PYMNTS

DECEMBER 14, 2020

regional banks. . first, digitally powered customer experience,” Stephen D. He added that the two companies are stronger together and in a better position “to support our customers and drive economic growth in the communities we serve.” . The newly-combined company will operate under the Huntington name and brand.

Detroit 237

Detroit Minneapolis Regional Community 237

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. billion in 2020, compared to $62.4 billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. The post Financial Brand Forum 2018: 7 Takeaways in 7 Minutes appeared first on Gonzobanker. Digital First Now!

Branding 127

Branding Industry Apple Marketing 127

PYMNTS

JANUARY 30, 2020

“We are excited to build on our cooperation with Farfetch and support the company as it accelerates its growth in China and enhances its customer experience and offerings in the region,” said Martin Lau, Tencent’s president.

San Francisco 228

San Francisco Leadership Technology Branding 228

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JULY 30, 2020

The digital shift is coming late to Dunkin’ Brands. Our marketing leadership team continues to create, assess and refine a phased approach for relaunching our brand responsibly at the right time. Prior to Lindblad, Auerbach was senior vice president and regional chief marketing officer for Caesars Entertainment.

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

PYMNTS

JULY 15, 2020

But a new eCommerce platform coming out of the Alibaba Group in Southeast Asia is bringing a unique business model to malls in that region, one that could provide a blueprint for struggling U.S. It connects shoppers to more than 18,000 leading international and local brands. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

DECEMBER 17, 2020

These rising levels of fraud have prompted merchants, payment providers and banks to devote vast sums to security efforts such as advanced technologies and customer education initiatives. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

The Financial Brand

APRIL 30, 2019

The big regional's ambitious journey to incorporate artificial intelligence software offers financial marketers many lessons. The post How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue) appeared first on The Financial Brand.

Regional 28

Regional Software Branding Marketing 28

PYMNTS

JANUARY 7, 2021

Wholesale clubs and Trader Joe’s themselves have proven there is a huge market for brands that don’t check all of the boxes for a standard supermarket trip. We're proud of the product mix and shopping experience we provide in our stores and online. The Placer report, which examines transactions for the seven top U.S.

California 203

California CA Analytics Branding 203

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. We’re also seeing it for government platforms at the federal, state and municipal levels.”.

Payments 132

Payments Software United States Branding 132

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. In 2015, Safeway took over three Albertsons stores and poured $30 million in bringing the West Coast brand to Publix country.

Florida 105

Florida South Carolina Tampa Regional 105

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy.

Survey 150

Survey Customer Experience Payments Management 150

The Financial Brand

NOVEMBER 23, 2021

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The bank's CMO reveals key tactics.

Marketing 34

Marketing Banking Trends Branding Regional 34

PYMNTS

NOVEMBER 1, 2017

Launched in Thailand in 2014, Pomelo has always had a bigger vision for its fast fashion eCommerce shop as a global brand bringing value to fashion forward consumers, wherever they may happen to be buying. The whole way people experience fashion has changed,” CEO David Jou noted in an interview.

Tulsa 109

Tulsa Trends Branding Retail 109

PYMNTS

APRIL 13, 2017

Dubai is one of the fastest-growing regions in the world and has big ambitions to become a global tech hub. they want to become something like that for the world and for this region,” Sean Dennis, cofounder and chief happiness officer at Loyyal , explained. We’ve got Silicon Valley in the U.S.; ” Dubai’s Smart Future.

blockchain 156

blockchain Regional Technology Customer Experience 156

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. But they overlook a midwestern institution that gives away little to the megabanks in retail banking.

Regional 40

Regional Branding Retail Branch Strategies 40

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Just because you can doesn’t mean you should, though.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

JANUARY 8, 2019

Loyalty and rewards are indeed “table stakes at this point,” but consumers increasingly want something more — and that includes not only larger global financial institutions (FIs), but credit unions as well as community and regional banks. Cigar Experience. Vaduvur used a personal example to illustrate that point. Middleware Need.

Cards 140

Cards Software Regional Data 140

PYMNTS

JUNE 15, 2017

As a result, fraud management in retailing may not be as well-informed as it could be when it comes to detecting and preventing fraud, while at the same time promoting an optimal customer experience. If an individual experiences a fraud incident, it can fragment or destroy that brand loyalty that was in place.”.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

JANUARY 25, 2019

Overall, sales were up 3 percent, and transactions were up 1 percent in the Asia-Pacific region as a whole. The brand is also forecasting net income between $2.32 Sales in Europe, Africa and the Middle East were all down by 1 percent. Starbucks is predicting same-store sales of between 3 percent and 4 percent globally in 2019.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

JANUARY 2, 2017

PYMNTS: How do you keep the Discover Global Network brand prominent in new payments technology? Can networks, issuers, merchants and tech companies each keep their brand prominent in the mobile payments world? If not, whose brand is going to come out on top?

Fintech 128

Fintech Payments Innovation Branding 128

PYMNTS

SEPTEMBER 14, 2018

And — according to Jet — the new app will also be better customized regionally for shoppers, making use of local imagery and messages on the homepage and throughout the site. Jet will also factor in locality when deciding which products are featured in its assortment for that region.

Metro 122

Metro New York City Nashville Oklahoma 122

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 29

Retail Regional Meeting Branding 29

The Financial Brand

SEPTEMBER 27, 2020

Bank, Regions and more. The post What Bank Branching Advocates Say About Expansion Now appeared first on The Financial Brand. Accelerating closings is seen as a cost-cutting gambit at PNC, U.S. Typically savings will help build up digital.

Regional 23

Regional Branding Branch Strategies Customer Experience 23

Bobsguide

FEBRUARY 22, 2022

Sanjeev Paul, Group CEO, Bahrain Development Bank, said, “BDB’s digital transformation program is a key pillar of delivering on the Bank’s vision to build BDB as a sustainable, industry leader and trusted partner for entrepreneurs in Bahrain, helping them to grow their businesses into successful and regionally competitive enterprises.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

APRIL 1, 2020

Merchants pay payment processing fees and banks pay for permission to issue cards stamped with providers’ brands, but the network over which payments are ultimately sent lies with individual merchants. Debit cards secured with PINs came into wide use in the 1990s, and regional card networks often processed such payments at the time.

Cards 141

Cards Payments Security Fraud 141