PYMNTS

JANUARY 18, 2021

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.

Retail 309

Retail Online Maine Branding 309

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 Retaining the loyalty of consumers is an age-old challenge for retailers.

Online 241

Online Payments Retail United States 241

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

Online 279

Online Management Retail Study 279

PYMNTS

NOVEMBER 23, 2020

The National Retail Federation (NRF) said it predicts retail sales across the U.S. billion in retail sales and an increase of 3.5 billion in retail sales and an increase of 3.5 The shutdowns and stay-at-home orders from last spring have stunted some of the growth, with some smaller retailers still struggling.

Online 251

Online Retail National Analytics 251

PYMNTS

SEPTEMBER 14, 2020

And in retail, online grocery platform Weee! Data: $347B: Approximate amount consumers spent at eCommerce retailers within the first six months of 2020. Data: $347B: Approximate amount consumers spent at eCommerce retailers within the first six months of 2020. s nine major markets. All this, Today in Data.

Online 159

Online Payments Study Retail 159

PYMNTS

APRIL 19, 2018

A recent study says that U.S. By 2022 online retail sales will go beyond $712 billion. According to news from Retail Dive , the study, released this week by Forrester Research, shows that 98 percent of American adults already go online at least once a day. eCommerce will exceed $506 billion this year.

Retail 105

Retail Online US Massachusetts 105

PYMNTS

AUGUST 24, 2020

Corporates cannot expect to weather the economic and social changes taking place by virtue of their market clout and mastery of traditional supply chains and distribution channels. This environment requires enterprise-scale companies to forge new digital paths to market and form more direct relationships with consumers and end-users.

Retail 216

Retail Report Case Study Study 216

PYMNTS

OCTOBER 7, 2016

Online grocers are growing at a much faster rate than traditional brick-and-mortar grocers, according to a new report. percent in the past fiscal year, compared to a 15 percent growth in online grocery sales. Of the total worldwide grocery market, online sales now make up 4.4 online grocery sales only account for about 1.4

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Online Retail Study Marketing 181

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

PYMNTS

MAY 23, 2017

A new study has found that more pet owners are shopping for products online and traditional retailers will have to do more than boost their online presence in order to compete. Not only are higher numbers of consumers buying pet goods online, but they are spending more of their pet product dollars online as well.

Online 113

Online Retail Study Training 113

PYMNTS

DECEMBER 29, 2020

parent company of luxury online retailer Mytheresa , announced that it's filed a registration statement with the SEC for an initial public offering (IPO), according to a press release. A study by Bain and Co. found that the market fell 23 percent this year. MYT Netherlands Parent B.V.,

Company 159

Company Retail Study Online 159

PYMNTS

MARCH 7, 2017

The online world has had a major impact on the retail industry over the past decade. Retailers have been in a frenzy over the last few years to find ways to both embrace the eCommerce arena while at the same time attract customers into their brick-and-mortar locations.

Study 109

Study Retail Industry Technology 109

PYMNTS

JUNE 7, 2019

While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry. The rise in online shopping means more shoppers needing refunds on returned merchandise. It’s no small matter.

Online 178

Online Retail Study Video 178

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. The key lesson traditional merchants must learn is that “retail’s competition is the marketplace, not other category competitors,” Webster wrote.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

JUNE 10, 2020

As retail reopens and starts to spur some optimism for the future, a dark number appeared on the scene on Tuesday (June 10). Coresight released a report that says 25,000 retail storefronts will close by the end of the year. Alternative research and other market dynamics make such a scenario seem unlikely. percent of U.S.

Retail 131

Retail New York City Online Trends 131

PYMNTS

MARCH 18, 2019

A new study by Marketplace Pulse showed that Amazon-owned private-label brands aren’t as successful as many think, according to a report in Bloomberg. All under the ‘Our Brands’ umbrella, a collection of Amazon private brands and a curated selection of brands sold exclusively on Amazon,” the study said.

Study 108

Study Marketing Branding New York 108

PYMNTS

NOVEMBER 5, 2018

Those promise to stand as two main traits of the 2018 holiday shopping season , and retailers that gain an edge and increase revenue during the all-important fourth quarter will likely have exploited such tactics during this period, at least according to new data that strives to paint a detailed picture of U.S. Offline And Online Cozy Up.

Retail 179

Retail United States Millennials Study 179

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. Overall, retailers such as Nordstrom are changing their models as an increasing amount of retail spend is now being completed away from physical retail stores. Retail spending saw a 1.6

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. This is something about which retailers remain undereducated, and has allowed fraudsters to capitalize on relatively low FDP spend,” explained research author Steffen Sorrell in a press release.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

JULY 22, 2020

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. And while some of the sales projections are solid, the fundamentals for success are still wavering.

Retail 186

Retail Meeting Arizona Florida 186

PYMNTS

MAY 11, 2016

Common sense isn’t so common when retail is still experiencing its fair share of upheavals from each new disruptor to make it to market, but the decade-plus of online and in-store retail operating side by side has established a few new ground rules that almost everyone can agree on.

Retail 100

Retail Online Study Regional 100

PYMNTS

DECEMBER 23, 2019

Online shopping has fundamentally changed the rules of how to gauge a company’s performance around the holidays. Analysts say they are now employing methods, such as subscribing to retailers’ emails, so they can monitor sales, doorbuster deals and promotions. By using cameras, retailers can track who’s buying what.

Retail 131

Retail social media Millennials Analytics 131

PYMNTS

DECEMBER 30, 2019

According to a study by the Center for Retail Research (CRR), More than 2,750 jobs were lost every week — about 61 every working day. The study also said that without further government intervention, job losses in retail could hit 171,000 next year. Retail is still the U.K.’s Joshua Bamfield, director of the CRR.

Retail 132

Retail Study Taxes Groups 132

PYMNTS

MARCH 17, 2020

Shopping has always been highly visual , and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. The Rise of Visual Search.

Retail 143

Retail Millennials Tools social media 143

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. Now more than ever, our customers are interacting with our dealerships online.

Online 151

Online Management social media Branding 151

PYMNTS

MARCH 29, 2020

Call it the retail gap that eCommerce can only partly fill. That gain, of course, reflects calm before the storm, so to speak, before the unemployment filings, the mass closures, the stimulus efforts and stock market roller coasters. percent of consumers surveyed said they were shopping online, and 16.3 But only 25.4

Retail 205

Retail Survey Course Study 205

PYMNTS

JANUARY 7, 2020

The impulse to protect purchases runs deep, as does brand affinity (aka trust) in our favorite online retailers. Delving into the topic in-depth, the latest PYMNTS Retail Product Insurance Study surveyed close to 3,000 U.S. Of respondents who recently bought a car online, 45.2 The Good ‘Protection Racket’.

Retail 131

Retail Study Online Branding 131

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Interactions’ study found Gen-Z shoppers to be extremely “digitally savvy,” although 64 percent of them shop primarily in stores rather than with online merchants.

Study 100

Study Millennials Retail social media 100

PYMNTS

MAY 12, 2020

Retailers and direct-to-consumer (D2C) brands that are now seeing their eCommerce sales take flight would be remiss to ignore the data being generated by the digital shift and the potential marketing opportunities. Testing has generally been reserved for bigger and luxury retail brands. percent from 35.5

Retail 130

Retail How To Branding Strategy 130

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Consumers and Banks Both Like Online Auto Loans. Online Sales Are Also Booming. But not surprisingly, online car sellers are thriving this year. Power 2020 U.S.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found.

Retail 100

Retail Study social media Millennials 100

PYMNTS

MAY 8, 2020

consumers more frugal, but other individuals are still turning to retail therapy to cope with stresses. Online gambling or gaming is one possible outlet, and the sector may even make it through the pandemic with less financial damage than other industries. billion by 2025, according to one study. Online Gambling Changes .

Online 176

Online Industry New Jersey Pennsylvania 176

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MARCH 25, 2020

The PYMNTS study found that 28.3 percent shop online more often. More affluent consumers seem focused on avoiding public spaces, instead going online to buy what they need and want. More affluent consumers seem focused on avoiding public spaces, instead going online to buy what they need and want.

Retail 122

Retail Online Study Survey 122