FICO

JULY 23, 2020

Electronic payments have paved the way for new and old authorised push payment (APP) scams to hit the UK market, with a 40% rise in 2019 ; 56% of Europeans surveyed experienced at least one type of fraud/scam in 2018/2019. Now let’s look at how analytics can support you in protecting your customers. The Data Challenge. by Matt Cox.

Analytics 52

Analytics Fraud Data Groups 52

FICO

JUNE 11, 2019

While the selection process typically utilizes available data, cases are primarily selected based on experience, intuition and business rules, rather than using predictive, mathematically generated analytical models. Tax Compliance - Why Use Analytical Models at Tax Agencies? Tax Compliance - Predictive Analytical Models.

Taxes 58

Taxes Analytics Compliance Resources 58

CFPB Monitor

MARCH 6, 2017

In a new white paper, “ An Overview of the Analytical Flaws and Methodological Shortcomings of the CFPB’s Survey of Consumer Experiences with Debt Collection ,” ACA International takes aim at the report released by the CFPB in January 2017 that presented the findings of the CFPB’s national debt collection consumer survey.

Survey 79

Survey National Analytics Examples 79

PYMNTS

MARCH 31, 2020

Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on branch visits , with 70 percent visiting banks on a monthly basis or more. The three banks deployed the analytics platform in order to leverage customer data in their core and ancillary siloed system.

Analytics 174

Analytics Data Security Marketing 174

PYMNTS

OCTOBER 17, 2018

” In its 2018 AFP Technology Survey , underwritten by corporate treasury management firm BELLIN , the AFP surveyed 708 corporate finance executives about their thoughts on adoption of technologies like artificial intelligence (AI) and blockchain.

Fintech 177

Fintech Survey Analytics Tools 177

PYMNTS

NOVEMBER 24, 2020

One recent survey found that roughly 50 percent of consumers abandoned onboarding attempts that they described as cumbersome or untrustworthy over the past 12 months, for example. The Tracker also examines the role tools and technologies such as advanced analytics can play as onboarding needs grow more sophisticated.

Online 272

Online Report Customer Experience Analytics 272

Cisco

APRIL 26, 2022

Those opportunities will rely on data and analytics for real-time decision making. Some familiar examples are receiving banking fraud alerts on mobile devices, submitting photos for insurance adjustments, or using robo-advisors for investment decisions. These examples highlight a diverse and exciting future for financial services.

Big Data 143

Big Data Data Analytics Examples 143

PYMNTS

SEPTEMBER 24, 2020

He offered an example of nimbleness: Months before the pandemic hit, PayPal was about to pilot a work-from-home program for its thousands of customer service operations employees, with an eye toward flexible scheduling. At the same time, bringing an analytical mindset to customer service has been helpful.”.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. Webinars will have Online Surveys uniquely identifying prospects. Business Analysts. Decision makers. Business SMEs.

Data 497

Data Customer Experience Analytics Industry 497

Abrigo

DECEMBER 18, 2023

But Kirby recommended examining data and surveys used to support this idea. For example, a recent study found that trips to central business districts in large cities have plateaued at about 60% of pre-pandemic levels, while those in smaller towns have fully bounced back. They’re not your hometown. The impact is not consistent.”

Risk Management 222

Risk Management Management Lending Capital 222

FICO

NOVEMBER 9, 2018

Advanced analytics in telecommunications can facilitate a huge range of insight that should enable them to effectively engage with customers on a personal level. Our global survey with TM Forum demonstrates that many CSPs are at a relatively early stage of developing these capabilities — and European CSPs appear to be further behind.

Analytics 40

Analytics Fraud Customer Experience Operations 40

Abrigo

JUNE 5, 2023

Takeaway 3 Banking intelligence that's purpose-built for banks and credit unions combines analytics and intuititve dashboards. For example, the UBPR defines core deposits as the sum of demand deposits, all NOW and ATS accounts, MMDA savings, other savings deposits, and time deposits under $100,000.

Report 195

Report Risk Management Capital Data 195

FICO

JANUARY 22, 2020

We recently conducted a survey with banks in the region and found that 4 out of 5 (78 percent) have seen their fraud losses increase. Banks will need to move beyond passwords and OTPs and add biometrics, device telemetry and customer behavior analytics to keep up with the changing payments landscape. by Dan McConaghy.

Survey 52

Survey Fraud Payments Regional 52

PYMNTS

NOVEMBER 25, 2020

It’s very refreshing to talk to merchants that appreciate analytics,” Buckendahl told PYMNTS in a recent interview about the firm’s annual Top 20 list of measures to evaluate eCommerce and subscriptions. For example, say a churn analysis model shows a company loses lots of customers after four purchases. And sticky.io

San Francisco 202

San Francisco Analytics Analysis Cards 202

PYMNTS

SEPTEMBER 25, 2018

Enhanced data security and analytics are at the top of chief financial officers’ priority lists among both private and public companies, according to new data from auditing and advisory service provider Protiviti. The results are not surprising, he said.

Data 168

Data Analytics blockchain Survey 168

PYMNTS

JANUARY 22, 2020

A recent example comes from the world of hair care, where consumers spend some $87.9 Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.)

Los Angeles 131

Los Angeles Analytics Retail Survey 131

Abrigo

MAY 19, 2023

For example, the FDIC’s regulatory expectations for loan review seem quite expansive and encompassing, especially for an industry concerned about its non-interest expense ratio and the cost of its non-revenue-producing staff. Takeaway 3 Consider how much your bank or credit union's resources can support while meeting regulatory expectations.

System 195

System Regulation How To Lending 195

PYMNTS

DECEMBER 16, 2019

Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. In the case of data analytics, 53.4 The digital commerce ecosystem has opened up vast growth opportunities for businesses of all sizes and stripes.

Data 130

Data Analytics Tools System 130

PYMNTS

APRIL 30, 2020

CUs are seeing an increased number of phishing emails and overall digital fraud since the pandemic started, with 22 percent of American consumers reporting they have been targeted by virus-related online fraud, according to one survey. Deep Dive: Emerging CU Fraud Threats And How Data Analytics Can Help. About The Tracker.

Data 188

Data Meeting Arizona Analytics 188

Abrigo

JANUARY 6, 2017

For example, this technology could help create completely traceable audit trails or ultimately automate the entire audit process. Some 90 percent of respondents in the Future of the Cloud Computing Survey reported they use the cloud in some way. In auditing, for example, there’s a lot of inefficiency in gathering the audit evidence.

Trends 219

Trends blockchain Taxes Survey 219

PYMNTS

SEPTEMBER 12, 2018

Despite so much interest — and investment — in enterprise data and analytics, researchers warn that companies are struggling to achieve their data-driven visions. NewVantage Partners ‘ 2018 survey on the topic found nearly every executive surveyed (98.6 percent only a year ago. percent only a year ago.

Data 115

Data Big Data Survey Analytics 115

FICO

JUNE 14, 2019

What this means is it’s becoming increasingly important for any agency responsible for making credit decisions to become more vigilant in evaluating credit worthiness, which means putting analytics to work. The post Using Analytics to Prevent Auto Finance Fraud appeared first on FICO. Auto Lending or Dating?

Analytics 40

Analytics Fraud Lending Online 40

PYMNTS

JUNE 13, 2018

In the age of Big Data, global supply chains quickly flocked to analytics solutions that offered predictability and agility in a market swayed by geopolitical shifts, regulatory risks and even the weather. Survey respondents cited slow internal processes, a lack of automation and administrative errors as key reasons behind those delays.

Data 136

Data Payments Big Data Analytics 136

PYMNTS

JULY 30, 2019

Most of Houzz’s research is based on analytics and surveys sent to the community, which provides them with real-time information on the health of the market. In the 1980s, for example, American Airlines and Citibank paired up for AAdvantage credit card.

Branding 129

Branding Cards Community Analytics 129

PYMNTS

NOVEMBER 17, 2020

They can use fraudulent invoices to scam unsuspecting businesses and consumers or hijack legitimate email correspondence during property transactions to divert funds into the bank accounts of their choosing, for example. FIs were able to return £39 million ($51 million USD) to victims, however.

Fraud 223

Fraud Payments Survey Security 223

South State Correspondent

AUGUST 15, 2022

Financial performance metrics, Net Promoter Scores, conversion ratio, new customers added, web analytics, call center performance metrics, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Informally Talk to Your Customer. Review Qualitative Data. Advance Customer Data Collection.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Financial performance metrics, Net Promoter Scores, conversion ratio, new customers added, web analytics, call center performance metrics, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Informally Talk to Your Customer. Review Qualitative Data. Advance Customer Data Collection.

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

DECEMBER 14, 2017

But that doesn’t mean digital transformation is guaranteed: In fact, according to the company’s survey, the vast majority of businesses are lagging in adoption of digital procurement tools. report, Jaggaer surveyed 168 businesses in conjunction with the Austrian Association for Supply Chain Management, Procurement and Logistics.

Survey 116

Survey Tools blockchain Technology 116

PYMNTS

OCTOBER 8, 2020

For example, Perfect Corp , a B2B-oriented beauty tech solutions provider, introduced the new “YouCam Makeup” app for Shopify this week to bring virtual makeup try-on capabilities to the platform’s beauty merchants. Recent developments in both categories show striking progress for the technology.

Technology 209

Technology Analytics Survey Online 209

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Eighty-five percent of executives surveyed said they predict revenue to increase in the next three years; 12 percent said that growth will be in the double-digits in the next year, hitting 31 percent by 2021. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Accenture

JULY 15, 2019

Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹ The COO is also in the position to lead various digital transformation (and analytical) programs that open up new revenue streams from customer data.

Customer Experience 150

Customer Experience Operations Survey Technology 150

PYMNTS

OCTOBER 29, 2018

This is especially true in finance-related functions like accounting, procurement, payroll and treasury, and a new survey from Workday suggests chief financial officers are recognizing the opportunities in a more collaborative approach to their positions.

Analytics 145

Analytics Resources Risk Management Data 145

Abrigo

MAY 18, 2023

For example, if you work in a factory assembly line putting doors on cars, you are doing one specialized task repeatedly, so the scope of your job is low. As our annual loan review survey pointed out, loan review units have a severe workforce shortage at the junior and senior levels.

Lending 195

Lending Training Guidelines Policies 195

Abrigo

NOVEMBER 15, 2016

One in every four CPA firms currently faces challenges related to succession planning, according to a recent survey by the AICPA Private Companies Practice Section and Succession Institute LLC. Nearly half of the survey participants pointed to merging with another firm as their first choice of exit strategy.

How To 150

How To Survey Technology Resources 150

PYMNTS

MAY 3, 2019

In a blog post this week, the data and analytics company released its new report called “European Corporate Banking: U.S. Greenwich Associates analysts pointed to Know Your Customer (KYC) regulatory requirements as a key example of this trend. European corporate banks are lagging behind their U.S.

US 128

US Report Management Analytics 128

PYMNTS

JANUARY 23, 2018

In a survey of 845 executives across the globe and across industries, Pegasystems researchers found widespread expectations that their organizations will implement tools like artificial intelligence (AI), machine learning and robotics. The Gig Economy Impact. There are a few ways that could happen.

Survey 125

Survey Trends Tools Examples 125

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52