Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Apparel brand GUESS?, for instance, partnered with Alipay to bring the payment option into select locations across its brands last year.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

DECEMBER 17, 2020

Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Other fraudsters are deploying phishing schemes to net their ill-gotten gains, either using the stolen data themselves or selling it online.

Fraud 255

Fraud Online Retail Examples 255

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. Largest independent purely online bank in the world. 09:34 am Cashoff. www.tinkoff.ru/eng

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. In the online arena, Macy’s reported that digital sales are up — Gennette noted by “double digits,” though he did not specify beyond that. 27 versus the $.14

Retail 109

Retail Customer Experience Mobile Report 109

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. Its virtual mall solution is called LazMall , which was launched in August 2018. It connects shoppers to more than 18,000 leading international and local brands. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. But they haven’t yet brought their full leverage online.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

MAY 23, 2019

What ends up being really, really important is offering a balanced approach, and making sure that those channels are integrated, so that if I start a process online or in person, I can change channels to finish it,” Chambers said. Consumers, he added, are accustomed to those experiences in the rest of their lives.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. UNTUCKit, for example, was once direct to consumer (D2C) and online only. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.

Customer Experience 167

Customer Experience Branding Retail Online 167

PYMNTS

APRIL 16, 2019

merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018. Online Rising. Well, it’s not really a surprise: online shopping. Customer Experiences. According to Coresight Research , U.S. Will It Work?

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. Online Grocery as a Moneymaker. Dividends of Patience and Vision.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors. The subscription can be cancelled anytime.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

FEBRUARY 24, 2020

24), Krispy Kreme is the latest brand to announce home delivery capabilities. The brand will send boxed coffee as well as doughnuts by the dozen. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. As reported by PYMNTS on Monday (Feb.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. The 2018 holiday shopping season has already started for people and organizations bent on fraud. Macy’s , for instance, recently said it will hire 80,000 temporary workers for the holiday season , and will add more employees to handle online orders.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. It’s like converting casual dining to fast food,” Dine Brands CEO Stephen Joyce told The Post.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JULY 18, 2018

Online, in stores and at the many multichannel spots in between, furniture shopping is one of those experiences that consumers greatly enjoy the fruits of, but not so much the process behind it. It was clear there was a big demand for a brand that could deliver a better sofa and customization experience.

Los Angeles 100

Los Angeles San Francisco Branding Austin 100

Accenture

MAY 22, 2019

For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences. 1 Accenture, “ Accenture Open Banking for Businesses Survey 2018 ”.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

NOVEMBER 27, 2019

percent in the United States in 2018 to $167 million per Technomic data. 1 on its list of the top 10 emerging restaurant brands of 2018.). restaurant market with its food platform by rethinking the customer experience and addressing the pain points people face when seeking nutritious, fast meals.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

OCTOBER 11, 2018

Creating a mobile experience. As more customers start to organize their daily lives online and with their smartphones, QSRs must also make a move toward the internet. Customers are expecting faster services, but they don’t want more speed to come at a higher cost. If we’re not there, we’re not in consideration,” she said.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

FEBRUARY 16, 2018

by the end of 2018, CNBC reported. The company has also experimented with pop-up stores, mobile stores and other mediums. “We We think the presentation by retail experts of ‘either [online] or [offline]’ is a false choice,” Warby Parker CEO Neil Blumenthal told CNBC. “It Warby Parker and Bonobos are not exactly unique.

New York 101

New York Retail Online Meeting 101

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. By the end of that year, approximately 200 automated shops had opened – but, according to a new report , many of these unstaffed stores have been closing since 2018.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

PYMNTS

SEPTEMBER 13, 2018

The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. But it was feared that those disruptions could hurt traffic for good, as the customers left for other grocery stores.

Louisville 100

Louisville Nashville Houston Customer Experience 100

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Target Looks To Gather New Customers With New Grocery Goods . Kroger And Walgreens’ Expanding Partnership .

Report 170

Report Kentucky New York Branding 170

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. Signs of Traction.

Branding 129

Branding Millennials Retail social media 129