Perficient

DECEMBER 30, 2020

The COVID-19 pandemic stressed everyone in 2020. But even the best companies struggled to keep customer satisfaction levels high during 2020. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

Online 421

Online Study Branding Customer Experience 421

PYMNTS

DECEMBER 16, 2020

UPS imposed shipping restrictions on some large retailers such as Gap, Nike, L.L. FedEx spokesperson Shannon Davis told NBC that “our priority is the safety of our team members and meeting the service needs of our customers,” and that the weather would certainly have an effect on operations. Hot Topic Inc., Newegg Inc.

North Carolina 327

North Carolina Louisiana Arkansas Virginia 327

PYMNTS

SEPTEMBER 9, 2020

It soon will be time for eBay 's payments management system to learn to say "merci," "grazie" and "gracias.". The San Jose, California-based online retail giant said in a news release on Wednesday (Sept. 9) that in the first quarter of 2021, it will begin offering payments management in France, Italy and Spain.

Management 199

Management San Jose Payments California 199

PYMNTS

DECEMBER 27, 2020

Holiday sales rose this year compared to last but failed to meet many analysts’ expectations and were especially disappointing for brick-and-mortar operators, according to a variety of data sources. The National Retail Federation had forecast an increase for the season, year over year, of between 3.6 percent from Nov. percent and 5.2

Retail 184

Retail US Data Analytics 184

PYMNTS

MARCH 31, 2020

High-level market intelligence about the $18 billion expected to be invested over the next three years is a major focus of the March 2020 Automated Retail Tracker™ from PYMNTS , which serves as a bimonthly breakdown of developments in this rapidly growing business sector. Amazon Go’ Cashless. UR Making Me Laugh.

Retail 140

Retail Texas Illinois Seattle 140

PYMNTS

MAY 4, 2020

He will be tasked with developing strategy, direction and comprehensive success of Mastercard’s operations across 53 countries in Europe. Mastercard’s European businesses cater to more than 950 million people via business partnerships with retailers, financial institutions (FIs) and other companies.

Operations 141

Operations Regulation Regional Retail 141

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The CBI says retail sales volumes will fall sharply to April, with retailers more pessimistic than at any time since April 2009.

Retail 141

Retail Survey Branding Online 141

PYMNTS

JANUARY 19, 2021

In today’s top retail news, Bed Bath & Beyond said it has finished its sale of Cost Plus World Market (CPWM) to a private equity firm, while Starbucks will help Washington state with the distribution of coronavirus vaccines. announced that it has completed its sale of Cost Plus World Market (CPWM) to Kingswood Capital Management.

Washington 141

Washington Retail Marketing Operations 141

PYMNTS

FEBRUARY 7, 2020

The rise of eCommerce has been an inexorable one, and the retail landscape has shifted for retailers. The body count, so to speak, continues to rise – and begins anew, in a way, with the dawn of 2020. The news seems a bit of catchup, coming off a year that saw nearly 10,000 retailers close across the U.S. billion in 2019.

Retail 143

Retail New York Analytics Apple 143

PYMNTS

DECEMBER 24, 2020

market for initial public offerings (IPOs) had a banner year in 2020 despite the pandemic — or perhaps because of it. billion during 2020’s first nine months. percent during 2020’s first nine months to $1.75 billion — not bad, but far below what other major online retailers are seeing. BigCommerce ($1.6

US 230

US Company Report Payments 230

PYMNTS

FEBRUARY 4, 2020

banks are expected to tighten standards for 2020 business loans, Wordline is buying rival payments firm Ingenico, and Alphabet released fourth quarter earnings on Monday. Tougher Criteria For 2020 Business Loans As Performance Wanes. billion, is expected to be finalized by the third quarter of 2020. In today’s top news, U.S.

Payments 130

Payments Lending Maine Retail 130

PYMNTS

MAY 8, 2020

The funds will be managed by Ron Bloom, managing partner and vice chairman of Brookfield’s private equity arm, who said the focus would be on helping small businesses get back on their feet. “We Brookfield has been moving in on mall-centric retail for some time, acquiring all of the stake for U.S.

Las Vegas 141

Las Vegas Retail Illinois Groups 141

PYMNTS

APRIL 10, 2019

Fifteen percent of in-store, point-of-sale (POS) transactions are expected to be made through contactless payments by 2020, according to the latest PYMNTS mPOS Tracker. While the pharmacy retailer had slowly brought the functionality to its brick-and-mortar stores, the rollout was subsequently publicized. Businesses pay 2.75

Retail 259

Retail Payments Mobile Apple 259

PYMNTS

AUGUST 13, 2019

India’s One Nation One Card will be test-piloted with Mumbai bus operator BEST in November, NFCWorld reported on Tuesday (Aug. Cardholders will also have the option to pay for parking, tolls or retail purchases. Based on the National Common Mobility Card (NCMC), the new card is a contactless debit, credit or prepaid card.

National 128

National Operations Cards Metro 128

PYMNTS

JULY 9, 2019

Those three words strike at the heart of identity, and mean so very much when it comes to the efficient operation of the global digital economy and its continuing growth, whether via retail, payments, financial services, healthcare or other areas. ID Data Points. Everything is moving toward digital.”.

Security 191

Security Online Fraud Samsung 191

PYMNTS

DECEMBER 14, 2020

In today’s top retail news, Bed Bath & Beyond Inc. has entered into a definitive deal to sell Cost Plus World Market to Kingswood Capital Management, while Authentic Brands is reportedly in discussions with Arcadia Group and Debenhams. It is expected that the business will keep operating as a stand-alone brand.

Branding 131

Branding Groups Retail New York 131

PYMNTS

JANUARY 12, 2021

Verizon , Verizon’s Skyward unit and UPS Flight Forward are teaming up to provide drone delivery for retail products using Verizon’s 4G LTE and 5G networks. We will need the ability to manage and support multiple drones, flying simultaneously, dispatched from a centralized location, operating in a secure and safe environment. “We

Retail 179

Retail Florida Technology Company 179

PYMNTS

JANUARY 24, 2020

Designed for the field services industry, Skynamo ’s offering connects businesses to a sales app and management solution while enabling sales representatives to reduce their reliance on paper. The firm, based in South Africa, said it will use the funding to scale operations across Southern Africa, the U.S. Flutterwave.

Fintech 198

Fintech Capital San Francisco Georgia 198

Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 21, 2020

21) that Acima founder Aaron Allred and his team have created a leading virtual LTO solution for retailers and consumers. “We We all share a common vision to expand the virtual LTO offering across a broader set of retail partners and to meet the needs of more customers through an integrated omnichannel strategy. billion in 2020.

Utah 263

Utah Retail Taxes US 263

PYMNTS

JANUARY 10, 2020

Big-box retail is getting a refresh for 2020, at least in some parts. The big-box membership retail store saw its sales continuously rise throughout the holiday season, according to a report by The Wall Street Journal. Big-box retail sometimes works hand-in-hand with eCommerce, and other times it blazes its own path.

Retail 130

Retail Innovation New Hampshire Online 130

FICO

JANUARY 7, 2021

Here are the 5 most popular 2020 posts on decision management. #1. Recovery is where we still are now, in mid-2020. That efficiency, especially in retail and transportation, will become a strategic asset that will define the industry, potentially for a generation. How Do You Improve Supply Chain Resiliency?

Management 52

Management Analytics Strategy Data 52

PYMNTS

JULY 30, 2019

One of the biggest retail stories as we head into 2020 is how India is a battlefield of digital commerce, along with a hotbed of retail innovation. The eCommerce retailer is said to be working with Catamaran and has started hiring workers for the operation per unnamed sources, Reuters reported. Amazon’s Moves.

Retail 108

Retail social media eBook Report 108

PYMNTS

DECEMBER 28, 2020

In Los Angeles, a widespread glut of shipments has slowed down operations at the nation's busiest container port complex, the Port of Los Angeles , according to CNBC. UPS imposed shipping restrictions on some large retailers, which complicated the dealings with rising demand from companies like Newegg, Nike, Gap, L.L. Bean and others.

Los Angeles 206

Los Angeles Policies National Retail 206

PYMNTS

OCTOBER 23, 2019

French retailer Casino announced that it has raised €1.5 In addition, the company has plans to make a tender offer to buy back its bonds that mature in 2020, 2021 and 2022. billion at the end of 2020. billion at the end of 2020. billion ($1.67 billion USD) in bank loans so that it can refinance part of its existing debt.

Retail 100

Retail Groups Capital Operations 100

PYMNTS

JUNE 8, 2020

In February, sources said BinDawood was expected to go public by the end of the first quarter or the beginning of the second quarter of 2020. Founded in 1984, BinDawood operates 73 stores across Saudi Arabia with 10,000 employees. The company’s retail revenue exceeded $1 billion in 2019. a hospital operator that raised 2.63

Massachusetts 130

Massachusetts Capital Retail Operations 130

PYMNTS

AUGUST 14, 2020

The 560-store chain, located mainly in the southeast, showed a drop in total retail sales for the 13-week period ended Aug. 1, 2020 of $893.2 Total retail sales decreased approximately 35 percent for its second quarter. Operating expenses for the 13 weeks ended Aug. Operating expenses for the 13 weeks ended Aug.

Report 175

Report Arizona Exercises Florida 175

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

Banking Exchange

DECEMBER 16, 2020

The coronavirus pandemic has created turbulent conditions in ag lending in 2020 Risk Management Retail Banking Fair Lending Operational Risk Credit Risk Rate Risk Feature3 Feature Financial Trends Covid19 The Economy.

Risk Management 88

Risk Management Lending Trends Retail 88

Abrigo

OCTOBER 21, 2020

The greatest incline was represented in both the lodging and retail sectors , with lodging increasing to nearly 20% of the universe in grace period, and retail going up to just above 10%. This scenario used around 50% price declines on lodging, around 30% on retail, and around 25% office and multifamily. Credit Risk Management.

Marketing 312

Marketing Lending Risk Management Retail 312

PYMNTS

NOVEMBER 15, 2019

Data service provider Bossa Nova announced it has developed a new artificial intelligence (AI) and automated solution for inventory data management, according to reports. The solution’s smart 2D and 3D camera system, along with an industry-leading AI stack, aims to deliver reliable and accurate data to retailers.

Retail 101

Retail Operations Data Customer Experience 101

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

MAY 19, 2020

CEO Michelle Gass said in a Tuesday (May 19) first-quarter earnings call with analysts that the retailer amplified its digital marketing efforts and revised its online site content. The retail executive said home was the most formidable category, with digital sales rocketing over 50 percent for the quarter. billion and $1.75.

Retail 235

Retail National Report Capital 235

PYMNTS

MARCH 8, 2019

Retailers are bringing omnichannel experiences to consumers by bridging the worlds of online and brick-and-mortar commerce through offerings such as buy-online-pickup-in-store (BOPIS). Following that trend, Fast fashion apparel retailer rue21 recently announced it plans to bring the offering to more than 700 stores.

Retail 116

Retail Dallas United States Online 116

PYMNTS

JANUARY 18, 2021

Last week, Grab announced that its Grab Financial Group had raised $300 million in a Series A funding round led by Hanwha Asset Management and joined by K3 Ventures , GGV Capital , Arbor Ventures and Flourish Ventures. Founded in Malaysia in 2012, Grab is also known for its popular ridesharing and delivery services.

Fintech 198

Fintech US Groups Management 198

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

JANUARY 11, 2021

anticipates that eCommerce demand for the fiscal 2020 fourth quarter will jump 90 percent to 100 percent in contrast to the fiscal 2019 fourth quarter, according to a Monday (Jan. Moreover, the company noted that retail stores were affected by fewer operating hours in addition to restrictions on store capacity due to government orders. “We

Conference 159

Conference Taxes Retail Operations 159