PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent had falsely claimed a charge on their credit card was fraudulent to score a refund. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

JANUARY 27, 2020

Commercial card technology company Cardlay , based in Denmark, has announced a partnership with Mastercard Europe, expanding the FinTech’s reach throughout the continent via Mastercard’s network of issuing banks. The platform offers integrated VAT automation by capturing data from transactions and uploaded receipts.

Cards 109

Cards Customer Experience Management Fintech 109

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S.,

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Restaurants that join Ritual will be free from credit card, delivery, pickup, subscription or setup fees. Red Robin On Its Data-Driven Approach To Customer Loyalty.

Data 144

Data Customer Experience United States Policies 144

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC. You have never heard so many intelligent people sound not so smart.

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 2) Learn About Me – Preferences and Interactions.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

PYMNTS

JANUARY 20, 2020

In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. There were also New York Post reports that the technology might make an appearance at Whole Food checkouts this year.

Payments 277

Payments Data Cards New York 277

PYMNTS

JANUARY 14, 2020

Retail in recent years has become a very data-intensive industry. In his keynote address to the National Retail Federation (NRF) earlier this week, Microsoft CEO Satya Nadella said the industry as a whole throws off 40 terabytes of data an hour. It’s also a tremendous challenge, however, as data on its own isn’t useful.

Data 131

Data Retail Tools Customer Experience 131

FICO

MAY 27, 2021

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

JANUARY 14, 2021

The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. At its core, the announcement is based on payments.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. Why AML Checks Are Never Over. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JANUARY 14, 2020

Payments and financial service providers are facing an even greater challenge in balancing these two capabilities in the age of open banking and cloud migrations, with more opportunities than ever before for sensitive company and customer data to be compromised.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

Perficient

SEPTEMBER 29, 2020

The modules of Fusion Analytics Warehouse have been developed by Oracle to work with Oracle Cloud SaaS applications – aka Fusion Applications (ERP, Supply Chain Planning/SCM, HCM, Customer Experience/CX). A prebuilt data warehouse data model that is instantiated in Oracle’s Autonomous Data Warehouse in the Oracle Cloud.

Analytics 309

Analytics Data Cards Report 309

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

FICO

MARCH 1, 2022

Respect the data. Be fascinated by your customers, not your technology. Make customers feel safe. In this post, I’m discussing commandments 4: respect the data and 7: respect my time and match my effort. Respect the Data. You ask customers for a lot of information. Customer-level data (i.e.,

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. At the same time, Michaud shared compelling data concerning just how big players like PayPal and Square have become relative to the market caps of traditional banks.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JULY 27, 2020

If you’re noticing new customers requesting accounts within your business, or new users on your site, you should look at your commerce site analytics and see what these customer demographics look like. People / Process / Technology. Are you currently able to accept credit cards? Is Your Business Set Up for This?

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

SEPTEMBER 17, 2018

To prioritize certain payment methods, HomeAway finds out which methods are highest in demand by utilizing consumer data and analytics. “We Going forward, HomeAway plans to explore emerging payment technologies, including cryptocurrencies. “But, We plan on going where our customers are,” he noted. The Future Of Travel Payments.

Data 122

Data Analytics Security Payments 122

FICO

SEPTEMBER 5, 2022

European Card Fraud in 2021: Winners, Losers and Scams. The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. Only four countries of the 18 we studied improved their card fraud performance in 2021. Darcy Sullivan.

Fraud 52

Fraud Cards Regional Trends 52

PYMNTS

JUNE 8, 2020

Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. Automation will help us take all the rules and data from four or five disparate systems and aggregate them into one response document,” Munro said.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The funding is being earmarked to launch credit cards-as-a-service in the U.S. and elsewhere as the BaaS platform grows its global footprint.

US 220

US Capital Leadership Customer Experience 220

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52