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CBA releases survey results on consumer satisfaction with mobile and online banking innovation and scam prevention

CFPB Monitor

The Consumer Bankers Association has released the results of a national survey that looked at how consumers value banking services and innovation. The survey was conducted in February 2023 and included 1,197 adults across the U.S., representative by geography, age, gender, education level, and race.

Survey 78
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Survey: US Consumers Bargain Hunting, Not Hoarding Now

PYMNTS

When the coronavirus pandemic struck the nation two months ago, panicked customers stockpiled paper goods, shelf-stable foods and other essentials as states shut down. Sales of store brands, so-called private labels, which are priced lower than national brands, have surged during the pandemic. But that’s all changed.

Survey 131
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Survey: Half Of US Shoppers Prefer ‘Experience Gifts’ To Material Items

PYMNTS

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140
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Survey: Half Of US Shoppers Prefer ‘Experience Gifts’ To Material Items

PYMNTS

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131
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Today In Payments Around The World: Ant Eyes Credit Unit Overhaul; FCA Releases Pandemic Resiliency Survey Data

PYMNTS

China’s Ant Group is considering the formation of a new consumer loan division that would let it continue to provide loans across the nation while adhering to new Chinese banking rules. Ant Group was co-founded by Jack Ma, who also helped start the online commerce firm Alibaba.

Survey 172
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Survey: 46 Pct Of Americans Intend To Travel For December Holidays

PYMNTS

Almost half of Americans (46 percent) intend to travel for the December holidays amid the pandemic, according to press release from online automotive marketplace and solutions firm Cars.com. In separate pandemic travel news, a very infectious new coronavirus strain has led some nations to block U.K. travelers from entering.

Survey 155
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National Restaurant Association Framework Aims To Close Gap Between Restaurants And Aggregators

PYMNTS

Amid the commission caps, and amid the pandemic’s tailwind that has spurred a great digital shift toward food delivery through online channels – might eateries and aggregators be partnering to navigate a post-COVID future? The ability to order food online and the ability to pay for it digitally came in a close second and third, cited by 38.5

National 160