PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. The post FICO Decisions Awards 2018 Now Open appeared first on FICO. Nominations are due November 14, and winners will be announced in December.

Analytics 40

Analytics Conference Compliance Innovation 40

FICO

NOVEMBER 14, 2017

UBS Card Center, which processes roughly 25% of the credit cards in Switzerland, has cut the amount of fraud write-offs per compromised card, stopped more fraudulent transactions and reduced false-positive rates using the FICO ® Falcon ® Platform. For its achievements, UBS Card Center has won the 2017 FICO Decisions Award for Fraud Control.

Fraud 58

Fraud Cards Analytics Customer Experience 58

PYMNTS

SEPTEMBER 6, 2019

The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. The need for newer, stringent authentication comes as call centers — especially those for banks and other financial services — are getting hit with increasingly sophisticated fraud.

Fraud 122

Fraud Technology Security Tools 122

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. We’ll discuss the right platforms to handle payment volumes, putting APIs in place and preventing fraud in payments and more. Tuesday, October 23, 2018.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

social media 116

social media Fraud Tools Knowledge Base 116

FICO

JANUARY 23, 2019

FICO recently hosted 60 banking fraud professionals from 33 organizations and 8 countries at its Asia Pacific Fraud Forum. Attendees were keenly interested in how artificial intelligence and machine learning continues to be a key technology in the fight against fraud and financial crime. Banking Fraud - The Need for Speed.

Fraud 40

Fraud Analytics Compliance Data 40

PYMNTS

MAY 19, 2019

Wong was in charge from 2007 until 2018. At the same time, the credit unions are on the hook to not only provide for customer experience but also security. The move comes after its ex-Chief Executive Officer Kam Wong pleaded guilty to embezzling funds, reported Reuters.

New York 181

New York Security Customer Experience Innovation 181

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. Investigators were looking into fraud at Tether; crypto exchanges were being preyed on by hackers. This reversal of priorities has been growing throughout 2018.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JULY 5, 2019

That reminder sets up a story recently told via a PYMNTS podcast discussion with Yinglian Xie, CEO and co-founder at DataVisor , a company that uses artificial intelligence (AI) to defend against online fraud and other such digital attacks. Fraud Increases. trillion in 2018. Digital Evolution.

social media 131

social media Fraud System Data 131

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. While commercial real-time payments became available in the U.S. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

MAY 29, 2019

million in China in 2018 — and it is only set to grow further. Music-related subscriptions are projected to account for a significant portion of that growth, with Chinese players like NetEase and TME jockeying to gain customers through upcoming features and subscription paywalls. About The Tracker.

Apple 179

Apple America Retail Industry 179

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. Fraud, Security Issues Cause Firms To Cling To Checks. customers are somewhat more data-shy than U.S.

Security 130

Security Innovation Data Payments 130

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Anna Milne, editor at Finextra.

New York City 51

New York City Management Innovation New York 51

FICO

FEBRUARY 17, 2023

Innovation Born of Necessity Recently, my digital wallet visions were tested by my rusty golf skills. Learn how FICO lets you use omnichannel communications to connect with customers across the financial lifecycle, and create delightful customer experiences wherever customers engage. TJ holds a B.S.

South Carolina 52

South Carolina Fraud Management Payments 52

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. Fraud prevention tools.

Online 98

Online Company Retail Payments 98

FICO

AUGUST 1, 2018

I recently caught an excellent session at FICO World 2018 featuring Worldpay’s rapid DM transformation. The reduction of onboarding timelines from days to minutes is only the start of the benefits, those additional benefits including: Increased accuracy in detecting merchant fraud and default. Reduced portfolio risk and lower costs.

Management 58

Management DC Examples Customer Experience 58

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. Jeremy Light, leader of Accenture’s payments practice in Europe, said open banking will give retailers the opportunity to boost their customer experience through more flexible payment initiation and faster refunds.

Retail 69

Retail Marketing Regulation Trends 69

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

FICO

APRIL 19, 2018

FICO WORLD 2018, MIAMI, Florida. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data. FICO ® World 2018 runs through April 19 in Miami Beach, Florida. video width="1280" height="720" mp4="[link].

Miami 40

Miami Analytics Florida Management 40

PYMNTS

MARCH 8, 2019

PSD2 launched in January 2018 and has been active in the European Union for a little over a year now, meaning that banks, merchants and customers are becoming used to it and its accompanying data privacy law, GDPR. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

Lending 135

Lending Data Security Regulation 135

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change. 13% of U.S.

Survey 73

Survey US eBook Online 73

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. I’m here at the Santa Clara Convention Center covering the demos.

Security 40

Security Samsung Strategy San Jose 40

FICO

JANUARY 9, 2019

As advanced analytics permeated nearly every industry in 2018, FICO’s thought leaders continued to push it into new areas. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

PYMNTS

AUGUST 12, 2019

Simply put, that means consumers’ retail experiences tend to inform their expectations for financial services, said Jim Johnson, executive vice president of FI payments and wealth for FIS , in a new PYMNTS interview with Karen Webster. Empowering that insight just enriches the consumer experience,” Johnson said. Recent Progress.

Payments 188

Payments Fintech US Innovation 188

PYMNTS

OCTOBER 29, 2019

Credit unions (CUs) are a worldwide phenomenon, with the World Council of Credit Unions’ newly-released 2018 Statistical Report finding that 85,400 CUs exist in 118 countries, serving more than 272.2 Deep Dive: CUs Work To Bridge The AI Innovation Gap. million members.

Data 103

Data Maine Analytics Case Study 103

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. Chang’s rolled out its mobile ordering app in August 2018, but its rewards program has been in place since July 2015.

Security 140

Security Mobile Chicago Trends 140

Insights on Business

NOVEMBER 26, 2018

Financial institutions globally are awakening to the fact that regulatory technology will drive the next wave of innovation in their approaches to understanding and stopping financial crimes. Date: Tuesday, November 27, 2018. From attempted money laundering, to account takeover, to insider trading, institutions are paying attention.

Compliance 123

Compliance Customer Experience Strategy Groups 123

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

CB Insights

AUGUST 23, 2018

Chase prioritizes hiring technical talent to lead innovation. Chase prioritizes hiring technical talent to lead innovation. One big driver behind JPM’s growth in digital customers is its consistent focus on technical hiring. Starbucks is another powerful partner, due to its brand loyalty and innovation in digital payments.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

OCTOBER 9, 2017

“One brand, one customer experience.”. Those moves include the rollout of Walmart Pay, the membership-free offers of two-day shipping, curbside pick-up for grocery orders and mobile money services, Eckertnoted – all of which are premised on making customers experiences faster and friction-free.

Mobile 106

Mobile Customer Experience Retail Online 106

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

FEBRUARY 8, 2018

For years, incumbents in the luxury industry have shunned tech innovation, refusing to even sell products online. E-Commerce: 2018 Trends and Beyond. upgrading the In-store experience. First Name. Get the Briefing. While Cypheme ($1.3M

Trends 50

Trends Industry Branding Online 50