Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

SEPTEMBER 24, 2019

That number is higher among millennial and Generation X respondents, at 77 percent and 63 percent, respectively. Nearly one-third of millennials would prefer to do their banking exclusively online and eschew branch locations entirely. Does digital banking sacrifice personal touches?

social media 111

social media Millennials Illinois Strategy 111

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

Gonzobanker

OCTOBER 5, 2022

Roughly a third of respondents said that mobile banking features like account alerts, fraudulent transaction disputes, card spending limits, chatbots, and digital account statements would make them “extremely likely” to switch banks. So why aren’t millions of mobile banking customers switching to those banks?

Survey 78

Survey Mobile ATM Cards 78

Gonzobanker

OCTOBER 5, 2022

Roughly a third of respondents said that mobile banking features like account alerts, fraudulent transaction disputes, card spending limits, chatbots, and digital account statements would make them “extremely likely” to switch banks. So why aren’t millions of mobile banking customers switching to those banks?

Survey 78

Survey Mobile ATM Cards 78

PYMNTS

APRIL 4, 2019

And by all accounts, this digital migration is driven by consumer preference — according to the same study, 91 percent of mobile banking users prefer accessing their app over going to a physical branch, and 68 percent of mobile banking millennials believe their smartphones will eventually replace their physical wallet.

Mobile 169

Mobile Study Security social media 169

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

Gonzobanker

JULY 27, 2018

Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Power 2018 survey revelation was that 71% of millennials use a branch an average of 11 times a year. Banks have history here. Recent examples: The J.D. Another J.D.

Study 88

Study Survey Millennials Online 88

Gonzobanker

MARCH 6, 2018

Can a bank making just three loans per month per branch justify the physical distribution of sales? Big banks have been in the driver’s seat on growing their market share in retail, while paring down branch networks. Consider these numbers from PwC’s 2017 Digital Banking Consumer Survey : ?

Strategy 89

Strategy Marketing Mobile Trends 89

PYMNTS

MARCH 9, 2020

That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents. The need for physical branches tops providing ATM services by a factor of almost four. The Services Expectation.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

JANUARY 30, 2018

Bank of America’s response to the barrage of complaints was to guide the e-account customers to their Core Checking account, which they claimed offered a “great value.”. They feel like they can just charge customers whatever they want because it’s too much of a hassle to switch banks,” Cherny told PYMNTS in an interview.

America 109

America Maryland FDIC Millennials 109

Tech and Finance

JULY 13, 2016

While a year ago none of the big banks ranked at the top in Forrester’s mobile banking, this year Bank of America and Wells Fargo earned the highest scores, followed by Chase, US Bank, and Citi. It’s a trend that spells trouble for regional and mid-tier banks, which are falling behind the industry leaders.

Regional 28

Regional Mobile Millennials Study 28

Gonzobanker

JULY 22, 2019

With the banking industry’s aging ATM infrastructure and desire to woo digital customers, interactive teller machines (ITMs) stand to be an important component of a financial institution’s competitive strategy. For customers, they provide superior benefits versus ATMs or drive-thru tellers: More personal service.

Video 87

Video ATM Analysis Technology 87

FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

DECEMBER 22, 2015

Bank Innovation named Jill one of the 10 most innovative CEOs in banking for 2015, and we doubt that Bank Innovation would know who Jill is if not for her presence on Twitter. Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. New Bank Positions That Will Be Busy in 2016.

Community Bank 60

Community Bank Apple Community Technology 60

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Retail: Shopping goes even more online as grocery joins the e-commerce ranks. Prior to Covid-19, the online grocery market was a high-growth sector dominated by major retailers, such as Amazon and Walmart. Remote learning technology. 3D printing.

Industry 101

Industry Technology Online Video 101