PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JANUARY 24, 2018

Now as a part of Mastercard, the combined business is the first global network to be able to support both bank account and card-based payments, offering more choice to its customers. The pace is fast, to be sure — and jumping into the swim lane (as in, sink or swim) is all about agility.

Innovation 139

Innovation Payments Operations Marketing 139

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. More states require greater disclosure and control over what banks and card processors can charge.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. In a press release , ThinkHR announced it has reached an agreement to merge with Mammoth HR.

Resources 100

Resources Software Training Capital 100

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

APRIL 12, 2019

The stakes are too high to turn away from at least the prospect of such relationships, not with the fierce pace of innovation punishing anyone who lags behind, and regulatory measures such as PSD2 aiming to make the world safer for FinTech-FI collaborations. And Commonwealth has been one of the innovation leaders.”.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

JANUARY 30, 2020

This week’s roundup of the latest open banking initiatives finds new use-cases in business payments, procurement, corporate cards and more. Mastercard Taps FinTech for Biz Card Boost. Mastercard wants to expand Europe’s commercial card adoption, and is turning to a FinTech partner to help. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

South State Correspondent

JUNE 27, 2023

One major innovation is the ability to send an “information only” message to add more data to a transaction message. For example, a bank can now allow their commercial customers to append invoices, inventory lists, valuation data, or appraisal information to the payment counterparty.

System 195

System Data Examples Payments 195

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. The “employee experience” will be an area of focus.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

APRIL 3, 2018

To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. transition to EMV and implement a seamless payment experience for our customers with best-in-class terminals that accept a variety of payment options.”.

Groups 101

Groups Payments Kentucky Customer Experience 101

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

DECEMBER 12, 2019

They must also take a more balanced approach to growth, sidestepping the payments innovation mistakes that established players have already made, according to Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy. “We This requires payment innovation that matches both owners’ and renters’ market-specific needs.

Payments 137

Payments Fraud Regulation Innovation 137

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Seeing generative AI use cases can help bankers, risk managers, and financial crime professionals better understand it.

Examples 221

Examples Fraud Resources Risk Management 221

FICO

OCTOBER 31, 2019

As the adoption of EMV chip card technology has fueled a move to card not present (CNP) fraud , FICO analytic scientists are keenly focused on improving FICO® Falcon models’ CNP fraud detection. This additional protection in our Falcon models will be increasingly important as the payment card industry focuses on implementing PSD2.

Fraud 40

Fraud Cards Analytics Customer Experience 40

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

OCTOBER 10, 2018

When it comes to business-to-business (B2B) transactions, paper checks are often the villain, cards an expensive but quick underdog, and ACH and its non-U.S. Rarely does the wire transfer come into play as an exciting, innovative payment rail ready to disrupt cross-border B2B payments. counterparts are not available.

Fraud 116

Fraud Compliance Innovation Payments 116

Bank Innovation

JANUARY 5, 2020

and stored-value card company […]. Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits.

Digital Banking 300

Digital Banking Groups Fintech Cards 300

PYMNTS

OCTOBER 1, 2019

As he noted, banks have depth of knowledge when it comes to compliance, while FinTech firms have strength in innovation. Tap the card, the payment goes through and the customer continues on their way. In an eCommerce setting, there are inherent benefits that can lead to a safe and satisfying customer experience.

Payments 174

Payments Customer Experience Fintech Examples 174

PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead.

Security 130

Security Innovation Data Payments 130

Gonzobanker

DECEMBER 14, 2023

Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square. Affirm is up to $16.9MM with 91% repeat customers, and 30-day DLQ is down to 2.4%. Lots of money saying this chipmaker’s special role in AI means growth, growth, growth.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience.

Innovation 140

Innovation Knowledge Base Online Mobile 140

FICO

NOVEMBER 16, 2022

The right technology can help organizations on both of those fronts, while also providing a foundation that supports real-time automation and rules updates to help drive down costs and stop fraud losses; two-way communication to improve customer experience ; and transparency throughout the decisioning process for regulatory compliance and reporting.

Fraud 52

Fraud Data Survey Regional 52

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Nominations are due November 14, and winners will be announced in December. Anna Milne , editor at Finextra.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. The Pace Of Business Transformation.

Security 100

Security CA Payments Big Data 100

ZootBlog

JANUARY 25, 2017

Arkadi Kuhlmann, founder of ING Direct USA and Zenbanx, challenges banks to create a new approach to customer experiences in order to change the payments conversation. Financial Industry Outlook 2016: Innovation Will Find its Way Back. This year’s date applies only to credit cards.

Lending 60

Lending Customer Experience Fraud Google 60

Independent Banker

OCTOBER 31, 2022

“Today’s customer, whether consumer or small business, has become very comfortable and accustomed to anytime, anywhere self-service,” says Charles Potts, ICBA’s executive vice president and chief innovation officer. Banks can apply internal data to make preapproved offers that customers can accept online with a few clicks,” he says.

Lending 91

Lending Community Bank Community Illinois 91

FICO

SEPTEMBER 8, 2022

The trend towards mobile payments has bolstered the use of mobile devices for financial transactions and spurred innovation across industries, while real-time payments have delivered incredible efficiency and convenience by providing a digital equivalent of physical cash that allows people to pay for things instantaneously.

Fraud 52

Fraud Payments Survey Security 52

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JUNE 13, 2019

credit card losses will exceed $12 billion. According to the AI Innovation Playbook , 63.6 AI isn’t just used for fraud detection in the financial industry – it can also help with regulation compliance and adherence to anti-money laundering (AML) standards. By 2020, it’s estimated that U.S.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

SEPTEMBER 26, 2016

Cards still remain the fastest-growing digital payment method since 2010, holding at 11.8 The evolution of increased and enhanced customer experience via technology engenders a higher level of customer expectations and benefits. China, to start, surpassed the U.K. As a result, the call for banks to keep pace continues.

Report 100

Report Payments blockchain Security 100

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. You tell us.

Fintech 143

Fintech Strategy Leadership Lending 143

PYMNTS

OCTOBER 15, 2020

Often, a firm will have some project or pilot going with an instant payment method, such as push to card, and thus will accurately report that it has disbursement choices available. But the reality is that that’s not really broadly available to a company’s customer base. Edwards said there’s also a tendency to misuse terms.

Payments 151

Payments System Examples Management 151