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GEICO, State Farm, Nationwide, Progressive, USAA Top Q1 2022 Mobile Insurance Scorecard

Perficient

3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Leveraging technology in a personalized user experience is a critical way we will make this come true. We also help them achieve enterprise-wide operational excellence.? 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294
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Online Gambling: Why Disbursement Options Are Not Keeping Up With Customer Expectations

PYMNTS

Many are instead flocking to online gambling sites after the closure of all 989 commercial and tribal casino properties in the U.S. However, it can take a long time for online players to collect funds, unlike at casinos, where consumers can instantly collect winnings in cash. The ways gambling winnings can be paid out in the U.S.

Online 142
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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s

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Closing eCommerce’s Last-Mile Gap

PYMNTS

The fact that the last mile is the hardest mile has become something of a truism in modern eCommerce, simply because that is so often where the user experience breaks down and ultimately fails. Bond makes its money by charging brands for storage in the nano distribution centers, and for pick-and-pack services offered for deliveries.

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NEW REPORT: How Voice Assistants Help Win Consumer Spend – And Their Trust

PYMNTS

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230
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Mobile Order-Ahead Sector Goes All-In On AI

PYMNTS

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289
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How Headless Commerce Can Level The eCommerce Playing Field

PYMNTS

That’s because headless commerce makes it easier for retailers and brands to get a holistic view of front end and back end user experience and tweak consumer-facing touchpoints and payment processes as needed. Approximately 61 percent of online retailers plan to implement some form of headless eCommerce structure this year.

Retail 208