Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Consumer needs simply must come first.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

OCTOBER 5, 2023

LanguageLine managed translations. DFCI-branded PDFs were generated and stored in Acquia DAM for consistent linking. They aimed to merge financial and healthcare services sites for a seamless customer experience. Perficient managed parallel projects for UMB’s success.

User Experience 221

User Experience Regional America Tools 221

Perficient

JULY 30, 2020

Customers still need to access all of this information.” However, I believe the way we create, manage, and build these pages must start with the experience rather than detail. By referring to these pages as Product Experience Pages? PEP), we can mentally start to put experience first.

Customer Experience 373

Customer Experience Mobile Examples Branding 373

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

OCTOBER 20, 2016

19) the launch of a brand new version of its mobile app, designed to revolutionize the mobile transfer experience for both Apple and Android users. Customers can simply transfer money by telling Siri the amount of money they want to send and the recipient’s name.

Mobile 100

Mobile Apple Customer Experience Branding 100

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

Gonzobanker

MAY 14, 2018

More than 1,700 industry execs descending on the Vegas Cosmopolitan getting mobile alerts like “Open Bar in the Exhibit Hall.” It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. What could possibly go wrong? As it turns out, a LOT can go right.

Branding 121

Branding Industry Apple Marketing 121

PYMNTS

SEPTEMBER 21, 2020

Consumers are using mobile apps’ order-ahead features and loyalty perks more often during the COVID-19 pandemic, yet chargeback fraud — also known as friendly fraud — is unfortunately also rising. Chargebacks were originally instituted as a last resort for customers, but they have gained popularity alongside digital commerce.

Fraud 177

Fraud Mobile social media Customer Experience 177

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Bobsguide

APRIL 26, 2018

By 2020 customer experience will overtake price and product as a key brand differentiator and for the most part, the experience will be digital. That’s the prediction by customer intelligence consultancy, Walker. As the gap in the mobile and online experiences between financial brands.

Management 60

Management Customer Experience Branding Mobile 60

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

SEPTEMBER 10, 2019

“As part of this, we are excited to work with Cox Automotive in delivering a consistent customer experience across our various touchpoints. Cox Automotive has quite a few services, including fleet management , digital retailing and logistics.

Retail 164

Retail Branding Customer Experience Mobile 164

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. How Brands are Adapting. These mature retailers have full visibility and capability of managing returns in any way the order was placed.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Cisco

JULY 12, 2021

The Cisco Financial Services team welcomes imimobile’s Alex Cambell , SVP Sales at imi mobile, as our guest blogger this week. We can now open new accounts, get approved for credit, transfer money to others and manage our finances, all without having to set foot in a physical branch and often within just a few clicks.

Fraud 168

Fraud Mobile Security Customer Experience 168

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Embedded finance provides consumers options to increase convenience and savings, such as zero-interest point-of-sale loans, or rewards for using a brand’s e-commerce app.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 16, 2019

The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects. In addition, the retailer has updated its loyalty program, clubbebe, which aims to boost its relationship with existing customers, while also enticing new shoppers to engage more with the brand.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

DECEMBER 27, 2018

These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions. Brands’ Pizza Hut unit announced that it would acquire online ordering software and service provider QuikOrder. And an even higher share of QSR customers — 83.6

Innovation 157

Innovation Branding Online Technology 157

NCR

NOVEMBER 9, 2016

With the Consumer Financial Protection Bureau (CFPB) raising concerns that banking customers in the US “continue to experience problems managing their accounts”, it seems that many financial institutions could benefit from refocusing their efforts on delivering the services people want.

Management 102

Management Louisville Kentucky Software 102

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

FEBRUARY 24, 2020

According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others. The consumer now has a candle with a personal brand. Yankee Candle gets data, engagement and a satisfied customer. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

Perficient

OCTOBER 29, 2020

The mobile TV platform seemed to have it all. Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. For any brand that promises to entertain, motivation should center on pleasure. Anyone Quibi cared to have as a customer already owned a smartphone.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

APRIL 30, 2018

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do companies reach consumers through their phones? They may also want to know the location of the brand or retailer’s nearest store.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

South State Correspondent

OCTOBER 12, 2022

Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank. The Problem with Focusing on Customer Service.

Study 195

Study Examples Branding Survey 195

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JUNE 1, 2017

LevelUp and MonekyMedia Software have announced the intention to grow their current partnership by co-developing a seamless bi-directional interface between MONKEY — which is designed to support food takeout, delivery and catering service channels — and LevelUp’s mobile loyalty and payment solutions.

Mobile 100

Mobile Software Customer Experience Branding 100

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Branches should focus on more complex financial services and relationship management. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives.

America 109

America Customer Experience Operations Survey 109

PYMNTS

APRIL 15, 2020

“Ethoca is thrilled to be working with Microsoft to solve this challenge upstream — in the bank’s mobile app — where consumers have the instant purchase clarity they need to avoid making a false claim,” Keith Briscoe, chief marketing and product officer at Ethoca. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

Insights on Business

FEBRUARY 27, 2019

It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

FEBRUARY 18, 2019

And a large share of Chinese consumers are using Alipay, among other digital payment methods, when they travel abroad: Nielsen said in a January report that “69 [percent] of outbound Chinese tourists used mobile payment while abroad.”. Apparel brand GUESS?, as Walgreens is one of the country’s largest drugstore chains.”

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. Mobile Ordering.

Innovation 115

Innovation Mobile Management Conference 115