South State Correspondent

AUGUST 8, 2022

In this article, we put some data behind the trends and provide optimal targets to help you run your bank more successfully. We used the S&P Global database, earnings releases, and investor calls to gather the first hundred banks releasing 2Q numbers as of 8/2/2022. Insights Based on 2Q Bank Earnings. Methodology.

Trends 195

Trends Community Bank Community Retail 195

Celent Banking

JANUARY 24, 2017

“Millennials this…”, “Small businesses that…”, Community banks are…”. Two current examples illustrate: The Use of AI in Banking is About to Explode. Apart from confusing AI with predictive analytics (which is more broadly used), the article asserts “explosive” future adoption of AI right around the corner.

Community Bank 100

Community Bank Community Survey Mobile 100

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). Central bank digital currency (CBDC). For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions.

Trends 91

Trends How To Payments Community Bank 91

Abrigo

MARCH 6, 2017

Following the right people or organizations on Twitter, for example, can generate a steady stream of informative articles and news alerts. 6) @NickatClarity – A consultant helping banks with sales to small and medium-sized companies, Nick Miller recently led a webinar for Sageworks on accelerating small business lending.

social media 150

social media Lending Community Community Bank 150

MyBankTracker

AUGUST 17, 2020

This company offers point-of-sale financing when shopping with retailers. If shopping through the Klarna app, you can use this solution with any retailer. Or, select this payment method when shopping with select retailers online. This includes big banks, credit unions, community banks, and online lenders.

Retail 52

Retail Cards Payments Online 52

CFPB Monitor

SEPTEMBER 25, 2019

George, President and Chief Executive Officer, Federal Reserve Bank of Kansas City. Bob Steen, Chairman and Chief Executive Officer, Bridge Community Bank, on behalf of the Independent Community Bankers of America. Harsh Sinha, Vice President of Engineering, TransferWise. Carol Benson, Founding Partner, Glenbrook.

Kansas City 60

Kansas City Kansas Payments Community 60

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. For community banks and credit unions, this may be more of a challenge.

Apple 150

Apple Comparison Mobile Innovation 150

Gonzobanker

SEPTEMBER 14, 2023

Here are a few striking initiatives that caught my attention in the last couple of months: Issue biodegradable debit cards While Mastercard will require banks to use sustainable materials in issuing new payment cards by 2028, Bank of New Hampshire has been issuing biodegradable debit cards since last August. Ditto for retail customers.

How To 109

How To New Hampshire Oklahoma Fintech 109

Independent Banker

FEBRUARY 24, 2016

When Richard Bradshaw became president of specialized lending three years ago at United Community Bank in Blairsville, Ga., the bank’s three-person Small Business Administration department was lending about $10 million a year. billion community bank issued $140 million in SBA loan commitments.

Community Bank 70

Community Bank Lending Community Georgia 70

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. Small, community-focused FIs across the US have many obstacles to overcome, one of which is the growing regulatory burden.

Community 56

Community Community Bank Michigan Lending 56

CFPB Monitor

AUGUST 22, 2016

The CFPB has announced the appointment of new members to its Consumer Advisory Board, Community Bank Advisory Council, Credit Union Advisory Council, and Academic Research Council. Retail Bank, Citibank, New York, NY. Community Bank Advisory Council Members. Jacksonville, FL. William Howle, Head of U.S.

San Antonio 60

San Antonio Kansas City Groups CA 60

Gonzobanker

JANUARY 25, 2019

Whether you are a community bank or a fintech provider, that makes sense. So many of Fiserv’s core clients are commercial community banks, and those banks (as well as credit unions getting into business services) need increasingly more help with business payments. Diversification versus Concentration.

Data 117

Data Fintech Community Bank UX 117

Banking 2020

FEBRUARY 27, 2015

Articles via Forbes, Business Insider, ZDNet, and American Banker. A new fee-free mobile bank: Is the U.S ready for a banking revolution? With no physical branches, and no fees, BankMobile wants to streamline retail banking into a simple mobile experience. What have you been reading?

Community Bank 40

Community Bank ATM Community Mobile 40

Jeff For Banks

MAY 10, 2018

Retail customers are not growing at community financial institutions. According to my firm's profitability outsourcing service, branches have fewer retail checking accounts than two years ago. If you're a commercial bank, you may be fine if this trend is happening at your institution. You should check.

Retail 60

Retail Marketing Community Trends 60

Jeff For Banks

MARCH 1, 2020

Last week an American Banker reporter called for my opinion on WSFS Bank's strategy to deploy much of the cost savings from its recent Beneficial Bank merger into technology. Read the resulting article here. The article carried two quotes from me. Banks will figure out how to "keep up". And I responded back.

Resources 78

Resources Charlotte Strategy Technology 78

Gonzobanker

MARCH 23, 2020

Retail-oriented banks and credit unions should estimate percentages of customers who will be impacted based on industry codes. Commercial banks need to assess customer cash flow changes and cash on hand. Banks that were once “too big to fail” aggressively used their scale and evolved into “too big to lose.”

Community Bank 122

Community Bank Tools Case Study Online 122

Long Lasting Ideas

JANUARY 5, 2015

Believe it or not, this is a slice of the market that in some cases has never opened the doors of a bricks-and-mortar branch bank or learned how to write a check. And at a micro level, how do community banks reach a generation overwhelmed with debt that inhibits wealth? This is the most indebted class ever.

Marketing 40

Marketing Millennials Community Bank social media 40

Jeff For Banks

JUNE 22, 2015

In a separate article, Jim Marous of The Financial Brand, opined that Mint, a PFM tool that "screen scrapes" financial information from various financial institutions and aggregates it into their tool, is a serious threat to banks, thrifts and credit unions. So my branch had a lot of retail deposits and loans.

Tools 60

Tools Branding Training Apple 60

South State Correspondent

APRIL 10, 2023

This article explores the risk and what to do about it. CRE Risk Background While ten years ago, community and regional banks use to make up some 55% of the CRE market, in 2023, these banks now compose approximately 72% (below). However, office, traditional retail, and others are likely heading for trouble.

Community Bank 195

Community Bank Community Los Angeles Regional 195

South State Correspondent

AUGUST 15, 2023

This article provides an update on pricing trends driven by our Loan Command aggregated community bank data and highlights some working pricing ideas. A combination of credit concerns and funding pressure have most community banks focusing on their existing customers and moving away from new transaction-orientated clients.

Trends 195

Trends Community Bank Community Lending 195

South State Correspondent

JULY 12, 2023

Banks are about to win back payment flow from non-banks, and in this article, we break down how this will happen and what it means for your bank. To get our nomenclature correct, for the sake of this article, we will collectively call RTP and FedNow’s Instant Payments “Faster Payments.”

Payments 370

Payments Management Fraud Data 370

Jeff For Banks

AUGUST 1, 2019

Thanks to a Zero Hedge article for these timeframes). Thanks to a CNBC article for these statistics). Although the economy is looking a little bit tired, I believe that consumers will continue to spend, with retail sales rising, albeit with some volatility. A New Record OMG, we made it! this year, following +2.9%

Marketing 60

Marketing US Community Bank Community 60

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. This article highlights Gentle Monster’s five-step process that might change how you look at the future. Each store is closer to an art exhibit than a retail outlet.

Innovation 195

Innovation social media Branding Marketing 195

Jeff For Banks

JUNE 11, 2018

So went an informative branch research report put out by my old friend and excellent bank stock analyst, Matt Schultheis of Boenning & Scattergood. At lunch recently, he said that the battle for retail deposits has already been won. Won by the national banks.

Taxes 60

Taxes Compliance Survey National 60

South State Correspondent

JANUARY 20, 2023

2022 will go down as one of the worst years for community bank loan mispricing when viewed on a spread basis. Rapidly rising rates crushed performance as many banks held a fixed rate constant and/or booked a fixed rate loan at a misguided level. Banks had tight spreads on loans with 1.2

Lending 195

Lending Community Bank Community Data 195

Jeff For Banks

OCTOBER 2, 2010

Given community banks’ propensity to do real estate transactions, why wouldn’t such a fee-based line of business flourish? My company measures the profitability of products and lines of business for community financial institutions (“FIs”). But as a general rule, community FIs have not been very successful in this arena.

Taxes 60

Taxes Community Retail Community Bank 60

Gonzobanker

DECEMBER 19, 2017

THE BANKING AWARDS. Rainbolt has quietly built a community bank in the past 20 years that is closing in on $2 billion of market cap. GonzoBanker of the Year – Large Banks. Credit Union Merger of the Year – Goes to Lake Michigan Credit Union and its CEO Sandy Jelinski for acquiring Florida-based community bank Encore.

Conference 91

Conference Industry Community Bank Community 91

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Only when armed with this information will banks be able to construct a realistic transformation business case, timeline and prioritized objectives.

Lending 60

Lending Technology User Experience Data 60

Gonzobanker

FEBRUARY 6, 2017

Bots are hot, and the application of chatbots to banking (i.e., botification) produces numerous articles in the press and on social media every week. I’m convinced that the banks and credit unions that best utilize the data coming out of chatbot interactions are the ones that will benefit the greatest. -RS.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

Bots are hot, and the application of chatbots to banking (i.e., botification) produces numerous articles in the press and on social media every week. I’m convinced that the banks and credit unions that best utilize the data coming out of chatbot interactions are the ones that will benefit the greatest. -RS.

social media 60

social media Technology Survey Data 60

South State Correspondent

MAY 31, 2023

The concept that we allow the customer to choose how they want to bank often enables the bank to be passive in its position and give up agency. In this article, we look at cell phone tracking data for about 1,000 branches across the industry to derive insights to help banks increase branch engagement and boost branch profitability.

Data 195

Data Branch Strategies Strategy Mobile 195

Gonzobanker

SEPTEMBER 10, 2019

With its Quantum offering, Kony has several clients outside of the financial services vertical including the retail likes of Michael’s and Amway. For focus and fit, it would be perfectly reasonable for Temenos to seek an exit of those non-banking markets (FIS and Fiserv have made similar divestments in the past, so it’s not idle speculation).

United States 88

United States Texas Austin Kansas City 88

Abrigo

AUGUST 25, 2021

Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. How can FIs overcome retail lending challenges? Banking customers want fast, simple, and easy.

Lending 195

Lending System Community Retail 195

South State Correspondent

OCTOBER 4, 2022

This article proposes several frameworks for what “wowing” looks like and provides a path to improve customer satisfaction. Banks often benchmark themselves to the categories and classes below published by the American Customer Satisfaction Index. The average for community banks last year was a composite score of “80.”

How To 195

How To Customer Experience Examples social media 195

Jeff For Banks

MARCH 9, 2010

I have often spoken of my fourteen years with my prior bank where I received no phone calls. At least my daughter’s bank reached out to their customer. It is similar to retail department stores. This trading mentality versus an advisory mentality permeates our industry, although less so at community banks.

Community Bank 66

Community Bank Video Industry Community 66

Jeff For Banks

JULY 14, 2021

Ajit Kambil of the consulting firm Deloitte, in one of their Perspectives articles , asked seven essential questions to determine if the reader was or has a strategic CFO. I thought it provided great insights for Jeff4Banks readers, and I've accompanied the description of the seven questions with how it pertains to banking.

Capital 78

Capital Strategy Management Company 78

South State Correspondent

MAY 18, 2022

In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out.

social media 195

social media Training Customer Experience Community Bank 195