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Digital is in our DNA

Chris Skinner

Then the highest level of need is self-actualisation, which is served by blogs, emails, twitter and LinkedIn. Combined, the digital mobile world we live into day plays to our basic psychological and self-fulfilment needs, which is why it is so addictive. And most Americans think their mobile is more important than sex.

Mobile 288
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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.

Lending 259
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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.

Lending 195
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We need some education (but no thought control)

Chris Skinner

It’s why millennials say that they have bank accounts where they can go and see someone, and why the physical representation of the bank is still important today. The physical role is diminishing, e.g. Roberto added that the branch is his marketing investment, but it is still important. It’s just a comfort factor.

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Customers are open to robo-advice—with a few conditions

Accenture

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. In contrast, fewer than half feel they need human guidance on using their bank’s online and mobile services.

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Opening a bank account in the digital age

Accenture

Guest blogger Philip Cooney explores the techniques banks need to deploy to make it easy for customers to open a bank account in the digital age. I’m sitting in a cafe having a cup of coffee and sharing a muffin with my five-year-old, when I overhear two teenagers at the next table talking about banking, of all things.

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Customers are open to robo-advice—with a few conditions

Accenture

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. In contrast, fewer than half feel they need human guidance on using their bank’s online and mobile services.