Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. Providers need to think about the entire patient care experience, not just the marketing-led version. And how can others in your organization benefit from those deepened understandings?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

AUGUST 8, 2018

As mobile commerce and apps become more sophisticated (cooler, perhaps), it can be easy to look down on the contribution of banks to this expanding digital ecosystem. Banks and [FinTech firms] have been looking for secure ways to bring the convenience and user experience that people love about apps into the world of financial services.

Mobile 102

Mobile Fintech Community Bank Security 102

PYMNTS

MAY 11, 2020

Mumbai-based Tata Capital , a division of Tata Group, is rolling out a mobile app to make it easier for its business loan customers to manage their accounts. The Tata Capital Commercial and SME Mobile App will enable our customers to manage their existing accounts through the convenience of their mobile phone.

Capital 141

Capital Mobile User Experience Groups 141

PYMNTS

APRIL 10, 2020

Intimidated by the scale and cost of a massive technological overhaul, large financial institutions (FIs) may approach their digital transformation (DX) journeys gradually, targeting various areas of operations to modernize one-by-one. “Banks are technology companies,” Rio Tinto recently told PYMNTS. Preparing For The Future.

Technology 360

Technology Company Operations Payments 360

PYMNTS

JANUARY 20, 2021

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. Instant payments are critical to fully delivering on that end user experience, she noted. The Road Ahead. have disappeared from public life.

Online 276

Online Payments User Experience Operations 276

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

FEBRUARY 28, 2019

They must also excel at securely handling payments and personal data, while recommending services at the right moment to enhance transactions along the way. Airbnb on Payments, User Friction and Security Challenges in a Global Market. Further east, Airbnb is taking off in South Korea, with a reported 2.9

Payments 183

Payments User Experience Training Case Study 183

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

JANUARY 27, 2020

N26, a mobile bank and a subsidiary of one of Europe’s fastest-growing financial startups, has announced that after five months of operation in the U.S., N26 said it has always been focused on creating an exceptional user experience. Also, users can get their pay up to two days earlier with direct deposit.”.

User Experience 141

User Experience ATM Mobile Branding 141

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Latency Advantages.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Banks need to expose more of their security aspects to consumers so they can seem them in action.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 16, 2017

TeleSign , the world’s first end-to-end communications platform as a service, announced new iOS capabilities for its mobile app verification service, App Verify. TeleSign’s Fraud Report found that 64 percent of companies prioritize smooth and simple user registration and account verification over cyber security needs.

Fraud 100

Fraud Cyber Security User Experience Security 100

PYMNTS

DECEMBER 29, 2020

Through the use of APIs, these agreements will help provide a seamless and secure data sharing experience for Citi customers who choose to share their financial data with third-party apps and services.". WEX Talks Bank Partnerships To Advance B2B Payments. Finantier Joins Y Combinator With Open Finance Model.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. Looking Ahead.

Data 151

Data Security Online User Experience 151

PYMNTS

NOVEMBER 23, 2020

Here again, the sense is that established banks and FIs are quickly losing their comfortable lead as businesses leap into payment innovations – from instant to mobile – to meet imminent needs. Even B2B payments now need to be delivered with a better user experience, and much work remains. It's the second-largest form of payment.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

AUGUST 8, 2019

7) said Karix Mobile is powering the integration with WhatsApp Business that enables AU Bank to open new Savings Bank Accounts directly from the messaging platform. The process involves a chat-like experience on WhatsApp to onboard new customers, with support for two-way conversations.

User Experience 100

User Experience Mobile Report Regulation 100

PYMNTS

JULY 30, 2019

They must satisfy two authentication hurdles (out of three on offer) — which can be something they know, such as a password; something they have, such as a mobile device; or something they are, which includes biometric identification. Roughly three quarters, or 74 percent, of issuers see SCA spurring a decline in user experience.

Survey 172

Survey User Experience Report Security 172

PYMNTS

DECEMBER 7, 2016

Global IT firm Unisys Corporation launched a new software application that enables organization to fight cybercrime with enterprise-wide, micro-segmentation security that can be deployed at the touch of a button. At Unisys, we call this securing your tomorrow,” Altabef added. Stealth(aware) meets these standards across the board.”

Security 100

Security Analytics User Experience Software 100

PYMNTS

JULY 3, 2020

The mantra ‘easy is the new loyalty’ defines what members want from their credit unions right now: user-friendly, convenient tools that are safe and secure,” Scott Young , head of innovation at PSCU, told PYMNTS. Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

SEPTEMBER 30, 2020

While budget restraints can make technological investments a challenge for public sector entities, there are drawbacks to relying on legacy infrastructure, from both capability and user experience perspectives. That’s also true when it comes to talent attraction and retention.

Resources 244

Resources User Experience Tools Technology 244

PYMNTS

JULY 2, 2020

New product and services innovation can help credit unions attract and retain members who appreciate the convenience of faster and more secure banking systems, and the moves will help retain existing members who value the time, investment and efforts credit unions put in. percent supported having their CUs innovate and 17.3 Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JULY 23, 2019

Making sure the person is authorized to use those credentials is critical to establishing trust — and it’s the sweet spot in which Boku operates. Boku, through Boku Identity, authenticates consumers using a device that is an intrinsic enabler of the trust: the mobile phone. Dynamic Vs. Static Authentication .

Data 101

Data Mobile Compliance Security 101

PYMNTS

JUNE 24, 2019

Financial institutions are constantly on the hunt for an edge when it comes to mobile banking and other innovations, and that’s playing out with new, emerging 5G mobile network technology. As that mobile technology gets closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity.

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

NOVEMBER 29, 2017

28), Waddle secured about $38 million in debt funding from an investment management firm, though the firm’s three founders declined to name the investor. Australia-based alternative small business (SMB) lender Waddle has reportedly received new debt financing. According to news in The Australian on Tuesday (Nov. million. “Our

Lending 100

Lending User Experience Analytics Analysis 100

Independent Banker

NOVEMBER 30, 2022

Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. WeChat, a Chinese mobile messaging app that offers voice, text and group messaging; payments; games and more, boasts 1.29 billion users. and its impact on data security.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

OCTOBER 28, 2019

The move came about a month after Fair, which functions via an app, secured a $500 million revolving credit facility led by Mizuho Bank. The moves comes amid other big changes in automotive — and the growth of the so-called sharing economy, which promises to further shift notions of ownership in this digital and mobile age.

San Francisco 101

San Francisco United States Capital User Experience 101

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. NY Labor Department Secures Payroll Card Win. For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

OCTOBER 28, 2019

The move comes about a month after Fair, which functions via an app, secured a $500 million revolving credit facility led by Mizuho Bank. The moves comes amid other big changes in automotive, and the growth of the so-called sharing economy, which promises to further shift notions of ownership in this digital and mobile age.

San Francisco 100

San Francisco United States Capital User Experience 100

PYMNTS

JULY 5, 2017

The complexity of mobile payments shows up when looking at the entities involved in the entire process, and where these entities will be operating. There is an element of perceived security and an element of actual security — both of which companies need to address before trust can blossom.

Innovation 121

Innovation Customer Experience Mobile Security 121

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. When convenience is valued, banks should provide security-rich services through digital channels.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 13, 2018

So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. Security of transactions, after all, stands as one of the top priorities of online shoppers. A deeper dive into what contextual commerce means might be useful. Many Moving Parts.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

DECEMBER 31, 2020

percent made purchases via mobile in the last 24 hours. This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs).

Data 277

Data Innovation Payments Millennials 277

PYMNTS

SEPTEMBER 27, 2019

This week, two massive deals landed with B2B payments innovators at Fundbox and Tipalti, but they were far from the only players to have secured new funding. BankiFi operates APIs to enable banking clients access to a range of business banking infrastructure to augment their own small business and corporate banking operations.

Payments 149

Payments Capital Taxes Lending 149

PYMNTS

JUNE 27, 2017

As mobile devices continue to be a pervasive force in the technology arena, so does the need for forward thinkers in the field. Those that are constantly developing new ways to integrate connected experiences into people’s lives will probably be at the forefront of the tech industry.

Innovation 145

Innovation System Mobile Trends 145

Gonzobanker

JANUARY 17, 2020

New regional banks will struggle with operational maturity and customer experience. While the whizzes in finance and credit can scale fast, the worlds of operations, information technology (IT) and digital cannot. Mobile adoption is maturing, but the mobile banking experience is still at ground zero.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Celent Banking

SEPTEMBER 10, 2014

Yesterday Apple announced entering the payments space with Apple Pay, a new way to pay in physical stores and mobile apps. As we predicted in March, Apple did NOT launch an open wallet available on all mobile devices, including those using Android and Windows operating systems. One view is that they won’t.

Apple 180

Apple Payments Mobile Cards 180