Innovation Is Key to Credit Union Survival
PYMNTS
MARCH 17, 2020
The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 percent between 2018 and 2019.”.
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