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Why The Customer Experience Is A Program, Not A Project

PYMNTS

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. I see us rapidly adopting more contactless payments or card-on-file interactions within an app.”.

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Crafting The Better B2B ‘Customer’ Experience

PYMNTS

Alibaba’s Onan stated that his firms takes manufacturers online through virtual storefronts and can help set payment terms that take large (and small) firms beyond a reliance on checks, cash or cards. It's more important now than ever to have that real-time visibility because people want to know ‘Did you pay us?

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Rapyd taps Visa to grow its card-issuing business

Bank Innovation

Rapyd, a startup that converts international payments, announced a partnership with Visa this week to grow its card issuing business. “A A major opportunity for us, and we’re seeing this around the world from a sheer use-case perspective, is card issuing,” said Marc Winitz, chief marketing officer at Rapyd.

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Touchless Is Pushing Payments Beyond The Card

PYMNTS

Will POS terminals without a clear purpose make us long for the days of swiping plastic, punching buttons and squinting at tiny screens? In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. In a word: no.

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Embedded Finance: Bolstering Brand Experiences

Perficient

As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. One could buy and sell baseball cards on the site but had to mail a check, or await the arrival of a check, via snail mail. Baseball card heaven for both buyer and seller. Consider the evolution of eBay.

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How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience

PYMNTS

Honest customer feedback can be critical to improving customersexperiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. These efforts are imperative to the success of our companies because listening to the customer gives our team perspective and direction,” Wiley said.

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Part 1: What is Embedded Finance?

Perficient

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . Interested in learning more?