article thumbnail

Deep Dive: Why FIs Must Master Tomorrow’s Digital Banking Needs Today

PYMNTS

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. Online account openings have increased 14.5 Confronting Digital Banking Reality. Forty-five percent of U.S.

article thumbnail

How Banks Have Adapted Their Digital Banking Systems To Serve Customers During The Pandemic

PYMNTS

Branch visits are vital to customers’ financial lifestyles, despite mobile and online banking’s growing popularity. One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets.

System 226
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consumers Would Be Comfortable Using Google or Apple For Taking Out Loans, Survey Finds

Bank Innovation

Banks need not fear large technology companies like Google or Apple taking their business. For one, […].

Google 225
article thumbnail

Building a Discipline to Drive Digital Banking Strategy

Gonzobanker

Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. The bank should monitor app store ratings versus the competition, looking at the median on both Apple and Android devices.

Strategy 158
article thumbnail

Starling Bank Now Accepts Apple Pay

PYMNTS

Starling Bank, the digital-only U.K. bank, has now added Apple Pay support as an online payment method, which means customers can add their Starling debit card to Apple Wallet. According to a news report , with the mobile pay support, customers can make online payments via their Apple devices.

Apple 100
article thumbnail

Making A Sizzling Leap Into Digital Banking

PYMNTS

Upon releasing its latest earnings, LendingClub , known up until now for its personal loans delivered through its online platform, said it had struck a deal to buy Radius Bancorp. The $185 cash and stock deal would bring an online bank with $1.4 billion in assets under LendingClub’s umbrella.

article thumbnail

Entersekt: The COVID-Led Future Of Digital Banking

PYMNTS

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.