PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

MARCH 15, 2019

The retailer reported net income for the fourth quarter of $102.6 Our core business performed quite well, as our athletes have responded positively to many of our initiatives, resulting in comp sales gains across key categories and double digit percentage increases in eCommerce and private brand sales.”. In Other Brick-And-Mortar News.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

AUGUST 20, 2019

The department store retailer also highlighted efforts such as the upcoming launch of its Curated by Kohl’s program and an expansion of its rewards pilot. As previously reported, the department store retailer will accept “eligible” Amazon items without a label or box.) Curation and Rewards.

Branding 116

Branding Retail Strategy Conference 116

PYMNTS

DECEMBER 5, 2018

and Walgreens announced Tuesday (December 4) that the two are expanding a pilot announced in October to introduce Kroger Express and Home Chef retail meal kits. In a press release , the two companies said the concept will offer 2,3000 Our Brands and national products such as meat, dairy, grocery and meal kits. “We The Kroger Co.

Kentucky 116

Kentucky Chicago Branding Customer Experience 116

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. 24), Krispy Kreme is the latest brand to announce home delivery capabilities. The brand will send boxed coffee as well as doughnuts by the dozen. Customers spend up to 20 percent more on online orders than offline visits.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

JULY 30, 2020

The digital shift is coming late to Dunkin’ Brands. We have scaled back our national media spend and paused on launching new potentially complex limited-time offers,” he said on the call. “We Our marketing leadership team continues to create, assess and refine a phased approach for relaunching our brand responsibly at the right time.

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

MARCH 8, 2018

The retailer has not said which locations would close, according to CNBC reports. The [teen apparel] group as a whole, and Abercrombie in particular, has tightened up their inventory, pricing and store/mobile experience,” said Ken Perkins, Retail Metrics founder. The news comes as retail stores in U.S.

Retail 100

Retail Marketing Strategies Customer Experience Groups 100

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. “At Lexus, we have always held guest experience as our top priority.

Online 151

Online Management social media Branding 151

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like.

Miami 98

Miami Digital Banking National Branding 98

PYMNTS

AUGUST 1, 2019

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. The quick-service restaurant (QSR) brand added 46 net new Dunkin’ locations in the U.S.,

Innovation 122

Innovation New York City Branding National 122

PYMNTS

SEPTEMBER 1, 2016

And, for retailers, the holiday shopping season marks, by far, the busiest and most lucrative time of the year. Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

JULY 19, 2019

Now, in fairness, if there was ever a day when Amazon would run the retail table, it would likely be on the shopping holiday they invented. But as big as Prime Day was across all of retail, it wasn’t the only thing happening in the ongoing race. Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator .

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. All stores outside those nations — approximately 255 licensed stores and a joint venture partnership in Asia — are separate entities and are not included in this bankruptcy filing. And it is a lot of debt: $5 billion at last count.

US 103

US Retail Customer Experience National 103

PYMNTS

AUGUST 8, 2019

Food trucks have been around since the 1970s, when taco trucks began making the rounds in New York City, but didn’t become a national sensation until 2008 when two events coincided in such a way as to make a long extant — but largely niche — subsegment of the restaurant game into a mass market phenomenon. economy was blowing up in a bad way.

New York City 134

New York City Cleveland social media National 134

PYMNTS

JUNE 11, 2020

With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., Now, Banhidy and his team have generated demand from top auto manufacturers and retailers, leading to a $4.5 million extension to its Series A round. That network is another value proposition for the company.

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

MARCH 11, 2020

billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. According to Carvana Chief Brand Officer Ryan Keeton, opening new markets brings an uptick in overall business. “We Apparently that will get you in trouble on the Street. New Markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. Fast, free delivery is here, and retailers need to take note. According to one study , 80% of consumers want a same-day shipping option, while only 56% of retailers offer one.

Retail 46

Retail National Seattle Examples 46

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

NOVEMBER 8, 2018

But when it comes to retail technology , those sectors of the restaurant world have recently been making significant strides — progress that counters the image of a merely a place to go after a long day shopping, for instance, or where your mom will agree to eat because she demands “normal” food instead of that new sushi joint down the street.

Mobile 169

Mobile Technology Trends Payments 169

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. . But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

APRIL 7, 2017

We are also expanding into retail partnerships as a “last mile” service. By promoting and offering in-store access to the Truxx service, retailers drive sales by conveniently solving a problem for customers for no additional cost. TruxxRetail is for pickups at a partner retail location. TruxxMe is driver-only.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

Bobsguide

FEBRUARY 22, 2022

Designed on the Digital First, Cloud First philosophy, TCS BaNCS will help BDB enhance agility, drive superior customer experiences and transform itself to meet the needs of an ever-evolving banking environment,” said Venkateshwaran Srinivasan, Head, TCS Financial Solutions.

Innovation 78

Innovation Customer Experience Strategy Operations 78

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Leveraging social media, Gentle Monster started to get traction.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

MARCH 9, 2016

The first few months have been less than wholly kind to the nation’s biggest names in retail. However, if the wheezing and seizing of the physical retail environment has had any kind of silver lining of late, it has been the yet-to-be-fully-tapped power of omnicommerce. Well, so do retailers, as it turns out.

Retail 100

Retail Online Course Mobile 100

Gonzobanker

DECEMBER 22, 2020

John Beale , longtime CIO of City National Bank. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. Mooney started the journey of digital disruption long before it was safe to be bold, ultimately closing all the credit union’s branches.

Idaho 181

Idaho Community Industry Strategy 181

BankInovation

JUNE 18, 2020

Some of the largest banks in the world have stumbled this past year with their forays into standalone brands. Last summer, JPMorgan Chase shuttered its standalone app, Finn. Royal Bank of Scotland followed suit with Bo in May. Wells Fargo & Co.’s s Greenhouse is still in a seven-state pilot — after more than a year […].

Branding 81

Branding Customer Experience Innovation Strategies National 81

PYMNTS

JANUARY 12, 2020

Bowman noted that Tap to Phone leverages EMV’s underlying capabilities, the growing base of contactless cards in consumers’ wallets and the partnership with Samsung to allow sellers to tap into new retail sales opportunities, simply by downloading an app onto a mobile device they already use. Optimizing the Digital Transformation of Retail

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

JANUARY 9, 2017

The Customer Experience . Wegmans stocks organic and local products heavily, some produced from its own organic farming complex, as well as stored-owned brands (à la Trader Joe’s), and is actually the nation’s largest seller of gluten-free goods. And of course what Wegmans stocks and how it prices are a big factor.

Millennials 100

Millennials Massachusetts Course Training 100

PYMNTS

JUNE 20, 2016

Mobile order ahead for pick up in-store is on fire and it’s making the service experience better for the consumer and more operationally efficient for the retailers. and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Walmart is, too.

Report 119

Report Payments Mobile Retail 119