The Financial Brand

MAY 16, 2021

Solving real-world financial problems to cut consumer banking stress is challenger bank's challenge. The post How This Ex-Apple Card Strategist Is Taking ‘Dave’ to Next Level appeared first on The Financial Brand. If ever, only as a tool.

Apple 33

Apple Cards Tools Branding 33

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

NOVEMBER 15, 2019

Goldman Denies Discriminatory Apple Card Practices, Says It Will Reassess Limits. Goldman Sachs has promised to reevaluate how credit limits are determined for Apple Card users after being accused of gender discrimination. The branding will reflect the financial institutions and not Google. Google Dives Into DDAs.

Google 139

Google Payments Apple cryptocurrency 139

PYMNTS

JANUARY 20, 2020

With an eye on segment performance, she said JPMorgan Chase card, merchant services and auto revenue were up 9 percent driven by higher card NII on loan growth as well as the impact of higher auto lease volumes. Overall, international and North American consumer banking were up 4 percent, as measured by year-over-year revenue growth.

Cards 134

Cards America Course Mobile 134

The Financial Brand

JULY 20, 2021

A battle of titans is building between Apple and Google over the future of banking. The post Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. At stake are data and checking account revenue.

Google 43

Google Apple Banking Trends Analysis 43

PYMNTS

NOVEMBER 25, 2019

The notion of creating an everyday app ecosystem – à la WeChat and Alipay in China – is the ambition of every player, from Amazon to Apple to Facebook to PayPal … and Google. Banks are never going to become obsolete,” VB said, “but they could end up becoming stored value accounts. Google’s Aim.

Google 272

Google Fintech Payments Apple 272

PYMNTS

MARCH 18, 2019

He noted that while every contractor and service provider in his life prefers a different payment method — checks, cash, credit cards, PayPal, Zelle, etc. If one hops over to the world of retail payments, Edwards noted, and looks at Apple Pay’s trajectory over the last few years, there’s an object lesson for disbursements to take away.

Cards 144

Cards Apple Payments User Experience 144

Gonzobanker

JUNE 16, 2022

If you thought, however, that after 28 years, banks had perfected the art of personalization, you’d be wrong. According to Jim Marous, CEO of The Digital Banking Report : “Consumers expect financial institutions to understand their needs and deliver personalized solutions similar to what they receive from fintech and Big Tech firms.

Fintech 146

Fintech Apple Cards Data 146

PYMNTS

OCTOBER 11, 2019

It’s a problem that Bill Sheley, senior vice president and global head of Visa Direct , and Rishav Chopra, head of strategy, operations and revenue optimization for QuickBooks owner Intuit , recently told Karen Webster during a PYMNTS interview that digital tech is making big strides to help overcome. As of Oct. Trackers and Reports.

Cards 116

Cards Online Houston Digital Banking 116

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The Bank Regulator Working for Merchants Award!

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

JULY 18, 2018

Goldman Sachs has ramped up its investments in digital in recent months, amid heightened competition in online banking by rival investment firms. Apple is teaming up with Goldman Sachs to launch a new Apple-Pay-branded credit card by 2019, replacing Barclays , which has been Apple’s main partner on such initiatives.

Apple 100

Apple Conference Maine Lending 100

Accenture

SEPTEMBER 22, 2019

Traditional banks have responded by innovating and creating their own digital banking brands—witness the launches of RBS’s Bó and HSBC’s Connecting Money app. The incumbents’ approach usually involves running parallel propositions and launching lower-cost digital frameworks to attract new users.

Innovation 150

Innovation Metro Apple Marketing 150

PYMNTS

JUNE 10, 2020

government , banks and Big Tech have all jumped into the ring to make financing more available, with the latest pair-up involving Amazon and Goldman Sachs. The two companies are teaming up to offer Amazon sellers up to $1 million in credit lines via Goldman’s Marcus brand. percent to 20.99 consumer business, told the network.

Lending 150

Lending Apple Online Retail 150

PYMNTS

MARCH 15, 2019

It’s been widely reported that amid Parliament and May jockeying for power over the process, a softer Brexit may have been in the cards, which would have kept closer economic and trade relationships between the U.K. would, in fact, stay in the European Union. As always, the devil is in the details. and the EU.

Apple 116

Apple social media Fintech Lending 116

PYMNTS

JUNE 23, 2016

And while Chase Pay isn’t quite in the market for consumers to pay in-store yet, 48 percent said they’d like to pay using their phone versus a credit card or cash. This next stat gives a use case for mobile payments: 40 percent have either lost or forgotten their debit or credit card when they needed it most.

Mobile 101

Mobile Payments Survey America 101

PYMNTS

MARCH 15, 2019

It’s been widely reported that amid jockeying for power over the process between Parliament and May that a softer Brexit may have been in the cards, which would have kept closer economic/trade relationships between the UK and the EU. As always the devil is in the details. The company may come to market with a $6.2

Apple 101

Apple social media Fintech Lending 101

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

JULY 14, 2016

Large, prominent banks typically have more resources, bigger customer bases and more experience working with consumers and financial markets. But big banks don’t hold all the cards when it comes to the new digital landscape. The L-word and a banking app? We try to do things very simply.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

NOVEMBER 18, 2019

Smart, too, because instead of trying to be the bank, Google is leveraging the brand name, banking infrastructure and reputation for trust and stability of two banks, one of which is among the world’s largest global financial institutions, to acquire new users for that product and for Google Pay.

Google 177

Google Study Payments Branding 177

Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. Goes to Sen.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

MyBankTracker

JANUARY 19, 2021

Here are some of the consumer banking trends that we believe will take hold in 2021. Consumer Banking Trends of 2020. Adoption of digital banking. Many bank customers were in for a shock when branches couldn’t open to the public. Credit cards adapt to new spending patterns. Final Thoughts.

Marketing 52

Marketing Banking Trends Trends Cards 52

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The 2019 Industry Oh Sh*t Moment Award – Goes to Apple and Goldman Sachs for the Apple Card launch.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JULY 9, 2018

Digital music has been unbundled since the iPod and iTunes got a head of steam in 2001. Music is sold by the song — for those who still buy digital music — but more likely those songs are streamed, one song at a time, from services like Spotify and Apple Music. Or they just check out articles at PYMNTS.com.

Strategy 105

Strategy Millennials Online Branding 105

NCR

NOVEMBER 29, 2017

Amid all the change and innovation taking place in the digital banking space at the moment, one subject that is attracting attention is the use of chatbots. From a business perspective, deploying automated customer service programs could be an attractive option for banks that want to enhance efficiency and cut costs.

Minneapolis 69

Minneapolis Digital Banking Trends Technology 69

Independent Banker

OCTOBER 29, 2014

A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. The latest twists came in September, when one of the biggest technology and payments events of the year featured the announcement of Apple Inc.’s Fees follow. “By

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JANUARY 2, 2017

DIGITAL BANKING TRACKER. The Digital Banking Tracker looks at how old ways of banking are evolving with the advent of faster technology that allows customers to get real-time updates on their accounts, share money with ease among contacts and even open accounts with a selfie.

Retail 123

Retail Millennials blockchain Mobile 123

Gonzobanker

JUNE 25, 2021

Customer care teams find themselves in a Catch-22: they’re expected to resolve customer issues on topics ranging from incompatible browsers to card fraud to bill pay errors, but they are hamstrung by insufficient access and empowerment. Actionable: Tailor questions to separate the experience from general brand or policy perception.

Customer Experience 95

Customer Experience Fraud Policies Training 95

The Financial Brand

APRIL 6, 2021

Digital wallets will surf the coronavirus wave for at least half a decade as people avoid potential contamination. The post Half of Mobile Users to Pay by Wallets by 2025 As Contactless Booms appeared first on The Financial Brand.

Mobile 43

Mobile Branding Google Apple 43

Gonzobanker

DECEMBER 17, 2021

Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. The Stock to Own in 2021.

Fintech 143

Fintech Strategy Leadership Lending 143

The Financial Brand

APRIL 28, 2021

Traditional banks feel like new competitors can do as they like but finding regulatory fairness will be harder than many realize. The post Big Techs in Finance Will Test Regulation and Policy Levers appeared first on The Financial Brand.

Policies 40

Policies Regulation Branding Google 40

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

Fintech Labs Insights

JUNE 9, 2016

That’s the option that lowers development costs, simplifies tech support, and just makes digital banking easier to manage. US Bancorp with 43 iOS apps alone, 28 of which are white-labeled for its affinity credit card customers (see screenshot above). Apple App Store (data is from mid-March, when I started this post).

Mobile 12

Mobile Branding US Cards 12

Banking 2020

FEBRUARY 9, 2016

This shift has caused another phenomenon: Banking with a brand-name institution is now less important to consumers. There’s been a move to “white-label” banking , where banks provide the financial capabilities for payment wallets like Google Wallet and Apple Pay. Millennials have emerged as mobile trailblazers.

Mobile 40

Mobile Industry Millennials Survey 40

Gonzobanker

DECEMBER 22, 2015

Now, to avoid any cue card and teleprompter issues, we’ll just go with the written list again this year. THE BANKING AWARDS. It’s hard for any banker to avoid gulping at the sheer long-term performance of George Gleason II and his team at the Bank of the Ozarks. Department Whose Brand Isn’t Improving Award. Bravo OZRK!

Community Bank 60

Community Bank Apple Community Technology 60

Tech and Finance

JUNE 14, 2018

Most notably, merchant support for Apple Pay has gone down from 48% to 35%. Latin American banks are racing to deliver digital banking to the masses says report released today by Temenos. Regional change is driven by changing customer behaviour and demands according to 55% of banking survey respondents.

Survey 28

Survey Millennials Fraud Mobile 28

Lex Sokolin

AUGUST 19, 2020

For all purposes, Monzo is competing with both Barclays for banking and Apple for the operating system of apps. People just might switch phone brands for Facebook. Currently, the neobanks generate about GBP 20 per user across all three brands. Take the counter example. Revolut is scrappier about its revenue streams (e.g.,

Comparison 52

Comparison Fintech Lending Analysis 52