PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. An escalating dependence on technology has made search results and review services like Yelp primary guides for valuable user feedback — with 90 percent of consumers reporting in January that they researched reviews before selecting restaurants.

Operations 156

Operations social media Online Survey 156

PYMNTS

FEBRUARY 4, 2019

market, other research released recently showed the headwinds that small firms are facing from global competition and larger rivals, particularly when it comes to embracing digitization. “But as they grow, they are being stretched by operational issues and manual processes.”

Technology 130

Technology Analytics Survey Community 130

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

SEPTEMBER 19, 2018

The spectrum of corporate technological disruption is vast. Small businesses, while they may struggle to have the resources to invest in the tools they want, can be more agile and flexible to handle changing markets. Where does the middle market fit in this spectrum? ” Surveying 300 U.S. ” Surveying 300 U.S.

Capital 134

Capital Marketing Mobile Payments 134

PYMNTS

DECEMBER 15, 2017

A new survey from Citizens Bank explores how mid-market CFOs in the U.S. are anticipating new technologies and market trends for the year to come, with these professionals signaling interest in real-time and electronic payments. In an announcement Thursday (Dec. In an announcement Thursday (Dec. ”

Marketing 116

Marketing Payments Survey Taxes 116

PYMNTS

APRIL 29, 2020

As he told Webster, “in many mature markets, the responses of most of these institutions have been fast and consistent, with business continuity plans established under the supervision of regulators.”. He added that “some players who were already advanced in their technology journeys are able to use cloud resources to scale quickly.

Technology 142

Technology System Meeting Resources 142

PYMNTS

SEPTEMBER 5, 2019

Conversely, American Express and Mastercard ’s commercial card market dropped. It directly surveys more than 2,000 financial institutions to produce statistics about issuers, acquirers and technology providers. Visa ’s commercial card was 43.2 percent in 2018, up from 42.5 percent in 2017. American Express dropped to 29.4

Cards 188

Cards Report Marketing Payments 188

PYMNTS

MARCH 13, 2017

The average small business considers itself a “moderate” user of technology, according to the PYMNTS.com SMB Technology Adoption Index. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey. Only 13 percent say they’re willing to jump on the innovation bandwagon.

Financial Technology 127

Financial Technology Technology social media Taxes 127

South State Correspondent

SEPTEMBER 20, 2023

For starters, a customer may carry large balances but not generate franchise value if those balances are all in high-paying money market accounts or are highly volatile. The value driver in cash management is that it is usually some sort of operating account at the bank. As such, operating accounts have low-interest rate sensitivity.

Management 195

Management Survey Industry Community Bank 195

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

PYMNTS

AUGUST 4, 2017

Procure-to-pay company Zycus is stepping into the middle market. The company announced Thursday it is launching a source-to-pay program for mid-market companies and small, high-growth firms looking to improve their procurement functions. The program is called Zycus Genesys. ”

Marketing 128

Marketing Analysis Compliance Tools 128

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up. But today, EY found, financial institutions are looking up.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JUNE 15, 2018

After serving as the VP of technology at The Home Depot , Naveen Krishna is heading to Macy’s to become the retailer’s chief technology officer. Naveen’s track record in omnichannel retail makes him the perfect fit to lead the Macy’s technology organization at this critical time.”. The retailer’s website has 55.9

Technology 100

Technology Georgia Retail Leadership 100

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans.

How To 195

How To Lending Software Survey 195

PYMNTS

SEPTEMBER 15, 2020

With payment innovators looking to migrate B2B payments away from paper, a growing number of payment rails and technologies are helping to ease the pain of the shift. are increasingly linking into the real-time payments infrastructure of the RTP network, according to a new survey by The Clearing House.

blockchain 264

blockchain Payments Survey Technology 264

South State Correspondent

MARCH 14, 2024

In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground. Demographics shift, products change and technology drives channel preferences. Today’s R&D investments are tomorrow’s businesses.

Innovation 195

Innovation Strategy Capital Comparison 195

Abrigo

JANUARY 18, 2017

As anyone advising business owners knows, clients are often so busy with day-to-day operations and management that they find it tough to gain a big-picture view of certain financial aspects, such as cash flow. SCORE , a nonprofit association that helps small businesses in partnership with the U.S.

Technology 150

Technology Cards Software Payments 150

PYMNTS

JANUARY 17, 2020

In today’s top news, China’s economy grew by its slowest rate since 1990, Alphabet reached $1 trillion market value, and attempted check fraud spiked 43 percent. Alphabet Market Cap Hits $1T. Alphabet Market Cap Hits $1T. bank deposit accounts, according to a survey released by the American Bankers Association.

Marketing 130

Marketing Fraud Payments Apple 130

PYMNTS

MARCH 22, 2017

Freshbooks VP of Strategy Matthew Baker highlighted these findings in a chat with PYMNTS to weave through the research and sound off on some of the survey results that most caught his attention. It’s a large responsibility, but as Freshbooks’ survey found, many small business owners are learning how to operate with a trial-and-error mindset.

Survey 102

Survey Lending Resources Report 102

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. It was all on their timetable. Not anymore.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

Accenture

JULY 15, 2019

Guest bloggers Ben Lopez and Charlie Arthy examine the evolving role of the COO in post three of their series on achieving simplified, future-ready bank operations. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹

Customer Experience 150

Customer Experience Operations Survey Technology 150

Abrigo

MAY 24, 2016

Did you know that many of the daily maintenance and management activities in your firm can be handled more effectively with technology? And while the word “technology” itself sometimes sounds like a daunting challenge, good technologies are actually designed with the end user in mind -- and that means you, and not just the IT technician.

Technology 150

Technology social media Software Leadership 150

PYMNTS

OCTOBER 28, 2020

Digital payments are growing ever more widespread, with the global digital payments market increasing by more than 50 percent in the past three years to hit $4.7 These large investments by FIs in new technologies are mere drops in the bucket compared to FinTechs’ investments, however. trillion in 2020. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

JANUARY 22, 2019

The technology is proliferating financial markets, particularly for some of the world’s largest financial institutions in need of enhanced compliance solutions. More than three-quarters of accountants surveyed by BlackLine last year said they believed AI would play a “significant” role in corporate accounting.

eBook 192

eBook Survey Technology Tools 192

PYMNTS

OCTOBER 24, 2018

While executives may understand the importance of key technologies like data analytics, artificial intelligence (AI) and machine learning (ML) to improve their processes, they don’t always turn that understanding into actionable adoption of those tools. Only 8 percent of survey respondents are using third-party technology solutions.

Analytics 153

Analytics Data Survey Analysis 153

Abrigo

FEBRUARY 25, 2022

Takeaway 3 Technology allows lenders to blend these approaches while achieving greater economies of scale. Nearly 90 of 100 bankers surveyed during a recent Abrigo webinar said their institutions plan to increase the volume of small business lending or commercial lending this year. PPP Proved Technology. Lenders Easing Terms.

Lending 195

Lending St. Louis Community Survey 195

South State Correspondent

JANUARY 4, 2023

The irony here is that more than half the banks we recently surveyed had some goal and metric around asset growth. While the current growth rate needs to be left to each bank based on their capital cost, market, and risk tolerance, the general guide is that growth should be in the 3% to 5% range for this year.

Community Bank 195

Community Bank Capital Training Lending 195

PYMNTS

NOVEMBER 26, 2018

percent of consumers, this customer base may represent a marketing opportunity for C-stores. Nearly three-quarters – or 73 percent – of surveyed consumers who use apps to purchase gas say they are likely to shop at the station’s convenience store. While apps are used for gas station payments by only 4.5 Almost half – or 49.4

Marketing 153

Marketing Mobile Millennials United States 153

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. But many corporate “portals” are clunky, non-intuitive applications built on aging technology. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

APRIL 22, 2016

The corporate treasurer at the multinational corporation is facing a particularly fierce global market today. Corporate hedging, key for businesses that need to minimize exposure to forex risk, is critical for a company doing cross-border operations. The FX Market Has Changed. All of that impacts the FX market.

Marketing 100

Marketing Security Technology Fintech 100

PYMNTS

JANUARY 29, 2020

Their traditional banking rivals are now supplemented by young, agile FinTechs that advertise the most advanced technology and much greater efficiency than their legacy counterparts, meaning that CUs must lean into their strengths to get ahead. The other is the latest technology. Few are more familiar with this challenge than St.

St. Louis 130

St. Louis Missouri Survey Kansas 130

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI).

Study 129

Study Survey Leadership Millennials 129

CFPB Monitor

AUGUST 13, 2020

The NCCF was established by the Consumer Credit Protection Act of 1968) to study consumer credit markets and recommend improvements in consumer credit regulations. The article begins with a discussion of a 1972 report issued by the National Commission on Consumer Finance (NCCF). A $594 loan required a 103.54

Study 148

Study Survey National Analysis 148

PYMNTS

AUGUST 4, 2020

And more than two-thirds of SMBs (67 percent) have launched something to meet that need — whether an eCommerce site or a switch in their point-of-sale (POS) technology to contactless. According to the survey, three-quarters of them (75 percent) report being positive about the future. The New Normal. SMBs Still Need Help.

Study 315

Study Survey social media Online 315

Perficient

DECEMBER 21, 2020

Does the organization have the processes and operating model in place to support this new revenue model? ” How then do you make sure your business doesn’t fall into the “unacceptable” category like the vast majority (a staggering 97%) of companies surveyed?

Strategy 322

Strategy Data Guidelines System 322

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

JANUARY 30, 2019

Most companies — especially those prone to payments innovation — believe automating their B2B operations can provide a host of benefits. Moreover, among all the ways businesses’ can improve their B2B payments, accounts payable (AP) automation stands out as one of the most promising and popular innovations on the market.

Company 156

Company Innovation Resources Survey 156