloud provider of sophisticated wealth management and digital investment advice APIs and apps for financial services enterprises. Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending.

Company 12

Company Software Analytics Mobile 12