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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Bank Of America Deploys Biometrics For Enterprise Mobile Banking

PYMNTS

This consumerization of the enterprise has emerged as a heavyweight behind corporates’ digital transformations – but businesses aren’t consumers, and emerging technologies must address unique needs while still providing a positive user experience. Take mobile banking , for instance.

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From Fingerprints To Faces: Bank of America Explores Biometrics’ Next Phase

PYMNTS

No matter how impressive new technology is, its fate often lives and dies with consumer adoption. Partnering to provide a better experience. Most recently , the bank has partnered with electronics giant Samsung, which has experience creating biometric authentication for smartphones and other mobile devices.

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Restaurant Ordering Apps, Cloud Technology, Cash Hoarding Top This Week’s News

PYMNTS

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. The Bank of America at 52nd Street and Park Avenue in New York City, in one case, ran out of $100 bills for a time due to large withdrawal attempts.

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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Functionality first.

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Four Things To Know About Balancing UX And Security In eCommerce

PYMNTS

Oh, and security, too – but not at the expense of that frictionless user experience. Although some customers ( millennials : cough, cough) may value convenience above all else, that youthful sense of fiscal invincibility does not extend to their elders, who place a higher premium on transaction security.

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How The Z-Wave Alliance Is Balancing IoT Interoperability And Security

PYMNTS

This presents problems for developers, who need to make sure that their products run both smoothly and securely. These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. MHz in Europe and 908.42 MHz in North America. How Z-Wave works .

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