Remove 2020 Remove Customer Experience Remove Digital Strategies Remove Technology
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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow

Perficient

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

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JPMorgan revamps digital strategy team after three leaders exit

Bank Innovation

is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives. JPMorgan Chase & Co.

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There is No Secret Sauce: Put Financial Services Customers First and You Will Grow

Perficient

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

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2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript

Perficient

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. I am the Chief Digital Strategist for Perficient. It goes back to something we talk a lot about with digital strategy.

Marketing 294
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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Quibi launched in April 2020, just as the pandemic was upending public life. Score one for Quibi.)

US 294
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Two Executive Views of Digital Transformation, and Why They Both Matter

Gonzobanker

Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. Non-interest income, in total, was flat in 2020. These execs have a very, very large voice in planning.

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Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics

PYMNTS

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139