2020 Customer Experience Technology User Experience 
FICO
JUNE 27, 2022
Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3
Perficient
OCTOBER 26, 2020
Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology. Market Presence. Learn More.
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Gonzobanker
JANUARY 17, 2020
Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. We are entering the “tech decade” in banking.
Perficient
SEPTEMBER 15, 2020
Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,
ZootBlog
OCTOBER 11, 2016
This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
PYMNTS
JULY 1, 2020
“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.
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