PYMNTS

JUNE 26, 2020

The first half of 2020 has been rough on small businesses of all kinds, whether they had to close their doors due to public-health orders or had to relocate their staff to working from home virtually overnight. It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

DECEMBER 23, 2020

The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. And incumbent, for some, means any business that existed before March of 2020. Digital’s 2.0

Innovation 214

Innovation Mobile Capital Operations 214

FICO

FEBRUARY 9, 2021

It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. In 2020, 30% of loans were signed-up through this platform. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

MARCH 20, 2018

“Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

AUGUST 6, 2020

When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). We saw continued improvement in our results throughout the second quarter as markets reopened around the world.”.

Examples 108

Examples Digital Strategies Maine Innovation 108

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. In 2020, the ABA Bank Marketing conference was to be held on my home turf in Minneapolis.

Marketing 12

Marketing Conference Minneapolis Analytics 12

PYMNTS

DECEMBER 15, 2017

So, one might think it would be a no-brainer for luxury brands, which have such a legacy presence in the market, to be all over the latest storytelling modes, with exciting new ways to draw consumers into their rich and storied history. Mikhailov feels that these capabilities make Sephora’s mobile apps one of the best on the market.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

OCTOBER 11, 2019

He said Amazon’s roughly 40 percent market share of eCommerce isn’t nearly as impressive as it sounds given that most retailers’ efforts are omnichannel these days. with more promised by the end of this year and throughout 2020. and less than 1 percent globally. Big Play of the Week: Amazon Go ’s Coming Expansion .

Leadership 100

Leadership Apple Branding Retail 100

NCR

AUGUST 16, 2016

However, by 2020, this figure is expected to rise to almost 21 billion. In the last decade, changing consumer demands have required financial institutions, like many industries, to invest in and develop digital strategies and embrace innovation. ’ An overhaul of customer service. What about quirkier uses?

social media 40

social media Examples Strategy Digital Banking 40

Perficient

FEBRUARY 25, 2021

For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. 2021 promises much of the same, with both setbacks and successes in store.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the.

Report 40

Report Digital Banking Fraud Mobile 40

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. You already have a CRM, a Marketing Automation platform, or Call Center software.

Customer Experience 129

Customer Experience Branding Tools Strategy 129