PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Data sharing relies on trust between a brand and the consumer willing to share it. New product opportunities are being driven by innovation and market conditions.

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JUNE 23, 2020

TiffinLabs opened in early 2019 and is operating some kitchens in Singapore, including digital-first restaurant brands Publico Pastabar and Hureideu – Korean Fried Chicken. “By enabling over 1,000 kitchens for delivery-focused operations globally, we are making food ordering relevant for the future, at scale. .

Los Angeles 214

Los Angeles San Francisco Houston Austin 214

PYMNTS

JUNE 6, 2017

In Austin-based Square Root’s latest study with Forrester Consulting, Close The Gap Between High- and Low-Performing Stores: Management and Measurement of Brick-and-Mortar Retail Locations , retail store performance issues that affect customer experience and loyalty were identified.

Study 100

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PYMNTS

OCTOBER 16, 2020

How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. The D2C And The New Brand Loyalty Opportunity study contains telling statistics on the growth of D2C, and only a few are needed to show the trend. Pandenomics’ And D2C Commerce.

Branding 211

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PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). The Internet of Things is another area of technological innovation in which small firms are skeptical of its value. While nearly two-thirds of U.S. ”

Study 129

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PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By China’s Alibaba Group is putting $1.4

Kentucky 253

Kentucky Study Conference Innovation 253

Perficient

APRIL 4, 2022

3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences. We also help them achieve enterprise-wide operational excellence.?

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

APRIL 21, 2020

Quick-service restaurants (QSRs) competing in an already tight space have been under increasing pressure to differentiate their brands and enhance business operations at a time when industry revenues are suffering. QSRs investing in their drive-thru operations stand to benefit now and in the future.

Study 150

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PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name. Substitute producer for buyer or supplier. Closing The Loop.

Innovation 146

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PYMNTS

OCTOBER 6, 2020

The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began. The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. Around The Order To Eat Landscape.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 24, 2020

It’s operational in the Middle East, Southeast Asia and India. This offers enormous potential for merchants, brand owners and financial institutions to drive innovations that maximize flexibility and choice for consumers,” the release stated. billion in 2021, and $52.5 billion by 2025.

Payments 152

Payments Innovation Study Meeting 152

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

APRIL 25, 2020

We have taken 60 years’ worth of standard operating procedures and rewritten most of them in the last six weeks,” the pizza chain’s CEO Ritch Allison told CNBC’s Jim Cramer in a recent dial-in conversation. There are no official reports yet as to whether a toy will be included in the offering.) .

Branding 215

Branding Innovation Industry Conference 215

PYMNTS

MARCH 26, 2019

Dynamic Yield , the artificial intelligence powered personalization platform operator, announced it is being acquired by fast-food chain McDonald’s. ” Since launching, Agmon said Dynamic Yield now enables more than 300 brands in six continents including in retail, gaming, finance, travel, and publishing.

Company 152

Company Branding Study Technology 152

PYMNTS

NOVEMBER 11, 2019

A new study also found that 34 percent of consumers used delivery more than they did a year ago. It’s no wonder more than three-fourths (78 percent) of operators considered off-premises programs strategic priorities. . While drive-thrus can be a source of retail innovation , traditional operations aren’t what they used to be.

Study 108

Study New York City Minnesota Dallas 108

PYMNTS

FEBRUARY 26, 2020

As TIP explains it, most residential Wi-Fi networks operate independently. For example, a Comcast Wi-Fi network would not currently be able to integrate a separate network that operates a home security system or a smart refrigerator that connects to a phone app. The world has been permanently changed,” said the company in a statement.

Software 140

Software Study Technology Analytics 140

PYMNTS

AUGUST 19, 2016

A new study looking at the changing habits of consumers explores the role that social currency has in influencing consumers’ shopping habits and preferences. Today consumers don’t serve brands; they serve themselves,” according to the study. They want their brands to communicate a sense of who they are.

Retail 100

Retail social media Study Branding 100

PYMNTS

APRIL 25, 2019

“The name of the game in ground transportation today is more access, more flexibility and more convenience — whether it’s for an hour, a day, a week or longer,” Randal Narike, executive vice president of operations for Enterprise Holdings said in a press release. When it launches throughout the U.S.,

Mobile 115

Mobile Study Innovation Software 115

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They use the Bradesco infrastructure, but they operate in parallel. With Next, Bradesco is able to test innovative ways to capture customer’s attention, evolve and integrate new products into digital channels. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. 11:FS CEO David Brear talks to him about why ‘Monzonauts’ are so crazy devoted to the brand. [You That opened up the world of the internet, as well as entrepreneurship, for him.

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

SEPTEMBER 9, 2019

As PYMNTS readers know, the QSR space is not only an area of payments and commerce where massive innovation and disruption is taking place — much of it centered around mobile and loyalty — but a place of fierce competition. Consider the daily or near-daily coffee run to the same QSR operation for more evidence of that point.

Innovation 145

Innovation Maine Mobile Branding 145

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

JANUARY 21, 2020

In the latest Disbursements Tracker, Paul Brennan, VP of content operations for Shutterstock, discusses how the company is enabling faster disbursements for its one million contributors to drive retention. Mastercard on Helping Retailers Strike the Right Innovation Balance.

Retail 130

Retail Groups Payments Innovation 130

PYMNTS

FEBRUARY 11, 2019

Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores. Walmart owns Jet.com and several other online brands, in addition to the 4,700 physical storefronts that within a 15-minute drive for 90 percent of all U.S. Investor activists think it should be eBay.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JULY 21, 2020

Checkers and Rally’s operated as independent chains — both serving menu items such as hamburgers, hot dogs, chicken sandwiches and seasoned fries — until the former acquired the latter in 1999. A recent study showed that 17 percent of Americans in 2019 used their smartphones to access the internet and lacked broadband services at home.

Mobile 143

Mobile Tampa Study Florida 143

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company has conducted timed studies, finding that it can take over a minute to make a repeat order through a mobile app, while it takes only about 15 seconds through its service.

Technology 121

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Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Notably, these experiences were as convenient and productive for employees as they were for customers.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. How N26 Is Using Cloud Core Banking for Nimble Mobile Innovation. The FI officially opened the digital platform to U.S.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

NOVEMBER 25, 2020

Second, focus on the brand benefits that make sense,” Barnes told PYMNTS. According to one study cited , “80 percent of consumers would be more likely to order online or via mobile apps if eateries rewarded them for doing so. “First, identify key market segments and understand their motivations. The research revealed that 38.7

Survey 211

Survey Study Online Mobile 211

PYMNTS

SEPTEMBER 17, 2020

16) that it’s signed an exclusive multiyear arrangement with the New York Giants NFL team, making DraftKings the franchise’s “official sports betting, iGaming and daily fantasy operator.” DraftKings signed a multiyear deal in 2019 to be an authorized NBA betting operator. For instance, DraftKings announced on Wednesday (Sept.

Online 168

Online Indiana New York Nevada 168

PYMNTS

FEBRUARY 24, 2020

The February Mobile Order-Ahead Tracker® explores the latest digital ordering developments, including new digital ordering milestones for Starbucks, the expansion of mobile order-ahead into new areas like groceries and innovative artificial intelligence (AI)-based fraud prevention solutions that could shake up the field.

Data 214

Data Fraud Mobile Florida 214

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Marketplaces are facing an influx of counterfeit products and listi ngs, for instance, and buyers and sellers are paying the price.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

SEPTEMBER 15, 2020

Another study claims that the pandemic has pushed eCommerce’s adoption five years ahead of predictions and anticipates the sector will expand 20 percent by the end of this year. . Supporting innovative payment methods can keep customers engaged, but today’s consumers are asking for more than just speed and digital capabilities.

Online 133

Online Retail Study Examples 133