PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. Retaining the loyalty of consumers is an age-old challenge for retailers. One recent study found that 51.7

Online 241

Online Payments Retail United States 241

PYMNTS

JANUARY 2, 2020

As it aims to tap into its massive digital subscriber base to take on worldwide eCommerce companies, Mukesh Ambani’s Reliance Industries is launching an early version of its online retail offering. The company has reportedly emerged as the strongest rival to the existing online shopping leaders India, Flipkart and Amazon.

Industry 131

Industry Online Retail Report 131

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

SEPTEMBER 12, 2019

Video games are helping to drive retail innovation and growth, and that includes the hot area of subscription commerce. Gaming is figuring out the upsell,” Burkhart told Webster, “and utterly changing the entire market.”. In-store sales, notably, is where the retailer needs to see growth.

Video 248

Video Retail Innovation Trends 248

PYMNTS

APRIL 21, 2020

The retail bankruptcy watch intensified Tuesday (April 21) as the department store sector was hit by reports of yet another major player looking at that option. Lord & Taylor, now joining Neiman Marcus, is considering a bankruptcy filing as the COVID-19 lockdown continues to decimate non-essential retail. billion in sales.

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Retail Dallas Washington National 220

PYMNTS

DECEMBER 4, 2020

The hot new thing in “Big Retail” is offering in-house advertising on your website to your vendors – because why get paid only once on a purchase if you can get paid twice? In short, retailers get paid to place the ad, and then get paid again when the merchandise is sold. The Digital Embrace. Enormous Potential.

Retail 216

Retail Trends Branding Groups 216

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

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Retail social media Millennials Branding 177

PYMNTS

JUNE 7, 2019

While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry. The rise in online shopping means more shoppers needing refunds on returned merchandise. Many Happy Returns. It’s no small matter.

Online 178

Online Retail Study Video 178

PYMNTS

MARCH 6, 2019

If there’s one word that defines it all (what consumers and merchants want, and are pursuing in a world where omnichannel is a Holy Grail across brick-and-mortar and online activity), it would be “frictionless.”. Use cases span the gas pump, the retailer’s aisle, the kiosk and, of course, online. The Partnership Model.

Retail 148

Retail Payments Online Course 148

PYMNTS

OCTOBER 2, 2020

Unprecedented surges in online shopping volume has meant consumers are shifting their buying and payment habits in a big — and likely permanent — way. For many merchants, particularly smaller ones, the most immediate priority is to ensure that these businesses can accept payments online. Then, the next step is linking the two.

Data 184

Data Management Retail Online 184

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. And retailers that deploy experiential tactics drive repeat purchases at rates nearly twice those who don’t.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

MAY 14, 2020

Flexibility will be essential to survival, and the pressure is on for small- to medium-sized businesses (SMBs) and financial service providers to migrate online as their customers continue social distancing. But for many businesses, that presents a new chance to pivot or adjust business strategies. Pinpointing the Opportunity.

Online 174

Online Industry Retail Strategy 174

PYMNTS

AUGUST 22, 2018

The online marketplace has disrupted any number of verticals, changing the way we shop and spend, and where we grab must-have items — from books to rugs to lamps, and sometimes from across international borders. We operate the only truly global luxury digital marketplace at scale, seamlessly connecting brands, retailers and consumers.

Online 101

Online Retail Branding Data 101

PYMNTS

JANUARY 11, 2021

That network, in combination with Equifax, will use advanced technologies to connect data “signals” that stem from 32 billion online interactions, five billion annual transactions and 17 billion unique devices across the globe, as the company said in its announcement tied to the acquisition. The deal is anticipated to close in Q1 of 2021.

Fraud 158

Fraud Online ATM United States 158

PYMNTS

AUGUST 28, 2019

The answer may hold lessons for other retailers eager to do more in the Chinese market. According to the South China Morning Post , Costco opened its first brick-and-mortar store in China this week in the Shanghai area, “five years after making its first online foray into China.” Alibaba is hoping to win over U.S.

Marketing 101

Marketing Retail Trends Apple 101

PYMNTS

FEBRUARY 28, 2020

He is the cliché of a profession that has a lot of suede sheen on it, but at least one company is in the market to bring used car sales into the digital future. “We It’s hard to imagine that there’s so much technology and innovation happening up and down the mobility spectrum except for in this market — and it’s a $1.4 How It Works.

Marketing 242

Marketing Los Angeles San Francisco San Diego 242

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. In fact, a pre-crisis PwC report showed that 14 percent of respondents said trust in a brand is the number one reason (other than price) why they shop at a retailer. What do consumers want from retailers now?

Retail 153

Retail Branding social media Online 153

PYMNTS

FEBRUARY 2, 2021

The B2B commerce arena is moving online at record speed as more business buyers seek to procure products and services the way they do in their personal lives. The furniture industry, for example, can be especially difficult to migrate to online platforms. A Growing Demand. A Hybrid Approach.

Marketing 170

Marketing Strategy Meeting Online 170

PYMNTS

MAY 6, 2020

The COVID-19 pandemic has had a noted effect on how several industries can operate and interact with their customers during this time including retail stores, movie theaters and casinos. There is one sticking point online casinos need to fix, however, and that is the speed at which consumers receive their winnings.

Online 222

Online Taxes United States Industry 222

PYMNTS

FEBRUARY 10, 2020

Start creating more customer data to feed the algorithm and then you too can join the artificial intelligence (AI) retail revolution. Retailers can engage with an “AI lite” strategy that produces lookalike customer data and a level of predictive analytics. But the present and future of AI in retail is much richer.

Retail 203

Retail Boston Data Trends 203

Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

MARCH 6, 2020

That’s the case with the new employment report from the Bureau of Labor Statistics, which showed that retail jobs held steady between January and February. Manufacturing, mining, wholesale and retail trade, and transportation and warehousing saw little change in employment for the month, the BLS said. Sometimes no news is good news.

Retail 150

Retail Report San Francisco Conference 150

PYMNTS

AUGUST 11, 2020

In the used car market, Carvana reported a resounding second quarter, with revenues of $1.12 Many people who previously would not have considered buying a car online are giving it a second thought. In a recent CarGurus survey, 60 percent of respondents said they were open to buying a car online versus 32 percent before.

Online 157

Online Michigan Trends Marketing 157

PYMNTS

APRIL 11, 2019

Well, digital commerce and payments present a new opportunity for such stories and memories – and new challenges and dangers for beer, wine and liquor merchants looking to grow and thrive. First, he wants people to know what the growth of online alcohol sales really means, so no one carries around misconceptions. reached $1.7

Online 169

Online Retail Regulation Maine 169

PYMNTS

JULY 15, 2019

Starbucks has designed a new store around order-ahead and delivery as the upstart coffee company Luckin Coffee takes hold in the Chinese market. This new retail format and design approach provides us with a platform to offer customers a fast and convenient retail experience to suit their on-the-go lifestyle.”.

Online 131

Online Retail Mobile United States 131

PYMNTS

MARCH 17, 2020

retail economy is unprecedented. What are some of the retailing changes that could last beyond the end of the coronavirus crisis? Contactless payments, however, will fit nicely into what will be a need to have low-touch or no-touch retailing experiences. It also remains to be seen if new challenges will be presented.

Retail 134

Retail Seattle Comparison Trends 134

PYMNTS

AUGUST 2, 2019

For years, it was thought that apparel, if not an eCommerce-proof area of retail, was at least an eCommerce-resistant one. For ultra-casual clothing, where fit isn’t a hugely important consideration and the price point is low enough, buying online was viewed as a reasonable option. About half of all U.S. We do customization on scale.

Online 124

Online Retail Branding Trends 124

PYMNTS

AUGUST 19, 2016

And one exec from Merkle , the data-based marketing agency with over 100 prominent retail clients, believes retailers need to start planning their holiday shopping strategies now. The holiday shopping season also accounts for the largest percentage of online sales per year, which Gibson said rose to 8.7

Retail 100

Retail Online How To Strategy 100

PYMNTS

APRIL 17, 2019

Returnly said it will use proceeds from the fundraising to help retailers compete against Amazon by growing its merchant services and expanding its product offering. Returnly partners with retailers to help them remove any friction related to returns. According to the company, as online sales in the U.S.

Retail 134

Retail Customer Experience Capital Strategy 134

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). That experience is one that is hard to gain as a vendor with new and exciting retail technology in the market.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JULY 3, 2019

That stands as one of the small, but potentially appealing uses of omnichannel technology and processes outside of retail — a growing trend as the digital economy continues to encompass even more products and services, and as consumers come to expect seamless experiences everywhere and depend more heavily on their mobile devices.

Retail 133

Retail Software Mobile Payments 133

PYMNTS

JULY 29, 2019

The global retail automation market is expected to exceed more than $19.5 The next five years will see rapid growth of the automation market, but what’s driving this and which industries are seeing the greatest uptake? Consumers are mixed on automation and self-service in retail and other settings. Inventory Automation.

Retail 150

Retail Texas Industry Video 150

PYMNTS

FEBRUARY 3, 2020

tech firms’ dominance across online platforms, and the collection and use of data. The European Union is examining the creation of a single data market that would reportedly challenge tech firms such as Google and Facebook, as Reuters reported. In Europe, another regulatory salvo may be aimed at U.S.

Data 130

Data Marketing Rhode Island Google 130

PYMNTS

JULY 29, 2019

The rise of video games, both online and mobile, is helping to drive innovation in retail. The move is one of several Tilly’s has been pursuing recently to draw additional foot traffic in an era when, like many youth-focused retailers, it is seeing its sales constantly shifting online. Larger Trends. More Money.

Video 120

Video Innovation Retail Apple 120

PYMNTS

MARCH 28, 2019

It also means big outdoor music festivals – and all the retail that comes along with them. but to do retail in a way that feels organic and interesting, and somehow fits the vibes of a particular event and its brand. Summer is coming, and that means more than just baseball (happy Opening Day!). The stakes? Fashion’s Role.

Retail 133

Retail Branding Austin Online 133