PYMNTS

OCTOBER 28, 2019

The payments industry has been riding the wave of shifting consumer habits and demands, placing the end-user experience at the forefront of new products, services and infrastructure. Sinha pointed to the iPhone as a piece of technology demonstrating the need to anticipate customer needs. The Best Experience Is No Experience.

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User Experience Payments Industry Innovation 101

PYMNTS

JUNE 18, 2018

However, for banks and credit unions still trying to do more to meet the demands of customers in this digital world (and as those customers continue to become more demanding), service can never slip. In addition, FIs are understanding the value of enabling customers to turn debit cards off and on.

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PYMNTS

OCTOBER 21, 2016

Likar began: “First, there is probably going to be some form of identity verification,” referring to processes typically known as Know Your Customer (KYC). According to Likar, the second point of friction comes when an on-demand worker is asked to submit their banking information during enrollment.

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PYMNTS

NOVEMBER 19, 2019

In the latest Treasurer’s Need to Know series, Mark McNulty, who serves as managing director, head of clearing and FI payments at Citi , told Karen Webster that security must always be top of mind. As funds move across banks, from accounts to account, they can be hard to track. As he told Webster, a balancing act materializes.

Fraud 101

Fraud Security System Payments 101

Cisco

AUGUST 17, 2020

As you read last week in a blog by Al Slamecka , Cisco recently introduced Connected Experiences, which is designed to simplify the deployment and management of cross-domain solutions. Cisco’s Connected Experiences solutions combines our broad portfolio of products with infrastructure to connect employees and customers simply and quickly.

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PYMNTS

OCTOBER 30, 2018

In the melding of tech and banking services, the goal is an ambitious one: to create a private banker in digital form — a chatting, knowledgeable persona that interacts with the consumer, using twin high-tech engines of machine learning (ML) and artificial intelligence (AI). Easier said than done. Context In Context.

Technology 161

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FICO

MAY 28, 2021

In 12 of the 14 countries surveyed the 18-24-year old’s were the age group least likely to say they wanted to use apps or websites to open bank accounts. In our FICO Identity Matters podcast I discuss it with Young Money Blog’s Iona Bain and our Identity and Authentication Expert James Roche. Why could this be? in Brazil to 18.8%

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PYMNTS

SEPTEMBER 21, 2016

Same Day ACH will create a new option for faster payments for all the banks and credit unions across the U.S. For example, Same Day ACH will move money between all bank accounts in the U.S. Take merchant acquirers who wish to expedite the posting of funds on the same day to a merchant’s bank account. Where The Blockchain Fits.

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PYMNTS

SEPTEMBER 2, 2016

As we learned in last week’s installment of the Countdown to Same Day ACH podcast series, the first phase of the Same Day ACH initiative launches on Sept. The importance is shedding light on the value-add of the experience once faster payments are involved. And we’re not just talking about speeding them up.

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South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Instead of automation, banks can now have intelligent automation. Every bank needs to raise deposits.

social media 195

social media Data Marketing Technology 195

Lex Sokolin

DECEMBER 31, 2020

We did a podcast with Anne Boden of Starling on their number ( $4B of deposits and 1.8MM customers ), as well as one on Tinkoff ( 8 million customers, even more profitable ). Check out our fantastic podcast with Paul Rowady of Alphacution?—? Google has come to Banking. And Monzo raised a round. No more Ant IPO.

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Lex Sokolin

DECEMBER 31, 2020

We did a podcast with Anne Boden of Starling on their number ( $4B of deposits and 1.8MM customers ), as well as one on Tinkoff ( 8 million customers, even more profitable ). Check out our fantastic podcast with Paul Rowady of Alphacution?—? Google has come to Banking. And Monzo raised a round. No more Ant IPO.

Fintech 52

Fintech Bitcoin blockchain Google 52

Lex Sokolin

SEPTEMBER 3, 2020

Morgan , as well as received an investment from the bank in the company. These gears of computational machine enable core banking, portfolio management, risk assessment, and underwriting in the guise of various companies. And products matter where their customers live, which is in attention platforms and other brand experiences.

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South State Correspondent

OCTOBER 4, 2023

You will also end up cannibalizing existing balances, training customers to be rate-sensitive, and training employees, and you will be forced to spend more to keep those customers from walking out the door. The approach is a mess, yet it is done every day in banking. Marketing is one of the largest value drivers in banking.

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Marketing Taxes Training Management 195

Tomorrow's Transactions

SEPTEMBER 22, 2014

Lisa wrote one of the best articles I’ve ever read on the topic (and I’ve read a lot because of Consult Hyperion’s work in emerging markets and my work with the Bill & Melinda Gates Foundation’s Financial Services for the Poor programme) and was kind enough to let me record one of the most interesting podcasts I ever recorded.

US 56

US Cards Retail Fraud 56

Tomorrow's Transactions

AUGUST 1, 2016

If not, you can listen to me talking to David Yates, the CEO of VocaLink, about it on the latest podcast in our Tomorrow’s Transactions series, either via iTunes or directly via our web site. From Mastercard Talks VocaLink Acquisition | PYMNTS.com.

Cards 30

Cards Mobile Payments ATM 30

PYMNTS

MAY 22, 2019

There is at least one common goal that pretty much every player in financial services and payments can rally around: “The common thread is faster payments,” Kohli told Webster in the second part of a three-part Citi-PYMNTS podcast interview series. What they don’t have is access to banking systems around the world,” he said.

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PYMNTS

DECEMBER 14, 2018

It is an appropriate way to describe the nirvana of the commerce experience, one in which consumers and merchants make sales without friction, and remove fraud and risk without introducing friction at checkout. It’s a focus that WePay Founder Rich Aberman noted — in the latest episode of the Unscripted podcast series — is much too narrow.

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social media Retail Data Comparison 132

PYMNTS

NOVEMBER 30, 2018

It is also, according to WePay Co-Founder Rich Aberman and WePay VP of Product Risk, Compliance and Experience John Canfield , one of the most difficult topics to really get a handle on. There is a lot more technical sophistication behind the risks merchant services providers are facing today than they have in the past,” Aberman said.

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Risk Management Management Payments Fraud 162

PYMNTS

OCTOBER 6, 2016

When it comes to creating a seamless experience for cross-border transactions, especially for Global Citizens who are sending large amounts of money infrequently to institutions all over the world, it can be hard to know where to start. There’s really no monolithic solution that works for all sides of the global payments experience.

Payments 184

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PYMNTS

SEPTEMBER 8, 2016

In the latest episode of Flywire ’s podcast series on Global Citizens and what it takes to meet their cross-border payments needs, we dig into what has to be in place on the receiving end to make those murky waters clear. Times thousands of payments a day that find their way into the institution’s bank account.

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PYMNTS

DECEMBER 27, 2019

That kind of rapid “up-and-to-the-right growth pattern,” Ingo Money CEO Drew Edwards told Karen Webster in the final edition of the “How To Instant” podcast series, is as gratifying as it is unsurprising. The only mystery there, he and Webster concurred, is the 10 percent of customers who are intentionally opting into paper checks.

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Payments Maine Innovation How To 131

Lex Sokolin

AUGUST 19, 2020

Did their B2C customer acquisition catalyze banking-as-a-service and push the incumbents to do more with existing systems? And finally, how well does the marketplace banking idea really compare with the Eastern super apps? Our initial take is in last week’s podcast and this week’s Sifted. But we can get sharper.

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PYMNTS

APRIL 6, 2016

In a recent conversation, Richard Steggall, Co-Founder and CEO of Urban FT , and MPD CEO Karen Webster got philosophical as they addressed how technology’s impact in the banking space has begun to mirror what it’s already done in retail — in effect, “democratizing” the playing field for services of all sizes and scope.

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Lex Sokolin

MARCH 31, 2021

like banks) confirm the identities of over 300 million customers around mobile payments and onboarding use-cases, generating $100 million in revenue. It is the gatekeeper of the banking community. link] One argument is that by offering more people access to various banking and financial services, opportunity increases.

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PYMNTS

NOVEMBER 20, 2018

With those phones, customers are completing an ever-increasing series of activities: communicating (of course), but also shopping, banking and paying. India’s Unique Experiment. Instead of having to stop and dip or swipe, the customer can quickly tap and be done with it. There are over 1.3

Mobile 188

Mobile Payments Cards Data 188

Gonzobanker

APRIL 24, 2019

His session was riddled with dozens of usable strategies, tactics and direct experiences. A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. “We We have to romance customers and stop trying to close on the first date.” Is it really?

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Lex Sokolin

OCTOBER 7, 2020

how can banks help regular people save for retirement? Fraud, trading, underwriting, client experience. It is with the same disinterest that banks looked at the Internet and the mobile phone. We find the CFTC going after BitMEX for operating an unregistered derivatives exchange through a series of shell companies.

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