PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137

Retail Millennials New York City social media 137

PYMNTS

AUGUST 9, 2019

In an interview with PYMNTS, Tim Moran, senior vice president of product and marketing at Worldnet , told PYMNTS that the age of automated retail is dawning — but there is no one-size-fits-all approach. Moran said the overall trend toward automation is being driven by the consumer, and in particular, by millennial consumers.

Retail 181

Retail Analytics Millennials Online 181

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Millennials. Baby Boomers. was home to 81.3 was home to 81.3

Retail 147

Retail Millennials Study Trends 147

PYMNTS

MARCH 31, 2020

As recently as a few years ago, it was often difficult to get retailers to think seriously about unattended retail as an expansion or extension of their business. But a few years can make a big difference, USA Technologies ’ President and CEO Don Layden Jr. The Wider-Than-Expected Applications Of Unattended Retail .

Retail 175

Retail New Jersey Oregon Technology 175

PYMNTS

DECEMBER 6, 2019

Consumers — especially millennials and Generation Z — are looking for new commerce experiences during the 2019 holiday season. Retailers must accommodate financial flexibility, which is leading many to explore alternative solutions — such as Buy Now, Pay Later (BNPL) solutions. Around The Buy Now, Pay Later Worl d.

Millennials 219

Millennials Payments Retail Apple 219

PYMNTS

JUNE 24, 2019

Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. According to a new report , the retail chain, hoping to reduce checkout theft, is turning to cameras powered by AI, with deployments underway in some 1,000 stores.

Retail 184

Retail Innovation Examples Online 184

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

JUNE 23, 2017

Going Mobile to Win over Millennials. With millennials projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out. About the Tracker.

Millennials 160

Millennials Mobile Report Dallas 160

PYMNTS

JUNE 29, 2018

That bet could complicate, in a positive way, some of the general ideas out there about the preferences of millennial consumers. The integration of such tools is designed with those millennials in mind, part of the company’s effort to gain more revenue from a new generation of drivers.

Millennials 101

Millennials social media Branding Marketing 101

PYMNTS

NOVEMBER 5, 2018

Those promise to stand as two main traits of the 2018 holiday shopping season , and retailers that gain an edge and increase revenue during the all-important fourth quarter will likely have exploited such tactics during this period, at least according to new data that strives to paint a detailed picture of U.S. percent, reaching $124.1

Retail 179

Retail United States Millennials Study 179

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. Retailers need to seize the moment when shoppers return gifts. Preparing for returns is a best practice; leveraging returns intelligence to inform product development and new customer acquisition strategies is next-practice retail.”. Consumer Trends.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

NOVEMBER 15, 2019

28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season? The heaviest users are millennials, members of Generation X and bridge millennials. Retailer App Trends. percent, 51.3

Retail 128

Retail Mobile Millennials Tools 128

PYMNTS

NOVEMBER 15, 2019

28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season? The heaviest users are millennials, members of Generation X and bridge millennials. Retailer App Trends. percent, 51.3

Retail 124

Retail Mobile Millennials Tools 124

PYMNTS

MARCH 13, 2020

Recent data shows that while millennial and Generation Z consumer groups certainly consider themselves to be digital shoppers — nearly 86 percent of millennials consider that to be the case, according to one recent report — large percentages of them still head to physical stores on a regular basis to shop.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

JANUARY 18, 2017

While personalization can bring in customers, it turns out many retailers don’t venture into that personalization realm at all. According to a new study by Clearhead , more than 33 percent of the 144 North American eCommerce executives polled say they don’t employ personalization technology.

Retail 100

Retail Millennials Study Technology 100

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. This has become an irreversible trend,” he said. The Changing Retail Footprint. For example, in the U.K., percent.

Retail 138

Retail Data Operations Payments 138

PYMNTS

JANUARY 18, 2018

Sales of luxury goods in China are skyrocketing — up around 20 percent from 2016 — in its sharpest growth since 2011, as Chinese millennials seek products like handbags and cosmetics, Reuters reported. 2017 saw a global recovery of the luxury retail market due to their affinity for high-end brands.

Millennials 100

Millennials Branding Retail America 100

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

PYMNTS

APRIL 13, 2016

As both retailers and consumers continue to mature alongside the technology they both use to stay in touch with each other, it’s only to be expected that a good deal from each side figure out ways to optimize digital communications. According to a new study, millennial shoppers already have.

Millennials 100

Millennials Study Retail Analytics 100

Banking Exchange

MARCH 10, 2021

Most Americans will use digital banking after the Covid-19 pandemic, but younger generations still want face-to-face advice on their finances Retail Banking Financial Trends Feature Human Resources Technology Feature3 Covid19.

Digital Banking 88

Digital Banking Millennials Resources Trends 88

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. These stores are relying on restaurants, bars, guest speakers and self-service technology to draw in customers in lieu of sales signs and deep discounts.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

NOVEMBER 27, 2017

It’s time to shift gears when it comes to a commonly held perception about millennials and vehicle ownership. After years of believing millennials were disavowing the practice, recent studies indicate the millennial generation is kicking the tires on the concept of owning or leasing their own set of wheels after all.

Trends 120

Trends Mobile Millennials Payments 120

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JUNE 26, 2017

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

JUNE 14, 2018

Millennials are a force to be reckoned with, as they are made up of approximately 90 million individuals with significant spending power: By 2030, their aggregate annual income is projected to be more than $4 trillion. Attracting Millennials. Approximately 75 percent of Gravy’s users are millennials. Second Chances.

Millennials 118

Millennials Branding Mobile Apple 118

PYMNTS

NOVEMBER 5, 2019

But things are changing fast in this corner of retail. LISNR is one company involved with gas station, convenience store and general retail transactions. The company sells pay-by-sound technology that requires no point-of-sale (POS) upgrades. You can expect more change to come — big changes — in this part of the retail world.

Retail 101

Retail Millennials Mobile Training 101

PYMNTS

DECEMBER 26, 2018

It has been a busy year in the world of mobile commerce, particularly with retail apps. Below, PYMNTS rounds up the top trends of the year and sheds light on how retailers are tapping into mobile apps to make the shopping experience more convenient and less time consuming for shoppers. Apps As Mobile Ordering Tools.

Retail 136

Retail Mobile Miami Dallas 136

Perficient

JANUARY 12, 2021

We’ve typically seen that this lends itself to focus on areas such as ratings, reviews, and online price shopping, but trends are now showing there are other effective methods for online, as shoppers want to engage with products both at an experiential level and to ensure the best fit for their needs. So, is now the time for AR?

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

AUGUST 14, 2019

Youngsters tend to get all the credit when it comes to being a force that drives retail innovation, and that’s fair enough. New PYMNTS research about mobile commerce and how mobile technology informs the in-store purchasing experience provides fresh evidence for that view. Gig Trends. percent and 42.8 That’s not all.

Innovation 123

Innovation Retail Millennials Mobile 123

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Floravere Co-founder Denise Jin said in an announcement , “With our New York Flagship, we’ve created a retail experience that reflects how our bride actually shops: from IG to IRL.

Branding 123

Branding Retail New York New York City 123

PYMNTS

APRIL 18, 2019

The second time is the charm — that holds true for Neiman Marcus, and the hot retail trend the chain is tapping into (again). Retailers are increasingly turning their sights to resale commerce. The latest evidence for that came this earlier this week from the high-end retail chain. Resale Factors. Resale Subscription.

Retail 117

Retail Online Trends Course 117

PYMNTS

DECEMBER 8, 2016

Between the Instagram selfies, Twitter hashtags and Facebook posts, millennials seem to overshare. The more information that’s asked of them, the less likely it is that [millennials] will finish the application,” said Johnny Ayers, cofounder of Socure. “The It’s All About The Use Case . And they need customer data — at least some.

Millennials 100

Millennials Data social media Technology 100

PYMNTS

AUGUST 9, 2016

A new study by The NPD Group found that anything related to health and wellness ­­— like wearable technology , basketball gear, sweats and active bottoms (AKA exercise pants), running products, outdoor sports and toys, running gear, portable beverageware — were among the fastest-growing retail categories between Dec. 2014 and Dec.

Retail 100

Retail Study Millennials Exercises 100

PYMNTS

NOVEMBER 15, 2016

Technology is the new norm for restaurant customers worldwide — especially if those customers happen to live in Asia or the Middle East. This doesn’t mean that North American customers aren’t pining for mobile ordering options — especially the millennial market. In another restaurant technology survey of U.S. fall short.

Technology 100

Technology US San Francisco Survey 100

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MARCH 5, 2017

And cash’s popularity isn’t limited just to retail purchases. PayNearMe allows consumers to pay bills with cash by visiting local retail partners like Family Dollar or 7-Eleven. Kaplan said that the company looks to partner with retailers like these because they combine to offer more than 8,000 locations around the U.S.,

Technology 100

Technology San Francisco Analysis United States 100

PYMNTS

APRIL 9, 2019

Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth. Innovation Lab Growth.

Innovation 155

Innovation Millennials Dallas Retail 155