article thumbnail

We Can All Learn From Crypto.com’s Hack and Response

Perficient

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294
article thumbnail

A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. We’re observing the banking industry’s growing use of RPA.

Trends 474
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Genesys Is Personalizing Call Center Interactions

PYMNTS

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.

article thumbnail

Learn More About 3 Tier Support in MSO

Perficient

According to project requirements, L1 support analysts need to gather customer information and determine the issue by analyzing the symptoms, and they can handle incidents referring to the knowledge base for each respective project, technology, and application. Problem management and stability analysis.

Analysis 294
article thumbnail

What are power skills?

Independent Banker

If candidates didn’t come from a traditional banking background, the community bank knew it needed to provide a solid knowledge base for them, while thinking more creatively about its leadership development and career ladder opportunities. 10 power skills to encourage in your staff.

article thumbnail

Top News In Payments: Square Unveils CBD Early Access Program; New York Examines Payroll Tech Industry

PYMNTS

The New York State Department of Financial Services has reportedly issued subpoenas to over 40 members of the payroll processing industry operating in the state to more closely examine practices in the space. New York is taking a closer look at the payroll technology space with the fallout from the collapse and scandal of MyPayrollHR.

New York 122
article thumbnail

Facebook’s Libra And The Future Of Digital Identity

PYMNTS

With the digital identity market expected to reach $15 billion by 2024, major ID providers such as Google and Apple are racing to improve the identity verification experience. South Korea’s Financial Services Commission (FSC) has approved blockchain operator ICONLOOP’s my-ID system to protect data collected for digital identities.

Apple 158