PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. At its core, the announcement is based on payments. But that’s where the standard co-brand partnership ends.

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Payments Branding Analytics Data 174

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases.

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Customer Experience Millennials Branding Cards 100

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

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Payments Branding Customer Experience Resources 156

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

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Payments Branding Customer Experience Strategy 169

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

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Cards Apple Data Innovation 140

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

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Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

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blockchain Software Customer Experience Strategy 275

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

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Strategy Branding Video Marketing Strategies 243

PYMNTS

MAY 22, 2019

Mastercard and Interac, the global and domestic payment networks, announced Wednesday (May 22) they are collaborating to offer customers in Canada a fast and easy way to send money internationally. ” According to Mastercard and Interac, Canada is a big market for international payments given its diverse population.

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Payments National Branding Customer Experience 192

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

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Cards Customer Experience Retail Tools 134

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

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Payments Cards Meeting Lending 151

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Digital-native new entrants have distinct advantages in corporate payments.

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Payments Customer Experience Survey Capital 150

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We

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Online Guidelines Study Fraud 243

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

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Company Payments Atlanta Massachusetts 137

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

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Innovation Payments Software Customer Experience 141

Perficient

OCTOBER 26, 2022

It also supplies firms with deeper insight into their customer base, enabling them to suggest and sell the right products at the right time. Many large banks have done away with overdraft fees (thanks to the Overdraft Protection Act of 2021 ) or have at least begun giving longer grace periods for payments before charging fees.

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Data Tools Training Cards 275

PYMNTS

AUGUST 7, 2020

Global travel may be down, and border restrictions remain in-place, but that doesn’t mean cross-border payment volumes have taken a hit. Starting in April 2021, the exchange rate of the day a Visa card is used to make a purchase will now be the same exchange rate used during transaction authorization, clearing and settlement.

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Policies Online Retail Payments 302

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

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Fraud Cards Risk Management Customer Experience 193

Bank Innovation

AUGUST 20, 2019

Cuentas, a Miami-based prepaid debit card company targeting Spanish-speaking populations, wants to turn convenience stores into financial hubs through Cuentas-branded debit cards and accounts. The cards, which will launch in early September, will be linked to an online bank account from Saturn Bank.

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Miami Cards Branding Online 210

PYMNTS

JULY 30, 2020

Galileo announced a partnership with Plaid Thursday (July 30) designed to streamline the bank authentication process for customers. Plaid has removed the complexity of meeting that expectation by making it simple for developers to authenticate customers’ bank accounts.”. Plaid is connected to more than 11,000 financial institutions.

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San Francisco User Experience Cards Customer Experience 159

PYMNTS

FEBRUARY 27, 2018

Mastercard , the payment company, announced a series of digital payment initiatives on Tuesday (Feb. restaurants will be able to pay for their meals via their mobile phones without having to ask a waiter for the bill, which, the company said, will save customers 12 minutes on average. Pizza Hut locations. Rolling out Qkr!

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Payments Mobile Customer Experience US 111

PYMNTS

JUNE 14, 2018

But when it comes to payments technology, that can be easier said than done. That makes payments integration a tall order because it isn’t a static, one-time decision; it needs to be open for changes tomorrow.”. That’s why he says ISVs can no longer approach a payments integration as an afterthought. 1: Look to the Cloud.

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Payments Software Mobile Cards 118

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

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Payments Branding Innovation Community 116

PYMNTS

APRIL 19, 2016

However, as the rules of retail payments continue to change, it’s increasingly the smallest retailers that are seeing sales lost to nothing but their inability to keep up with the technological trends. “Small retailers are struggling to modernize in the fast-changing world of payments. .

Payments 100

Payments Retail Trends Tools 100

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

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Retail Cards Study Customer Experience 100

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. As laid out in the latest Tracker, credit card usage has declined down under since BNPL went wide a few years ago, with 8 percent of all retail transactions in that country going through Afterpay in 2019.

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Case Study Retail Millennials Branding 135

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. In the new Unattended Retail Tracker , PYMNTS charts the latest ways that companies are working to accept more non-cash payment methods, from the common credit card swipe to biometric scans.

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Metro New York City Columbus Payments 122

PYMNTS

FEBRUARY 20, 2020

billion devices that are screened annually across upwards of 75 business sectors and 50-plus payment providers and card networks. . Many businesses have fraud use cases where zero email age is a strong indicator of risk,” said Rich Stuppy, chief customer experience officer at Kount. “A

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PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. credit card losses will exceed $12 billion.

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Fraud Retail Security Branding 166

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

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Fraud Cards Tools Online 167

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. Most of the purchases they make, most of the cards they choose, have loyalty rewards attached to them,” Stevens told Webster. Customer Experience.

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Fraud Innovation Customer Experience Branding 124

PYMNTS

JUNE 8, 2020

Enabling seamless digital experiences also means showcasing accurate store inventory, enhancing brand loyalty and confronting payment trends that have been brought into the spotlight by the COVID-19 outbreak. Enabling innovative payment experiences in brick-and-mortar stores is proving important for grocers.

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Online Mobile Tools Retail 144

PYMNTS

DECEMBER 21, 2020

It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings. It’s also a way to meet the reality of the modern consumers’ needs, to be flexible and serve as an effective customer retention tool.

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Retail Meeting Tools Examples 263

PYMNTS

SEPTEMBER 14, 2020

Welcome to a world where the “middle-aisle” items that are typically found in the grocer’s tangible layout are now placed on auto-refill — so that consumers never run out — and with payments integrations underpinning it all.

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Apple Branding Online Payments 184

PYMNTS

JULY 3, 2018

With the completion of the deal, PayPal said it and Synchrony have extended their co-branded consumer credit card program agreement to make Synchrony the exclusive issuer of PayPal’s consumer financing program online in the U.S. Together we can provide an enhanced customer experience for thousands of merchants and consumers.”.

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Leadership Cards Branding Customer Experience 101

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. There is a lot of opportunity to remove friction from the payments experience.

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Mobile Payments Las Vegas Operations 132

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

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Cards Branding Data Customer Experience 151