PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. percent in the United States in 2018 to $167 million per Technomic data. percent in the United States in 2018 to $167 million per Technomic data. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

AUGUST 24, 2020

Speaking with PYMNTS recently, Chipotle Chief Restaurant Officer Scott Boatwright said the chain’s app and related digital experiences not only saved the day when on-premise dining was banned, but are also delivering an entirely new customer to the brand. “I

Branding 224

Branding Mobile Industry Customer Experience 224

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models. The birth of the virtual CFO.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

FEBRUARY 7, 2019

The company has grown rapidly, and in 2018 it bought Flight Club, a rare sneaker consignment outfit. Goat Group’s customers skew younger and are digitally knowledgeable, a demographic Foot Locker is trying to attract. . “We With Foot Locker’s investment, Goat Group has raised $197.6 million so far.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. At this time, it appears that the core function of chatbots is to help facilitate various customer service aspects throughout the consumer sales cycle.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

AUGUST 23, 2019

Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. The new location comes with a digital innovation, the Wayfair Home Bar, which helps customers visualize how Wayfair’s products fit into a room.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. It’s hardly alone in the digital 3.0

Online 196

Online Customer Experience Report Technology 196

PYMNTS

APRIL 3, 2019

Convenience stores (C-stores), overall, are in an innovation rut. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. When It Comes To C-Store Innovation, Size Matters.

Innovation 145

Innovation Retail Mobile Texas 145

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. 24), Krispy Kreme is the latest brand to announce home delivery capabilities. The brand will send boxed coffee as well as doughnuts by the dozen. As reported by PYMNTS on Monday (Feb. It plans to roll out nationwide delivery on Feb.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. It’s a way to connect with customers,” Mikhailov said.

Retail 129

Retail Branding Mobile Tools 129

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. According to The Wall Street Journal , the U.S. In fact, a survey from Microsoft Store of 1,300 U.S.

Conference 40

Conference Innovation Lending Customer Experience 40

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. . Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S.

Online 101

Online Fraud Branding social media 101

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

FEBRUARY 7, 2019

percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well. Niccol noted that the company opened the doors to 137 new restaurants in 2018 “with industry-leading returns.” The Road Ahead.

New York 139

New York System Company Innovation 139

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

OCTOBER 4, 2019

Digital self-service kiosks and delivery options could help restaurants provide the seamless ordering experiences customers expect from their favorite brands. Deliver for Home-Based Customers. The company also partnered with Grubhub to smooth its remote customers’ ordering experiences.

Strategy 132

Strategy Cards Branding Customer Experience 132

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. Banking.com (@bankingdotcom) March 19, 2018. In all of these cases, it took some time for the public at large to feel comfortable with the new concept and fully embrace it.

Technology 74

Technology Tools Survey ATM 74

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74

The Financial Brand

NOVEMBER 12, 2018

Innovation in Retail Banking Report 2018 found that financial players need to focus on changes in products, platforms and channel use. The post Platforms, Products And Channels Transforming Financial Services appeared first on The Financial Brand.

Branding 30

Branding Innovation Retail Report 30

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. By the end of that year, approximately 200 automated shops had opened – but, according to a new report , many of these unstaffed stores have been closing since 2018.

San Francisco 128

San Francisco Retail Minnesota Regional 128

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. In a survey focusing specifically on the retail industry, nearly 90 per cent of companies said that, by 2019, they would have the capability to engage directly with banks (via APIs ) to obtain customer data and initiate payments.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

DECEMBER 13, 2019

We see more of this going forward as our new bottom-up US package model assumes Amazon Logistics US packages grow at a 68 percent [compound annual growth rate from 2018 to 2022],” Morgan Stanley said. As a point of comparison, UPS is estimated to ship 4.7 billion and FedEx 3 billion. “We Alphabet also signed a lease earlier this year for 1.3

New York City 131

New York City New York Retail US 131

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Banana Republic , by comparison, was up 1 percent year over year, while growth at its namesake Gap brand remained flat. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

MARCH 8, 2019

Amazon will “provide a more comprehensive customer experience and broader selection” within their own established book and convenience store locations, the spokeswoman said. “We According to recent online sales measures, Amazon managed over $1 billion in pet food sales in 2018, a 20 percent year-on-year increase from 2017.

Las Vegas 108

Las Vegas Retail Study United States 108