Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

FEBRUARY 24, 2020

“As a leader in payments technology, Mastercard is to grow its workforce with notable investments in its artificial intelligence, cyber security, blockchain, user experience teams, and more. Mastercard first opened Ireland operations in 2008, with only 36 people on staff at the location.

Cyber Security 159

Cyber Security User Experience Technology blockchain 159

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. One excellent free tool is Google Trends used for the illustrations above.

Google 452

Google Examples Trends Tools 452

PYMNTS

JULY 16, 2019

For other companies, GDPR is the main concern as they move to expand operations within Europe. For more on PSD2 and GDPR, visit the Tracker’s News & Trends. The company will address these allegations in Austrian court. Why ING Is Taking A Platform Approach To PSD2 and Open Banking. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

DECEMBER 15, 2020

In a statement, Fabrick Deputy CEO Marco Casartelli said, "Instant Payments is an integral part of the trend towards a cashless society and it is an important space for us to operate in.". Nets and Fabrick provided the infrastructure for instant clearing and settlement, as well as white labeled mobile apps.

Innovation 236

Innovation Data America Payments 236

Bobsguide

JUNE 3, 2022

It is actually key in allowing financial institutions to deploy effective branch automation solutions and provide better customer experiences, enhance customer satisfaction, deliver functionalities faster and at lower cost, as the technology allows them to focus their energy on business functions.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MARCH 20, 2020

Users who clicked the links would see their computers infected with viruses. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section.

Industry 225

Industry Fraud social media Security 225

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. “The NFL stands to make $2.3 Digital Wallets.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JANUARY 26, 2021

For small- to medium-sized businesses ( SMBs ), the demand to drive cost savings and keep workers safe is just as high as any large organization, but the technologies available to them aren’t always up-to-par, says Monaker Chief Operating Officer Tim Sikora. The Rise Of Alternative Lodging.

Marketing 208

Marketing Management User Experience Tools 208

PYMNTS

MARCH 6, 2020

Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

JUNE 4, 2019

Highspot’s platform combines machine learning and intuitive user experience to connect sales and marketing in order to deliver personal, relevant customer conversations. Yet research shows that 65 percent of content produced by marketing for use by sales is never utilized.

Capital 108

Capital Security Seattle User Experience 108

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

MARCH 4, 2020

And in that evolution, DeLuca explained, software has moved from systems that simply kept records or initiated transactions toward systems that deliver an enhanced, more engaging experience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

SEPTEMBER 5, 2018

Alipay, the mobile and online payment platform operated by Ant Financial Services , announced on Wednesday (Sept. “Alipay is dedicated to enhancing user experience and creating value for small and micro businesses through technology. The company said that nearly 7.35 million people came to Japan from China, marking 15.4

User Experience 100

User Experience Trends US Payments 100

PYMNTS

JANUARY 22, 2020

Stock content provider Shutterstock made disbursement innovations to satisfy its more than 1 million contributors, noted Vice President of Content Operations Paul Brennan in a recent interview with PYMNTS. Content creation is symbiotic — creatives need online platforms to disseminate their work and platforms need artists to operate.

Mobile 130

Mobile Online Tools User Experience 130

Independent Banker

NOVEMBER 30, 2022

What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users. And now the trend is gaining traction in the U.S. By Colleen Morrison.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

JULY 30, 2019

While the company may be operating in a different market than the U.K., One of the biggest industry trends with global ramifications is open banking. Those opportunities are particularly impactful in an era of banking where customer service and end-user experiences are often the defining factor of whether a customer is loyal or not.

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Digital Demand.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JUNE 29, 2017

For an inside look, we talked with payment processing firm Anovia Payments’ President and CEO Kevin Jones, who shared his thoughts on ISOs and how they’re being the trend in the payments industry. The most notable trend for Anovia is the definition of the ISO,” Jones said.

Payments 143

Payments Retail Branding User Experience 143

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. See our fraud predictions for 2023 as TJ Joran calls out five trends he sees for the year.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JULY 10, 2018

Emailage , the online fraud prevention startup that uses email addresses to assess risk, is expanding its operations in the Canadian market. Startups are nimble and quick to react, and as they reach a critical mass, they see companies like Emailage as a crucial element to their experience. Emailage can serve various verticals.

Fraud 110

Fraud Fintech User Experience Strategy 110

PYMNTS

JUNE 9, 2017

When it comes to expanding operations internationally, making payments to sellers and vendors is often an uphill battle for cross-border marketplaces. Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. As Hughes noted, several broader trends mark the financial services landscape. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

PYMNTS

JANUARY 9, 2020

Those two retail trends have recently collided in Southeast Asia, where Carro, an automotive marketplace and financing provider, has reportedly bought Jualo, an online marketplace for used goods from some 300 product categories. Answering that challenge will be among the main goals of subscription commerce operators in 2020.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

JULY 13, 2018

consumers to paint a landscape picture of the retail trend. Contextual commerce, as its name implies, is about a holistic shopping experience — and that means keeping the user experience as simple and frictionless as possible. A deeper dive into what contextual commerce means might be useful. It’s UX 101,” Habibi said. “No

User Experience 100

User Experience UX social media Retail 100

PYMNTS

MARCH 25, 2019

New Orleans is the site of one of the most significant and ongoing backlashes against the sharing economy, a global trend that probably won’t kill off Airbnb and other major players, but could create more hassles and pressures for some companies struggling to make it in this big, crowded market.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135

PYMNTS

NOVEMBER 13, 2019

The benefits of taking a digital-first approach to banking go beyond offering an improved in-person banking experience. It is also crucial to improving back-office operations, and enabling bank employees to put the right products in front of the right customers. How AI-Powered Analysis Drives Digital Transformation.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

NOVEMBER 13, 2018

In a new PYMNTS interview, Ozgur Tohumcu, CEO of Tantalum , a provider of connected car technology, took Karen Webster on a long drive through this emerging ecosystem, and discussed what ongoing trends mean for the future. All you have to do in the whole user experience is to find parking through voice recognition,” he said.

Course 174

Course Software User Experience Technology 174

PYMNTS

JUNE 24, 2019

Machine learning and artificial intelligence are among the emerging technologies capable of boosting banking operations, including customer service and preventing fraud, as recent PYMNTS research has demonstrated. Low Latency. 5G will mean zero waiting time.”.

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

SEPTEMBER 25, 2019

Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. That’s not all. There is no Pan-African digital bank,” Hainy said. “So So that’s our starting point.”.

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

JUNE 30, 2016

Google’s commitment to connected tech was a major trend this month, as the digital giant continued to experiment with different integrated products and services. Here’s a sneak peek: .

Google 106

Google Samsung User Experience Industry 106

PYMNTS

JUNE 27, 2017

So we also added a new focus: applying document and artificial intelligence/machine learning to develop enterprise-class solutions for identity verification in digital channels that meet the market need for a great user experience, risk mitigation and regulatory compliance. PYMNTS: Where do you look for innovative ideas, and why?

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

MAY 24, 2016

The ubiquity of new technology has reset customer expectations, creating a new standard for speed of service and user experience. Thanks to Netflix, which was quick to adopt this new technology, customers expect an intuitive user interface and around-the-clock availability with zero tolerance for errors. contact-form-7].

Cyber Security 109

Cyber Security New Jersey User Experience Innovation 109