PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent rise in average spend per gift card during 2020.

Cards 149

Cards Study Customer Experience Tools 149

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. The chain will often send customers who have had such experiences cards for free burritos or other items to encourage them to return. “If

Customer Experience 141

Customer Experience social media Ohio Operations 141

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. Mastercard Taps FinTech for Biz Card Boost. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

Perficient

JANUARY 22, 2021

Organizations that love data-driven decision-making suffer from the same challenge. How do we earn trust from consumers to get the right data about them, all in an effort to serve them better? Customers “sell” their data all the time in the form of loyalty and rewards programs.

Analytics 309

Analytics Industry Chicago Payments 309

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

Abrigo

SEPTEMBER 20, 2021

Data on Loans to Small Businesses is CFPB's Focus A proposed rule requires a wide variety of lenders to begin collecting new data on small business loans. . Takeaway 2 Banks, credit unions, and other creditors would be required to collect more than 20 data points for each application. A broad small business lending data rule.

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Lending Data Compliance Regulation 195

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

Insights on Business

MAY 22, 2019

The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers. Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Protecting customers and the customer experience.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” And the card is no longer just a payment instrument; it’s more than the card itself.”.

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Apple Cards User Experience Examples 198

South State Correspondent

MAY 13, 2024

Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.” By amalgamating data from a single bank with that from multiple banks, law enforcement can unearth larger patterns of illegal activity. Each type of financial crime has a specific profile.

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Conference Payments Fraud Data 195

PYMNTS

DECEMBER 11, 2019

adults to possess a credit card , so the warp-speed adoption of mobile card apps has been a comparative blur. In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Mobile card app adopters are an enthusiastic bunch.

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Mobile Cards Survey Millennials 132

PYMNTS

DECEMBER 2, 2020

An increasingly common strategy to address the paper receipt headache is to implement optical character recognition (OCR) technology, which requires employees to take a photo of a receipt to digitize its data. Doing Away With Receipts. According to Petersen, today's expense management technology is based on outdated workflows.

Data 163

Data Management Fraud System 163

PYMNTS

JANUARY 19, 2021

Not all data are created equal, of course. Those IP addresses used to be the gold standard of determining a device’s location, but in the age of the remote workforce and virtual private networks (VPNs), fraudsters can co-opt and spoof IP data. Only about a third of banks’ apps ask for robust location data, said Briggs.

Data 227

Data Fraud Los Angeles Compliance 227

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

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Community Bank Community Marketing Data 129

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent had falsely claimed a charge on their credit card was fraudulent to score a refund. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 21, 2018

In less than 30 seconds, the system can get a scan of over 70 data points. After consumers go through that process, they can “try on” the items through a setup that Zaveri describes as “one of the most powerful digital experiences in commerce that exists today.” Zaveri also plans to integrate Apple Pay into the site soon.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

JANUARY 27, 2020

Commercial card technology company Cardlay , based in Denmark, has announced a partnership with Mastercard Europe, expanding the FinTech’s reach throughout the continent via Mastercard’s network of issuing banks. The platform offers integrated VAT automation by capturing data from transactions and uploaded receipts.

Cards 109

Cards Customer Experience Management Fintech 109

Perficient

OCTOBER 26, 2022

Here are four ways financial institutions can better support struggling customers during periods of high inflation: 1. Harness customers’ financial transaction data to tailor personalized solutions. Companies should invest in data governance, data analysis, and data visualization.

Data 275

Data Tools Training Cards 275

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Restaurants that join Ritual will be free from credit card, delivery, pickup, subscription or setup fees. Red Robin On Its Data-Driven Approach To Customer Loyalty.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

MARCH 20, 2020

In today’s top news, Bank of America will offer mortgage, credit card and other loan deferments to customers impacted by the coronavirus, and India is moving to tighten controls on Big Tech companies by requiring them to turn over data. BoA Mortgage Customers Struggling Due to Pandemic Can Defer Payments.

Data 140

Data Payments America Fraud 140

PYMNTS

OCTOBER 10, 2018

That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S., and analyzed which QSR features are key to the customer experience. Key Findings: Eighty-seven percent of customers used cash or card to pay for their orders.

Innovation 152

Innovation Customer Experience Data America 152

FICO

MAY 27, 2021

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

JANUARY 14, 2020

Retail in recent years has become a very data-intensive industry. In his keynote address to the National Retail Federation (NRF) earlier this week, Microsoft CEO Satya Nadella said the industry as a whole throws off 40 terabytes of data an hour. It’s also a tremendous challenge, however, as data on its own isn’t useful.

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Data Retail Tools Customer Experience 131

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. It is forecast that by 2024 instant payments will overtake card payments in e-commerce purchases.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

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blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 14, 2021

The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. At its core, the announcement is based on payments.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. Why AML Checks Are Never Over. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

NOVEMBER 8, 2017

7) of the launch of Amex Advance, which uses machine learning techniques to deliver personalization services that help marketers customize target audiences, personalize customer experiences and measure their own marketing effectiveness on audiences. American Express announced news on Tuesday (Nov. population.

Data 100

Data Marketing Customer Experience Cards 100

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

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Cards Management Security Millennials 153

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

PYMNTS

JANUARY 30, 2017

And chip cards keep eating away at counterfeit fraud — news that might be somewhat more joy-inducing were it not also the case that data breaches hit their all-time high in 2016 as well. So, ready to hit the data surf? With the card, shoppers get 5 percent off all their purchases and free shipping for online orders.

Cards 100

Cards Data Payments Fraud 100

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

JANUARY 22, 2020

Marshalling The Data . If one looks back at the recent history of GDPR , McLain said, in the early days, there was a knee-jerk reaction to try to tie down data, and keep it in-house as a protective measure. The friction in the consumer experience, McLain said, is a relevant — but often overstated — concern in the process.

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Data Guidelines Regulation Compliance 141