PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. company-operated transactions, the company said in its financial report. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

APRIL 16, 2019

Among the latest dim figures about brick and mortar (or, if you prefer, the latest bright news for eCommerce operators)? merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018. Customer Experiences.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse.

Online 196

Online Customer Experience Report Technology 196

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

FEBRUARY 18, 2019

The digital payment method, which is a payment affiliate of Alibaba, had more than 700 million annual active users in 2018 (an increase of 200 million year on year at the time). Apparel brand GUESS?, for instance, partnered with Alipay to bring the payment option into select locations across its brands last year. , Inc. ,

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

JANUARY 25, 2019

Investors were eager to see if the brand’s efforts to streamline its special offerings, and efforts for holiday 2018, had brewed up a merrier picture. As of the end of 2018, 12 percent of Starbucks’ total sales came in through its mobile ordering features, according to the latest edition of the PYMNTS Mobile Order-Ahead Tracker.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

MARCH 8, 2018

7) that it plans to shutter another 60 stores by the end of 2018. We continue to improve the customer experience with ongoing investments in loyalty programs, stores, direct-to-consumer and omnichannel capabilities,” Abercrombie & Fitch CEO Fran Horowitz said in an announcement. “A

Retail 100

Retail Marketing Strategies Customer Experience Groups 100

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. . Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

JANUARY 9, 2019

He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”. Consider the fact, as First Billing noted on its site, that more than 50 percent of calls to its customers are to inquire about bills.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

OCTOBER 4, 2019

Digital self-service kiosks and delivery options could help restaurants provide the seamless ordering experiences customers expect from their favorite brands. Deliver for Home-Based Customers. The company also partnered with Grubhub to smooth its remote customers’ ordering experiences.

Strategy 132

Strategy Cards Branding Customer Experience 132

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. Merchants pay payment processing fees and banks pay for permission to issue cards stamped with providers’ brands, but the network over which payments are ultimately sent lies with individual merchants. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS.

Innovation 150

Innovation Retail eBook Branding 150

Abrigo

OCTOBER 22, 2019

While the focus on small to mid-size merchants may seem counterintuitive, it is carefully designed to “fly under the radar” of larger and better-resourced merchants as well as financial institutions and card brands that monitor larger merchants. October 2018. Minimum 5 orders / day. Excluding former Soviet Union countries.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

AUGUST 21, 2019

According to a joint release from the firms, customers can then order their ingredient list for pick-up at more than 2,500 Walmart locations nationwide, or possible have them delivered if they live near one of the more than 1,100 stores that have enabled that services. Target Looks To Gather New Customers With New Grocery Goods .

Report 170

Report Kentucky New York Branding 170

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Walmart’s Jet.com operation, meanwhile, keeps growing. billion.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

SEPTEMBER 19, 2017

The nation’s largest specialty toy store faces $400 million in debt payment due in 2018, which was onerous enough that the company hired Kirkland & Ellis, a law firm that specializes in corporate restructurings, in June. The debt load came care of a 2005 $7.5 bankruptcy will be sought in parallel to a Canadian equivalent.

US 103

US Retail Customer Experience National 103

PYMNTS

FEBRUARY 16, 2018

To help gain exposure and customer insights, Warby Parker is expanding its brick-and-mortar portfolio. by the end of 2018, CNBC reported. The company has also experimented with pop-up stores, mobile stores and other mediums. “As Many digital brands have been expanding into the brick-and-mortar space to boost online sales.

New York 101

New York Retail Online Meeting 101

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

PYMNTS

JUNE 21, 2019

percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Finding Friendly Ground With FinTech Firms.

Fintech 163

Fintech Fraud Data ATM 163

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. By the end of that year, approximately 200 automated shops had opened – but, according to a new report , many of these unstaffed stores have been closing since 2018.

San Francisco 128

San Francisco Retail Minnesota Regional 128

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

FEBRUARY 5, 2019

Its achievements earned EnterCard a 2018 FICO ® Decisions Award for Fraud Control. Safety for our customers is a key asset for EnterCard. We have improved our fraud program and the customer journey through real-time detection and resolution,” said Freddy Syversen, CEO of EnterCard Group.

Analytics 53

Analytics Fraud Groups Customer Experience 53

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers typically operate in a high-touch environment [that’s] designed to be as friction-free for the customer as possible,” Siddiqui said.

Fraud 109

Fraud Retail Security Online 109

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. Those taking on the role of retailer would operate on the frontline and build relationships with consumers, while outsourcing core regulated banking functions to wholesalers. Accenture provided some evidence to back up this trend in a recent study on open banking.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

DECEMBER 13, 2019

We see more of this going forward as our new bottom-up US package model assumes Amazon Logistics US packages grow at a 68 percent [compound annual growth rate from 2018 to 2022],” Morgan Stanley said. The cars will be able to hold up to 12 grocery bags at a time in two customer compartments designed to hold six apiece. “We

New York City 131

New York City New York Retail US 131

PYMNTS

JANUARY 7, 2019

The towers hold, retrieve and dispense online orders by scanning a barcode displayed on the customer’s smartphone screen. The towers were successful enough in pilot that Walmart expanded the program to an additional 500 stores in early 2018. Blue said BH’s experiences, so far, have suggested the opposite.

Retail 165

Retail Online Customer Experience National 165

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Date: September 2017.

Retail 78

Retail Branding Company Capital 78

Gonzobanker

DECEMBER 22, 2020

While institutions wax poetically about spinning up data architectures and leveraging robotics, Citizens CEO David Brager and Chief Operations Officer David Harvey have led the usage of transparent cross-sales data to drive the leading commercial relationship banking culture at CBB. OneAZ Credit Union into the fold. Nicely done!

Idaho 181

Idaho Community Industry Strategy 181

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150