Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. How do they address problems like the ones you’re attempting to solve?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

Cards 134

Cards Customer Experience Retail Tools 134

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

FEBRUARY 28, 2020

Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. “We according to a report by Yahoo Finance.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

MARCH 10, 2020

Here’s a hint: We’ll tell you now … and you can thank us later. As laid out in the latest Tracker, credit card usage has declined down under since BNPL went wide a few years ago, with 8 percent of all retail transactions in that country going through Afterpay in 2019. What instant lending innovation have shoppers fallen in love with?

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

DECEMBER 5, 2019

MoneyGram, in partnership with Visa, has expanded its debit card deposit service, which was launched in collaboration with Visa Direct, Visa’s real-time push payments platform, according to a release. using Visa Direct. People who want to send money can either use the MoneyGram app or the website.

Customer Experience 130

Customer Experience Cards Branding Innovation 130

PYMNTS

DECEMBER 21, 2020

It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings. It wasn’t quite a banner year across the board, however, as electronics and appliance spend decreased about 11 percent, and luxury dropped 20 percent when measured against the same time period in 2019.

Retail 263

Retail Meeting Tools Examples 263

ZootBlog

JUNE 30, 2016

It’s an even bigger headache for Costco customers who have not received their replacement cards from Citigroup—a customer service misstep that could be bad for business on both sides. We shopped at Costco on the last day American Express cards were active. the gap meant a loss of transactions for Citi.

Cards 67

Cards Online Branding Retail 67

PYMNTS

OCTOBER 6, 2016

“This is about Kohl ‘s creating simple, easy experiences for our customers that make omnichannel shopping frictionless.” ” So how do those “simple, easy and frictionless experiences work, who do they work for – and will they work in the big picture? The Branded Card Difference .

Mobile 184

Mobile Samsung Cards Apple 184

PYMNTS

NOVEMBER 8, 2017

7) of the launch of Amex Advance, which uses machine learning techniques to deliver personalization services that help marketers customize target audiences, personalize customer experiences and measure their own marketing effectiveness on audiences. American Express announced news on Tuesday (Nov. population.

Data 100

Data Marketing Customer Experience Cards 100

South State Correspondent

JULY 19, 2023

Understanding the concepts of good coding, customer experience, film, art, advertising, and branding will still be required. However, production execution, which used to require years of training, is now reduced to natural language. How AI models work is the new marketing intelligence.

Marketing 195

Marketing Training Video Tools 195

Insights on Business

FEBRUARY 27, 2019

As he said recently, “Being ‘digital first’ for us is not about the interface. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. Steps to digitally transform.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). It creates a nice incoming data stream for us on what’s working and what’s not working,” Onderdonk said. Keeping Fraudsters Out Of The Box.

Security 108

Security Cards Fraud Survey 108

PYMNTS

JUNE 8, 2020

“Whatever model you have, you have to look [at it] through the lens of, ‘How is it going to appear on mobile devices, and how can we accelerate [that] experience for the shopper?’” . Enabling innovative payment experiences in brick-and-mortar stores is proving important for grocers. Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

OCTOBER 4, 2019

Digital self-service kiosks and delivery options could help restaurants provide the seamless ordering experiences customers expect from their favorite brands. The kiosks feature 22-inch touchscreen monitors that allow customers to quickly place their orders and pay via credit cards, debit cards, gift cards and mobile wallets.

Strategy 132

Strategy Cards Branding Customer Experience 132

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

FEBRUARY 27, 2018

is a fantastic opportunity for us to continue the innovation journey we are on as a brand. Mastercard also announced a partnership with Dream Payments , a platform designed to get insurance customers paid quickly. Rolling out Qkr! During the next six months, Mastercard said it will offer U.S.

Payments 111

Payments Mobile Customer Experience US 111

PYMNTS

NOVEMBER 2, 2016

In using Wonder, Mammoth Mountain will look to deliver a valuable customer experience and gather new data and insights about customers and their spending behaviors. It’s his belief that digital gifting and incentives can address these concerns.

Training 100

Training California Branding Cards 100

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

DECEMBER 21, 2016

“Our ecosystem of digital propositions for the customer … all operate together as a platform, and it’s that platform that really separates us from the rest of the retail world, which has struggled to be more than bricks and mortar. It gives us the advantage we have moving forward.”.

Seattle 100

Seattle Retail Video Customer Experience 100

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. They authored an article for us for the 2016 Bankers as Buyers. McWilliams.

Branding 40

Branding Mobile Retail Strategy 40

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. times faster than card-based transactions.

Cards 60

Cards Fraud Apple Google 60

PYMNTS

NOVEMBER 9, 2018

The customer goes in, looks around, finds their goods and lines up at the point of sale. Retail-sponsored financing models of old — i.e., store-branded cards — were developed to be part of that highly linear journey. Even if you are just paying with a credit card, it takes an average of 23 clicks to check out online.

Retail 148

Retail Tools Cards Online 148

PYMNTS

MAY 1, 2020

That makes what retailers have accomplished in the last several weeks — in an environment that is evolving unpredictably by the day — incredibly impressive, heartening and deserving of a collective “hat tip” from us all. million active customers in the U.S. consumers who have a strong tendency to seek out the Afterpay brand.

Retail 197

Retail Innovation US Customer Experience 197

PYMNTS

MAY 9, 2016

It might be fun to wave a phone at a POS (at least the first few times), but it’s not really all that much better or even really qualitatively different than swiping a card. But that of course assumes that one is purchasing something smaller than a breadbox, which luckily most consumers are during the vast majority of purchases.

Mobile 100

Mobile Customer Experience Course US 100

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?

Data 296

Data social media Tools Analytics 296

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets. But there is much more to choose from.

Conference 15

Conference Fintech Marketing Las Vegas 15

PYMNTS

JANUARY 2, 2017

PYMNTS: How do you keep the Discover Global Network brand prominent in new payments technology? Can networks, issuers, merchants and tech companies each keep their brand prominent in the mobile payments world? If not, whose brand is going to come out on top? In today’s age, roles are shifting.

Fintech 128

Fintech Payments Innovation Branding 128

PYMNTS

OCTOBER 12, 2017

For example, when guests use their Hilton Honors Card from American Express, they can make travel even more rewarding by earning bonus points on everyday eligible purchases. PYMNTS: It’s our belief that Hilton Honor members build up reward points because they like to use them for upgrades and redeem them for travel services.

US 119

US Customer Experience Retail Cards 119

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

OCTOBER 5, 2019

It has happened to all but the most organized among us. We’re minding our own business, cleaning out a closet or reorganizing the bookshelf, when it suddenly thrusts itself upon us. The elimination also extends to charges for monthly maintenance, checkbook orders or replacement debit cards.

Minnesota 188

Minnesota Oakland Indiana Customer Experience 188

Lex Sokolin

DECEMBER 10, 2020

Scrolling down the site to the contact form, we see another categorization of “limited number of platforms that serve US-based businesses.” the tech platform of Shopify generates an abstracted financial account for businesses that use Shopify to distribute their goods and services. think about a Walmart-branded credit card.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

Scrolling down the site to the contact form, we see another categorization of “limited number of platforms that serve US-based businesses.” the tech platform of Shopify generates an abstracted financial account for businesses that use Shopify to distribute their goods and services. think about a Walmart-branded credit card.

Branding 52

Branding Apple Capital US 52

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. Go inside Life at Perficient and connect with us on LinkedIn and Twitter. According to our clients , our Pega team is top notch.

Leadership 467

Leadership Groups DC Management 467