Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The financial institution (FI) said that, as of the end of Q3, the domestic card loans ending balance stood at $104.7 Credit card loans increased 1 percent to $113.7

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Johnnies-come-lately were jumping aboard to set up mining rigs as fast as they could get their hands on graphics cards. Not all that long ago, I was at another conference. Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

APRIL 30, 2018

Startup Amaryllis made an appearance at TRANSACT 18 in Las Vegas April 16 through 19 – the company’s first 10-by-10 booth at a major conference, noted CEO Mark Bishopp , and an experience that was right in line with the startup’s goal to make 2018 “the year of getting the word out” about Amaryllis.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Key themes emerging from AOBA can help guide industry leaders’ strategic discussions. on a Sunday morning?

Arizona 145

Arizona Kansas City Industry Phoenix 145

PYMNTS

DECEMBER 1, 2017

Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month. At a time when we’re seeing mobile adoption continuing to gain traction, we hold ourselves to the highest standards to deliver an unparalleled customer experience.”.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

SEPTEMBER 18, 2017

Venmo launched a debit card powered by Shift Financial, Equifax tried to shift some blame for its horrific breach and Nordstrom decided to transition to a store design without inventory. First up was the announcement that Venmo is testing a free debit card linked to users’ accounts. Equifax: Blame It On The Software.

Cards 115

Cards Software New York City Conference 115

PYMNTS

NOVEMBER 16, 2018

Amid a charge to earnings related to incorrectly calculated interest rates on its credit cards, Nordstrom ’s stock tumbled by close to 10 percent in after-hours trading on Thursday (Nov. For customers in the West Coast, for instance, the retailer plans to open a local omnichannel hub as well as a fulfillment center in 2019.

Los Angeles 116

Los Angeles United States Retail Cards 116

Gonzobanker

JANUARY 18, 2024

The “employee experience” will be an area of focus. C’mon, you’ve got to be at least half as tired of hearing about the “customer experience” as I am. At a recent payments conference, some bankers referred to FedNow as a “solution.” If priced correctly” is a big if, however. ” This is a misconception.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JUNE 8, 2016

They will also share stories on how these and other challenges have dramatically held some card issuers back. With over 20 years of successful marketing experience, Alexander draws from her background at such notable companies as Actiance, Fujitsu, Check Point Software Technologies and Arcot Systems. Hannah Preston. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

DECEMBER 3, 2019

Amazon Web Services (AWS) is rolling out a voice transcription tool for doctors at its re:Invent conference. Anil has more than 25 years of experience in payments, banking and credit cards, working globally across Europe, Africa and the Middle East as well as the Americas and Asia Pacific. . he asked. “I

Fintech 132

Fintech Colorado Payments Operations 132

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. BONUS: Attend Conferences, like we did at PegaWorld 2019. According to our clients , our Pega team is top notch. I have access to training and continuing education. Udy Sharma , Director.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JULY 18, 2017

In findings released today, in tandem with a presentation to the CXSF 2017 customer experience conference, SurveyMonkey noted the social media-savvy generation has almost little interest — with less than 5 percent claiming to be users — in monitoring their finances through Facebook Messenger or Snapcash. And guess who won out?

Millennials 144

Millennials social media Survey Online 144

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Anxiety from conferences that feature young speakers touting shiny objects. Does it depend on the last conference attended by an employee? 5) What is the cost? market in 2019.

Innovation 78

Innovation Fintech Conference Austin 78

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Nominations are due November 14, and winners will be announced in December.

Analytics 40

Analytics Conference Compliance Innovation 40

Gonzobanker

SEPTEMBER 20, 2016

If you’ve ever attended a Finovate conference (now in its 10 th year of existence), you know that it’s truly a firehose of information, an assault on one’s ability to comprehend and process anything, as 70 companies present their spiels in seven-minute spots. In the context of the conference, security/authentication technology demos poorly.

Conference 60

Conference Cards Analytics Technology 60

PYMNTS

MAY 6, 2019

Through revamped rewards offerings and mobile ordering experiences, QSRs are hard at work on bringing improved ordering and loyalty offerings into their brick-and-mortar stores and online platforms. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology.

Innovation 115

Innovation Mobile Management Conference 115

ZootBlog

OCTOBER 28, 2015

You can’t attend a financial industry conference or read any banking publication these days without some mention of EMV. My first experience using the new technology—or more accurately, the decades’ old technology recently adopted by the United States —was with my corporate card. Even that is faster than these new cards!”

Cards 60

Cards United States Security Fraud 60

NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. Spanish bank BBVA is among the big names in the industry that is taking on this challenge. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

JANUARY 17, 2018

And if the customer wants to review his balance, he may not be looking for the sum total — he may want to know how much is in each account and whether he’ll be able to cover upcoming utility payments, credit card bills or even personal expenses for special occasions like anniversaries and birthdays.

Digital Banking 108

Digital Banking Conference Video Management 108

PYMNTS

MARCH 27, 2018

Before making any transfers or payments, the assistant asks him for his authorization code or the CVV code on the back of his card — introducing just enough friction to create security, as well as the consumer confidence that small doses of friction can engender.

Technology 108

Technology Conference Customer Experience Course 108

ZootBlog

DECEMBER 10, 2015

We are moving toward an experience economy. By showing deep customer empathy and authenticity. At a recent industry conference Barbara Corcoran, from ABC’s reality television show Shark Tank, shared a sharp contrast between two of her financial institutions. This happened to me recently when I forgot to pay my credit card bill.

Customer Experience 60

Customer Experience Indiana Community Meeting 60

South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

Fintech Labs Insights

MAY 2, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

PYMNTS

JUNE 19, 2018

The technology is part of a move by retailers — such as the Amazon’s and Sam’s Clubs of the world — to improve the customer experience. Amazon Go was a success because it found a way to remove that friction from the experience,” Clarus Commerce CEO Tom Caporaso told Chain Store Age. along with online ordering capabilities.

St. Louis 109

St. Louis Dallas Retail Innovation 109

PYMNTS

OCTOBER 19, 2018

First, it provides a lower-rate guarantee, meaning that if cardholders book their room and find a better price, the difference will be refunded to their card. That is why, Hondal told Webster, Mastercard is rolling out a new digital travel platform for World and World Elite cardholders in the U.S.,

Management 155

Management User Experience Data Conference 155

Fintech Labs Insights

JANUARY 18, 2023

Below is our curated list of the best global banking tech events and conferences in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

FICO

JANUARY 23, 2019

Adam Davies: Another common theme at the conference was the need for speed in fraud monitoring. While managing real-time fraud in cards has been the best practice approach for more than a decade, attendees discussed how to manage fraud at the customer or enterprise level in real-time. Banking Fraud - The Need for Speed.

Fraud 40

Fraud Analytics Compliance Data 40

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. million active members. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Why send a digital or virtual card?

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

MARCH 30, 2017

The good news for payments and commerce players is that this evolution has been an excellent catalyst for innovation and improvement — particularly in the pursuit of a better customer experience. And even harder is making it easy for the customer to purchase at one retail location and seamlessly claim a reward at a different one.”.

Retail 100

Retail Online Customer Experience Payments 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Virtual card issuance. Business lending and corporate cards. Fraud prevention tools. Supporting merchant partner growth. Growing the internet economy.

Online 98

Online Company Retail Payments 98

FICO

JUNE 22, 2022

Organizations across the globe now have a timely opportunity to drive ahead with digital transformation initiatives, get to grips with emerging digital trends, reinvent themselves by bringing together the best of human and artificial intelligence to create and deliver superb customer experience and significant value for their clients.

Trends 52

Trends Data Customer Experience Analytics 52

Gonzobanker

NOVEMBER 9, 2015

Maybe it is appropriate that this conference is in Vegas, since it’s a city based on one sole premise – moving money from your pocket to a casino’s pocket (a business model that appeared to be successfully applied to a large chunk of the attendees in the wee hours). Lots of talk about innovation and customer experience.

blockchain 60

blockchain Bitcoin Lending Innovation 60

ZootBlog

NOVEMBER 23, 2015

There are more types of financial fraud to manage than ever before—debit and credit card, check, online banking, electronic, ACH—the list goes on. It can be a difficult balance for banks that want to provide a great customer experience without a lot of friction, but it is a necessary step in fighting new types of fraud.

Fraud 60

Fraud Security ATM Online 60

PYMNTS

MARCH 18, 2016

“If you don’t disrupt yourself, someone else will,” Innovation Project 2016 Keynote Speaker Peter Diamandis boldly stated as he addressed the crowd with an eye-opening presentation on the final day of the conference. ” “Ride the rails that are already accepting these cards.”

Innovation 100

Innovation Security Industry blockchain 100