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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. .” Digital transformation isn’t just having an online store.

Online 421
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Commerce Principal Quoted in ForresterNow Report

Perficient

Mike Rabbior, Perficient’s Principal and Commerce Chief Strategist, was quoted in two separate sections of the ForresterNow Marketers: Make Sure B2B Marketplaces Are On Your Radar report. Tailoring a Specialized Marketplace Strategy. Would you put up the same signs? Probably not.”. Conditional Promotional Factors.

Report 495
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Designer Brands Reports 44.7 Pct Drop In Net Sales Amid Pandemic

PYMNTS

Designer Brands Inc. reported that net sales plunged by 44.7 The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The brand said it had opened 303 retail stores as of June 3 while following the newest state and federal guidelines. percent to $482.8

Branding 141
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P&G Reports 50 Pct Jump In eCommerce Sales, Sees Lasting Shift To Online

PYMNTS

Pointing to increased demand for premium products and continued lifestyle changes from the coronavirus, Procter & Gamble reported an 8 percent increase in total revenues Wednesday, led by a 50 percent increase in its online sales. Constructive Disruption.

Online 292
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Ross Stores Begins Reopening After Reporting Sales Drop

PYMNTS

reported total Q1 sales of $1.8 The retailer said it wasn’t reporting comparable-store sales, as its shops were open for less than seven weeks of the 13-week period, per an announcement. Additionally, the company reported a net loss for Q1 2020 of $306 million compared to net income of $421 million in 2019. Net sales were $4.4

Report 240
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MGM Makes Offer To Buy British Gaming Company Entain, Report Says

PYMNTS

MGM Resorts International is trying to acquire Entain , the British parent of major online-gambling player Ladbrokes , the Wall Street Journal reports. Online gaming already was a growing threat to MGM and other brick-and-mortar casino operators before COVID-19 forced the closing of gambling halls.

Company 168
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How Customer Reviews Provide Lifeblood For Restaurant Operations

PYMNTS

How Customer Reviews Provide Lifeblood To Restaurant Operations. Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. That focus has only grown amid the takeout- and delivery-only operational shifts due to COVID-19-related social-distancing efforts.