FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

SEPTEMBER 21, 2016

According to recently released research from the American Bankers Association, mobile banking is becoming increasingly popular among consumers of young ages. Members told us they had been using other voice technologies, like the Alexas or Siris of the world, and they wanted to use the voice command to do their banking,” Advani explained.

Digital Banking 100

Digital Banking Mobile Apple Millennials 100

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

JULY 1, 2020

The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech. The collaborative analysis does not predict an overnight exodus of consumers from their banks and does not assume that Amazon is ready to leap into personal banking.

Survey 183

Survey Cards Millennials ATM 183

Accenture

JUNE 16, 2017

Banks across the world are continuing to invest heavily in robo-advisery services, seeing them as a way to deliver personally tailored financial information and guidance at high scale and relatively low marginal cost. A deeper analysis reveals further significant insights.

Millennials 186

Millennials Maine Study Security 186

Accenture

JUNE 16, 2017

Banks across the world are continuing to invest heavily in robo-advisery services, seeing them as a way to deliver personally tailored financial information and guidance at high scale and relatively low marginal cost. A deeper analysis reveals further significant insights.

Millennials 150

Millennials Maine Study Security 150

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Millennials Customer Experience Tools 81

Accenture

OCTOBER 3, 2017

One-third of Gen Z’ers say they’ll be likely to use open banking instead of usual payment methods. The same generational split is obvious in another area: Forty-two percent of millennials and 52 percent of Gen Z’ers say they’ll give online retailers permission to initiate payments directly from their bank accounts using apps/websites.

social media 151

social media Millennials Online Fraud 151

NCR

AUGUST 14, 2017

Even if they are a shrinking part of a bank’s base, these consumers remain too numerous to be ignored. Assuming that everyone will naturally make the transition to digital banking at their own pace will be a mistake, and may see banks lose customers as people turn to financial institutions who they feel can better cater to their needs.

Online 85

Online United States Millennials Digital Banking 85

CB Insights

DECEMBER 10, 2020

Bank of America, for one, saw profits drop 16% year-over-year (YoY) in Q3’20 to $4.9B. The pandemic has also accelerated recent trends in banking, especially among the millennial demographic, which tends to favor digital banking and online brands over traditional banks.

America 101

America Lending Cards San Francisco 101

The Financial Brand

JANUARY 2, 2022

Banks and credit unions would do well to understand what's changed. The post Top Gen Z Trends Impacting Banking In The Year Ahead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Banking Trends Analysis Branding 43

The Financial Brand

AUGUST 4, 2021

When lifetime value (LTV) is taken into account, digitally acquired customers can prove to be high-value relationships. The post How to Boost Customer Lifetime Value in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

How To 38

How To Banking Trends Analysis Trends 38

The Financial Brand

JANUARY 19, 2022

The post Gen Z’s Top Priorities When Selecting a Financial Service Provider appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But traditional institutions and fintechs must earn the trust of these young consumers.

Banking Trends 33

Banking Trends Analysis Trends Branding 33

The Financial Brand

JANUARY 26, 2022

The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here's what incumbents must do to respond.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. In the rush to serve the tech-savvy millennial market and keep up with the latest developments in mobile and digital banking, some FIs might fall into the trap of overlooking traditional channels.

ATM 85

ATM Mobile Strategy Fraud 85

Tech and Finance

JUNE 14, 2018

They include such stunning news as John Hancock on mindfulness and a bit on risk analysis that survey 499 residents of Tianjin, China on how they view self-driving cars. I publish occasionally at the Articulate Communications blog on issues of financial technology, banking and associated public relations and marketing topics.

Survey 28

Survey Millennials Fraud Mobile 28

CB Insights

NOVEMBER 5, 2019

Both Ant and Tencent have converged on a growth playbook that focuses on converting their massive audiences of digital payments users into consumers of financial services across lending, wealth management, insurance, and credit scoring. Ant’s Alipay and Tencent’s WeChat Pay control 54.2% of the market, respectively.

Fintech 51

Fintech social media Analysis Marketing 51

CB Insights

JULY 11, 2019

get the building the bank of the future report. Download the free report to find out about the rise of digital banking, challenger bank strategies and how incumbents are fighting back. As a result, consumer adoption is at an all-time high. Business model transparency with competitive pricing and fees.

Fintech 64

Fintech cryptocurrency Examples Cards 64

Gonzobanker

JULY 22, 2019

By their very nature, ITMs can help banks and credit unions attract younger customers. Millennials and Gen X appreciate the technology, seeing ITMs as a bridge between walking through the door or settling for a cash-only machine. Conduct a Gap Analysis. THE CHALLENGES. For ITMs, it’s mostly cost, but there are others as well.

Video 87

Video ATM Analysis Technology 87

NCR

NOVEMBER 15, 2017

One institution that has recognized the value of simplicity is Wells Fargo, which recently announced a new digital banking experience designed to give customers a unified view of their “fragmented financial lives” – Control Tower. Empowering consumers through simplicity. Do your customers crave simplicity?

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

Fintech Labs Insights

JULY 16, 2015

Alfa-Bank’s Sense Financial Advisor brings personalization to larger universal banks by using big data analysis and artificial intelligence. D3 Small Business Banking brings omnichannel, data-driven, digital banking solutions for small business customers of financial institutions.

Company 12

Company Mobile Software Big Data 12

Gonzobanker

DECEMBER 22, 2015

A few of us adopted the Apple Watch in hopes of keeping pace with current consumer trends the, promise of Apple Pay, and to answer our clients’ questions about the potential impact the watch could have on end-user digital banking expectations. Popular Community Bank in Miami. Millennials. The result? Just asking.

Community Bank 60

Community Bank Apple Community Technology 60

Fintech Labs Insights

AUGUST 16, 2016

In the meantime, get to know the innovative established and startup organizations below: 1787fp’s mobile financial app helps millennials and young professionals track their finances and manage investments through one unified financial planning tool. We’ll announce the remaining stealth companies over the next two months.

Analytics 12

Analytics Data Fintech Case Study 12

William Mills

SEPTEMBER 7, 2016

I’ve heard that financial planners are having a hard time getting Millennials thinking about retirement but instead focus on short-term financial goals – homes, vacations, etc. Cash flow analysis -. Specializes in digital banking platform. The network lets the user ask family and friends to HELP the user buy something.

Mobile 40

Mobile Cards Fraud Data 40