PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. At its core, the announcement is based on payments. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

South State Correspondent

APRIL 23, 2024

Banking has a similar physics problem when management juggles strategy, risk/profitability, and customer behavior. This article will discuss the challenge of managing three potentially opposing forces and look towards physics to help us solve the mystery. Here, customer behavior is known, monitored, and managed.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Digital-native new entrants have distinct advantages in corporate payments.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments.

Payments 132

Payments Software United States Branding 132

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. A Brave New World for Payments. RIP Blockbuster, HMV and even good old “Woollies”.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

FICO

SEPTEMBER 2, 2020

How will these trends affect managing credit risk? To give an example, 45% of credit cards all over the world are managed by the strategies in FICO's credit decision support system. To give an example, 45% of credit cards all over the world are managed by the strategies in FICO's credit decision support system.

Management 69

Management Customer Experience Risk Management Data 69

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

ForwardBanker

APRIL 30, 2019

Customer experience. In the last decade, it’s moved from operational afterthought to strategic differentiator, with brands like Zappos and Amazon setting a high bar for all industries. The post Chatbots and virtual assistants poised to disrupt customer experience for FIs appeared first on Deluxe FS.

Customer Experience 48

Customer Experience Branding Operations Industry 48

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. What could possibly go wrong? As it turns out, a LOT can go right. Digital First Now! Expo Hall Surprises.

Branding 121

Branding Industry Apple Marketing 121

Insights on Business

NOVEMBER 1, 2018

Enterprise Fraud Management is being reinvented. Assessing revolutionary risk and compliance management solutions with outdated factors and antiquated perspectives may prevent you from seeing the bigger picture. New digital services expose banks to new unknown users, with increased identity and payments risk.

Fraud 107

Fraud Management Software Data 107

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Transition from Brand Site to Dealer Site. Payment Options.

Strategy 409

Strategy Branding Online Marketing Strategies 409

PYMNTS

SEPTEMBER 5, 2019

Corporate travel and expense management solution provider SAP Concur announced an expansion in India thanks to the renewal of its existing partnership with Thomas Cook. Together with Thomas Cook India, we aim to transform the way organizations manage their business travel, expense and invoice in a highly visible marketplace.”.

Management 122

Management Customer Experience Branding Groups 122

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Abrigo

FEBRUARY 6, 2024

Check fraud is increasingly common Despite the increasing popularity of digital payment channels, checks are still the most common form of B2B payment — with 81% of businesses still paying other firms with paper checks. At the same time, check fraud is increasing dramatically.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

JANUARY 13, 2021

That’s distributed banking, a FinTech model that “remains invisible and never enters into a customer relationship with the end user but rather facilitates the technology, payment choices, risk management and customer experiences necessary to delight everyone in the value chain.”. Consumerization Continues.

Fintech 130

Fintech Customer Experience Lending Risk Management 130

Perficient

OCTOBER 26, 2022

Many are struggling to make their dollars stretch and are looking to their financial institutions for guidance on how to better manage spending and stay afloat financially. Inflation reached a forty-one-year high in June , and according to the Consumer Price Index, prices have remained elevated. Invest in marketing.

Data 275

Data Tools Training Cards 275

PYMNTS

JANUARY 28, 2021

While it’s been a timeless strategy, over the past year businesses have increasingly latched onto the power of bundling in driving brand affinity, customer growth and retention. To deliver that kind of experience, companies must go beyond the traditional approach to identity, which has been focused on usernames and passwords.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

AUGUST 7, 2020

Global travel may be down, and border restrictions remain in-place, but that doesn’t mean cross-border payment volumes have taken a hit. While operating in a faraway location won’t deter an online shopper from making a purchase with a retailer selling across borders, a lackluster checkout and payments experience could.

Policies 302

Policies Online Retail Payments 302

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. The squeeze on revenue to the consumerization of corporate services are rewriting the playbook for competitiveness in commercial payments. Letting go of the status quo.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JULY 6, 2020

The idea that money should be able to move instantly between sender and recipient has long been gaining ground in P2P payments, the gig economy, the insurance industry and more. Panelists told Webster that the pandemic has only sped up interest in instant payments. Waiting even a few days for payment no longer works for anyone.

Payments 149

Payments Industry System Company 149

PYMNTS

JULY 30, 2020

Galileo announced a partnership with Plaid Thursday (July 30) designed to streamline the bank authentication process for customers. Plaid has removed the complexity of meeting that expectation by making it simple for developers to authenticate customers’ bank accounts.”. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

APRIL 19, 2016

However, as the rules of retail payments continue to change, it’s increasingly the smallest retailers that are seeing sales lost to nothing but their inability to keep up with the technological trends. “Small retailers are struggling to modernize in the fast-changing world of payments. .

Payments 100

Payments Retail Trends Tools 100

PYMNTS

JANUARY 20, 2020

Top retailers using BNPL include DSW, Urban Outfitters and Ulta Beauty , and popular brands included ColourPop and Ray-Ban, among others. It was a philosophy right from the beginning that we care about our customers and wanted them to have the most convenience,” Co-founder Cate Khan told PYMNTS. “It The concept has legs.

Millennials 132

Millennials Houston Philadelphia Chicago 132

PYMNTS

DECEMBER 27, 2019

Ignition of a new technology or idea in payments and commerce is always something of a tricky balancing act because consumers need a really good reason to change their well-entrenched habits. Instant Payments . According to the latest edition of the PYMNTS Disbursements Report , 64 percent of consumers know what an instant payment is.

Payments 139

Payments Innovation Study Data 139

PYMNTS

OCTOBER 3, 2019

“Restaurants are an extremely competitive business, and that’s only accelerating in the digital-first era,” said Brian Dugan, senior vice president and general manager of NCR Hospitality. There are also add-on tools to advance brand loyalty.

New York City 134

New York City Maine Tools New York 134

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. Stores must do their best to provide a positive customer experience amid the COVID-19 crisis. The retail industry is at a critical juncture.

Florida 205

Florida Retail Tampa Customer Experience 205