Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. You can view the webinar on-demand by going to The Financial Brand site at this location.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. We’ve seen that evolution from brands in terms of omnichannel offerings that customers actually seem to want. Levi’s is innovating with fashion, encouraging consumers to shop in-store with their mobile phones. UberEATS is growing in popularity.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. At the same time, their in-store experiences have gotten less reliable. The Danger in the Data .

Retail 198

Retail Online Mobile Data 198

Perficient

JANUARY 16, 2023

There are many third-party ‘banking-as-a-service’ companies that use API integrations to embed financial services into the user experience of non-financial companies. Another option is to collaborate with a company that focuses on embedding the financial infrastructure into its product or service and become a part of that ecosystem.

blockchain 275

blockchain Software Customer Experience Strategy 275

Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

OCTOBER 19, 2016

ContentSquare, an experience optimization platform for online and mobile businesses, announced Tuesday (Oct. In a press release , ContentSquare said it captures online and mobile behaviors to measure user experience , increase engagement and improve conversion rates.

User Experience 100

User Experience Analytics Online Mobile 100

PYMNTS

APRIL 18, 2018

There isn’t a standard today for how consumers and merchants transact when shopping online. That lack of a standard delivers an inconsistent payments experience for consumers who use a number of devices and digital wallets to buy online. That’s not the case in the digital world.

Cards 116

Cards Innovation Security Payments 116

PYMNTS

DECEMBER 4, 2017

J.Crew — responding to years of declining retail sales and closing stores — is leaning heavily on online shopping channels as it attempts to reestablish itself with its customer base. We’ve been working aggressively to improve the mobile user experience,” Holden added. Gifts By J.Crew.”. “It

Retail 100

Retail Branding User Experience New York 100

PYMNTS

JANUARY 9, 2020

That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience. In the webinar scheduled for Jan. Retooling the Approach.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers. Ready For The Digital Shift.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

DECEMBER 18, 2019

Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

FEBRUARY 4, 2019

“The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

FEBRUARY 4, 2019

“The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

MARCH 26, 2018

“The meal kit market is crowded, but it’s also growing rapidly, so there’s room for a lot of types of brands,” McDevitt told PYMNTS. The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”.

Branding 121

Branding User Experience Trends National 121

PYMNTS

APRIL 11, 2017

More recently, the online retail giant rolled out additional capabilities for third-party developers to create skills that leverage the voice-activated assistant’s location capabilities. Users can also request a less specific set of data, such as zip code, to provide local insights and services. and globally.

Google 134

Google Apple User Experience Retail 134

PYMNTS

JANUARY 26, 2018

While lower income consumers make up the various dollar chains’ largest customer segment (25 percent to 30 percent of their customers make more than $60K a year), those value shoppers are certainly able and willing to shop online. Some of the brands are named and are very recognizable, if rather marked down. The Emerging Competition .

Los Angeles 122

Los Angeles Retail User Experience New York 122

PYMNTS

JUNE 29, 2020

And it’s stunning that Nike sees a need to reboot a brand that just took second-place to P&G in the Marketer of the Decade award during the virtual Cannes Lions International Festival of Creativity. Limit the amount of online partnerships for sales and marketing so that consumers will have to enter an exclusive ecosystem.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

MARCH 20, 2020

In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd. It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady?

Technology 181

Technology Apple New York City social media 181

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? For brick-and-mortar retailers right now, you have to have a universal experience that spans the gamut so the consumer can have a choice.”. The digital era is here — and deepening.

Retail 101

Retail How To User Experience Innovation 101

PYMNTS

JUNE 29, 2017

Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. Partnerships need live data, quantitative performance indicators and a more white-glove user experience that adds value to the core relationship.”

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JANUARY 28, 2019

In a previous PYMNTS interview , Feedback co-founder Josh Walters compared the user experience to Uber Eats or Grubhub in that consumers can create an order and check out in the app. Brands announced in December that it would acquire QuikOrder, an online ordering software and service provider for the restaurant industry.

Mobile 153

Mobile Technology User Experience Online 153

PYMNTS

MARCH 1, 2017

Consumers no longer want to just be transacted with—consumers want to be in relationships with the retailers and brands that know them well.”. Founded in 2010, the company offers a SaaS-based subscription technology platform and builds tools for brands and merchants looking to add subscription services to their retail repertoire.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

APRIL 23, 2018

Using NFC mobile wallets in stores has seen lackluster adoption despite their slick and convenient user experience. The lack of ubiquitous acceptance, coupled with the lack of utility, has kept consumers from making the NFC mobile wallet a major part of their in-store payments experience. Samsung Pay Inc.

Samsung 167

Samsung Payments Retail Cards 167

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

FEBRUARY 7, 2020

Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. The Digital Evolution Of The Online Gaming Ecosystem. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. ” This week’s exploration of commercial card innovation looks at how top players in commerce and payments are attempting to fill adoption gaps. Eika Invests In Corporate Card Innovation.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out. Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

MAY 4, 2018

Candon also said parents or athletes who are trying to resell sports gear are a very different type of seller than someone who runs an account on eBay, and they need a different user experience to make it feel valuable — or indeed, even to succeed in offloading whatever they’re trying to get rid of.

User Experience 100

User Experience Course Community Meeting 100

PYMNTS

DECEMBER 4, 2018

As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. When it comes to a loyalty program, it’s all about a good user experience. There’s recognition among the marquee names in payments that the landscape is shifting.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

Cisco

APRIL 13, 2021

Especially when compared to FinTechs and other online services, banks often lag behind. Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . It is important that all offers from online and mobile banking to stationary branches are summarized in a dashboard.

Examples 76

Examples Mobile Online User Experience 76

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. Meeting customers’ expectations and desires is a key goal for all enterprises, and credit unions (CUs) are no exception.

Marketing 131

Marketing Sacramento Data Mobile 131

Perficient

AUGUST 30, 2022

because it would impact the user interface and user experience, and thus, the production process. We decided in the Roadmap that customers would be notified about this product via a pop-up message on their online banking account platform. Once these decisions were made, the project was deemed “ready.”

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Meeting Examples UX Case Study 294