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I Can’t Connect to E-Tran – What Now?

Abrigo

New lenders must follow a two-stage process to set up access to E-Tran. This is a nightmare situation for any community banker whose mission is to help the customers and communities they serve.” Many bankers, however, are not even able to access E-Tran. E-Tran has been the subject of many frustrations.

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CRE risk management: Navigating hazards and opportunities

Abrigo

Recent headlines may lead bankers to believe that shunning commercial real estate lending is the safest path to limit or avoid credit risk, given stresses on CRE and regulatory concerns. They explained adopting a more nuanced approach during a recent Abrigo webinar for bankers. Critical capital Should CRE lending be off the table?

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. The customer experience is horrible for many bank processes. Informally Talk to Your Customer.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. The customer experience is horrible for many bank processes. Informally Talk to Your Customer.

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The fraud triangle: What it is and how to apply it to your customers

Abrigo

million consumers last year, and the most commonly reported types of fraud were imposter scams, online shopping scams, sweepstake/lottery scams, investment fraud such as pig-butchering scams , and business and job opportunity scams. "When the economy takes a turn, it boils down to fundamentals. The FTC received fraud reports from 2.4

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Member Benefits: Advocacy through digital channels

Independent Banker

Digital media gives community bankers a platform for advocacy, and ICBA’s Virtual Advocacy Primer details how you can put it to work. How can a community banker best connect with a member of Congress? Wait a week for a response and then follow up if necessary by phone, Facebook message and/or Twitter direct message.

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What Banks Still Don’t Know About Getting The SBA’s $350B To SMBs

PYMNTS

The application for those loans went online in less than 48 hours, he noted, a short five days after the legislation that enabled it was signed into law by the president. trillion CARES Act , a massive stimulus effort meant to keep citizens and businesses whole and afloat while the world rides out the outbreak.