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Bank of America Mobile App Now Allows Seamless Connection to Merrill Edge

Bank Innovation

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

America 150
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At Citigroup, Mobile User Growth Outshines Online Activity by Nearly 3x

Bank Innovation

Mobile and digital users grew at Citigroup last quarter, with mobile growth outpacing overall digital growth, the bank reported today. The message in the earnings numbers released today is that mobile continues to outshine digital in terms of growth, and is the future of banking technology and user experience.

Mobile 170
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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Functionality first.

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The Evolution Of eBay’s Global Payments Strategy

PYMNTS

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. This is a set of logistical difficulties with which eCommerce marketplaces like eBay are all too familiar.

Strategy 230
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Alibaba On Why US Is The ‘Testing Ground’ For Global B2B eCommerce

PYMNTS

Trust in B2B eCommerce is critical for both buyer and suppliers, and as more businesses demand to conduct trade online, B2B eCommerce platforms like Alibaba are positioning themselves as facilitators of this buyer-supplier trust. But language and user experience aren’t the only factors to consider when targeting a new geographic market.

US 120
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How The Pandemic Is Making Robust Address Verification Critical For eCommerce Platforms

PYMNTS

Once your [onboarding] process or your user experience turns complicated, it is more probable that the customer or the sale will fall [before] the next steps.”. For Latin America in particular, there is an additional challenge because not everybody has a bank account,” Rodríguez said.

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Asian Food Delivery Firm HungryPanda Raises $20M

PYMNTS

Online food delivery company HungryPanda has raised $20 million in a funding round led by Antoine Nussanbaum from Felix Capital and Laurel Bowden from 83North, according to a release. We bring global experience and expertise in this market, which has already made us the leader in a number of cities in the U.S., ANZ and Europe.

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