Knowledge Base Marketing Online Operations 
PYMNTS
MAY 16, 2019
CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.
PYMNTS
OCTOBER 4, 2019
The New York State Department of Financial Services has reportedly issued subpoenas to over 40 members of the payroll processing industry operating in the state to more closely examine practices in the space. Does KBA Have A Place In Online SMB Credit Checks? SoftBank Struggles To Raise Vision Funds.
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Independent Banker
DECEMBER 31, 2022
The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. As a result, the skills needed in all businesses, community banks included, are changing.
PYMNTS
JULY 10, 2019
With the digital identity market expected to reach $15 billion by 2024, major ID providers such as Google and Apple are racing to improve the identity verification experience. South Korea’s Financial Services Commission (FSC) has approved blockchain operator ICONLOOP’s my-ID system to protect data collected for digital identities.
PYMNTS
SEPTEMBER 6, 2018
The age of technology is, of course, well upon us, with Software-as-a-Service (SaaS) a key conduit to making sure that at least some business operations — once the province of spreadsheets and reams of paper — can be streamlined. IdentityMind has come to market with two offerings: the KYC and ICO plugins. Plugging In To Plugins.
PYMNTS
SEPTEMBER 29, 2016
While he had some knowledge base, he realized that there wan’t a great place online for people to find solid and unbiased answers to personal finance questions. “We We take pride in helping consumers make informed financial decisions based on the expert, honest advice and objective information we provide,” said Chen. “We
PYMNTS
MAY 15, 2018
For instance, knowledge-based authentication is well-understood by users – but the answers to security questions can be socially engineered without too much trouble just by visiting victims’ social profiles. The names of most people’s childhood pets and favorite teachers are now for sale on the black market.
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