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Bank of America Mobile App Now Allows Seamless Connection to Merrill Edge

Bank Innovation

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

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At Citigroup, Mobile User Growth Outshines Online Activity by Nearly 3x

Bank Innovation

Mobile and digital users grew at Citigroup last quarter, with mobile growth outpacing overall digital growth, the bank reported today. The message in the earnings numbers released today is that mobile continues to outshine digital in terms of growth, and is the future of banking technology and user experience.

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New Canadian Digital-Only Bank Banking On User Experience

PYMNTS

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Functionality first.

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Where Credit Unions Invest To Get The Best ROI

PYMNTS

This means CUs must be carefully attuned to member’s financial needs and the innovations they want most as CUs invest in new products and services aimed at improving the way members engage with their FIs. Most CUs strive to delive r a simple, personalized user experience. Around the Credit Union World. About the Tracker.

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The Evolution Of eBay’s Global Payments Strategy

PYMNTS

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. This is a set of logistical difficulties with which eCommerce marketplaces like eBay are all too familiar.

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Deep Dive: How Businesses Are Preparing Their Workers, Payments Operations For A Digital B2B Future

PYMNTS

B2B businesses have historically been slower to adopt digital innovations than the consumer sector. However, the pandemic is marking a major turning point for payments innovation. Virtual cards can improve employees’ user experiences for everyday professional purchases, whether workers are operating remotely or on business trips.

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Easing Recurring Collections For Tech-Averse SMBs

PYMNTS

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. “They have a hard time using online banking. SMBs’ Technology Challenge.